Telecom Engineer Resume Samples

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Telecom Engineers oversee the design and maintenance of telephone and broadband communication networks. Usual duties mentioned on a Telecom Engineer resume include installing equipment, solving technical issues, working with fiber optic or copper cables, and enabling telecommunications companies to achieve their goals. Based on our collection of resume samples, essential qualifications for this job are engineering expertise, organizational skills, strong communication abilities, attention to details, and teamwork. Most Telecom Engineers hold a college degree in an electrical engineering field.

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1

IT Project Manager/senior Telecom Engineer

Team leader in the IT voice operations group and was considered the company expert in contact center systems. Served as the department's internal project manager. Project manager duties included following corporate project methodology, defining scope and functional requirements, leading project teams, executing toward deliverables, and reporting progress against milestones.

  • Led a $1.3 million project to upgrade the contact center infrastructure, which increased agent productivity and reduced system downtime.
  • Led a major project to develop new CTI middleware between our Nortel and Siebel systems, and built an expert-to-expert IVR routing application, which reduced customer processing time in the contact centers.
  • Led numerous small to medium sized IT infrastructure upgrade or integration projects that aligned with strategic business goals.
  • Performed proactive maintenance and set up system monitoring, reducing equipment failure and incident response time.
  • Promoted to IT Manager to lead the voice and data network operations team at Cadence.
Candidate Info
6
years in
workforce
3
years
at this job
BS
Information Systems
MS
Management
2

Senior Network/telecom Engineer and Project Manager Compusa

Opened newest service division by providing system design, project management and engineering services.

  • Awarded the President's Award for Outstanding Employee of the Year.
  • Increased revenue stream for the division 10%, by successfully completing projects on-time and within budget.
  • Implemented a large migration of hardware and content for a large urban Medical Campus with 3 locations.
Candidate Info
10
years in
workforce
2
years
at this job
BA
Bachelor of Arts
3

Lead Telecom Engineer

Led a team of six engineers and mentored and trained them in developing their technical skills required to effectively provide customer support to the customers on the Sprint CDMA & LTE production network.

  • Analyzed and developed standards, processes and future action plan to meet customer requirements and improve efficiency.
  • Arranged meetings with the managers as well as team members to ensure goals are achieved per the requirements.
  • Provided tier I/tier II customer support for the deployment of CDMA/LTE network in Sprint Network Vision Project.
  • Troubleshot issues on BTS, eNodeBs, BSCs and IP RAN Backhaul Network as well as on MSCs, MGWs and EPC during installation and commissioning phase.
  • Coordinated with internal and external customers as well as remote HQ team in South Korea to troubleshoot Sev1/Sev2 issues.
Candidate Info
2
years in
workforce
8
months
at this job
MS
Electrical Engineering
Electronics And Telecommunication Engineering
4

Telecom Engineer/manager

Successfully managed the telecom projects and designed telecom infrastructure to the business

  • Lead Engineer in the IT/Telecom Department
  • Successfully installed LDAP for the business and maintained over 1500 phones and 3000 DID's
  • Successfully installed and maintained VoIP phones to AE's at their homes and managed wireless devices
  • Successfully assisted IT team with networking and switching issues
Candidate Info
7
years in
workforce
2
years
at this job
AAS
Network Systems Administrator Program
5

Software, IT and Telecom Engineer

Led software development and network administration for both corporations

  • Developed IVR to conduct market research and supported telephone, LAN and workstations for two outbound call centers
  • Designed and built IVR-based market research system using Rhetorex call processing board technology under DOS. The requirements and analysis for such a system were gathered over a period of years, and then implemented in a matter of months
  • Developed dozens of DOS utilities and streamlined procedures which enabled company to expand into a second call center in support of extensive research work for Citibank
  • Built and maintained two outbound call centers (24 seats, 48 seats) in Phoenix, AZ and Philadelphia, PA
  • Administered PBX, T1 long distance voice spans and POTS local services
Candidate Info
3
years in
workforce
3
years
at this job
Java
Business And Mis
6

Telecom Engineer and Consultant

Provided expert telecom engineering support for school infrastructure in various locations.

  • Analyzed all telecom and support billing for discrepancies or cost savings.
  • Performed effective customer relations, including resolving billing issues.
  • Re-aligned customer support contracts with Avaya for significant cost savings.
  • Expanded Avaya PBX infrastructure, including into new facilities, utilizing extensive Avaya experience to eliminate need for vendor support.
  • Supported and maintained VOIP infrastructure utilizing R3300 remote offices for Avaya.
Candidate Info
13
years in
workforce
1
year
at this job
AA
Electronics
BA
Engineering Electronics
7

Telecom Engineer

Reduced monthly expenditure by $40K while maintaining effective redundancy.

  • Maintained functionality for 32 T1's (LD and Local), 2 DS-3 circuits, 2 OC-3 circuits, 2 Marconi Fibermux's, 2 Adtran MX2800 Multiplexers, 700 digital keysets, and 16 IP Endpoints.
  • Implemented VoIP networking as a redundant path for 3 node Inter-Tel networked PBX's.
  • Integrated VoIP Digital Endpoints in a production environment to provide greater worker flexibility.
  • Designed and programmed call routing plans, including first level call routing, redundancy and emergency re-routes for the systems and carrier routing plans.
  • Created all telecom documentation including routing plans, network maps, and disaster recovery.
  • Designed enhanced services such as Integrated Voice Response programs, ACD hunt groups, Call Routing Applications and call reporting system to meet user and company requirements.
  • Ensured telecom systems were configured to provide the required level of disaster recovery, including documenting all systems and conducting disaster preparedness tests.
  • Analyzed trunk capacity and hunt group call volume to identify higher efficiencies of using the system and to ensure appropriate performance and capacity levels.
Candidate Info
10
years in
workforce
3
years
at this job
8

TELECOM ENGINEER - PLANNING

Planned and implemented new technologies in support of SONET platforms

  • Project Managed $10M annual Capital Expenditure program
  • Created, presented and implemented business cases
  • Alleviated congestion with fiber feeder relief in six central offices
  • Design & Project manage build-out over 50M of Underground Conduit Ducts in New York City
  • Integrated Network technologies into Nortel DMS and AT&T 5-ESS switches
Candidate Info
5
years in
workforce
5
years
at this job
BS
Electrical Engineering
MS
Systems Engineering
9

Senior Tier 3 Telecom Engineer

Managed translations for 5000 Morgan Stanley employees within my assigned business units.

  • Utilized the 5ESS, Avaya G3.r, and S8700 series switches to perform changes and updates.
  • Monitored Remedy for escalations and outages, as well as; performed as Tier III contact for the national Siemens helpdesk.
  • Managed all NE employee terminations removing all voice services access and issued equipment replacement request and preprocessed outside vendor work orders.
  • Created and maintained ACD, VPN, Vectors, ISDN, and Analog services within all switch platforms.
Candidate Info
14
years in
workforce
1
year
at this job
Engineering
10

Sr. Telecom Engineer

Avaya Definity Switch Administrator for 3000 person environment.

  • Performed day- to- day administration including MACs, troubleshooting, and inventory control. Managed two technicians.
  • Extensively used Avaya Site Administration tool to monitor alarms, trunks, call traffic etc. for audits.
  • Completed audit on Octel Aria voicemail system. Saved company $16,000 recovering lost ports.
Candidate Info
7
years in
workforce
2
years
at this job

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