Telecom Analyst Resume Samples

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Telecom Analysts are in charge for installing and maintaining hardware and applications for various telecommunication systems. A well-written resume sample for Telecom Analyst showcases the following job tasks: developing telecommunication systems software, researching new technologies available, choosing solutions suitable for their clients, evaluating current systems, recommending options, offering technical assistance, and maintaining databases. Based on our most successful resumes in the field, essential skills are telecommunications expertise, technical skills, problem solving, time management, effective communication, and teamwork. An engineering field is usually required for this role.

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1

Telecom Analyst

Primary System Administrator for RSA Authentication Manager V7.1 systems authenticating company and extranet partner users globally via remote access SSL VPN appliances. 100% system uptime over 14 year period. Extensive interaction with global user community.

  • Led project to procure equipment, configure and deploy RSA Authentication Manager V7. This upgrade reduced the global server footprint resulting in server hardware/support savings of $100,000 and eliminating the need for in-house custom programming for an RSA management GUI.
  • Developed detailed Disaster Recovery documentation plans for RSA Authentication manager systems and conducted yearly, live D/R testing complying with both internal corporate and external audit standards requirements.
  • Managed RSA enVision network monitoring system creating automated network traffic reports and alerts to meet Corporate Security and external compliance requirements.
  • Evaluated, purchased and configured user administration software tool from RSA to aid in bulk user account add/modify/deletes in the RSA Authentication Manager database.
  • Project team member evaluating, installing and configuring Nortel Contivity IPSec VPN remote access systems replacing V90 dial-up technology saving over $2 million annually in user connection minutes costs.
  • Installed and managed Cisco Access Control System network servers protecting corporate network routers and privileged access. Managed login usage accounting database per corporate security standards and auditor requirements.
Candidate Info
21
years in
workforce
14
years
at this job
BA
Computer Science
Electrical Engineering
Communications Certificates
2

Telecom Analyst

Performed day-to-day MAC activities (user station features, bridging, cover paths, voicemail box administration, etc) on the Avaya platform for 25 sites with more than 20,000 users regional and global requests

  • Performed company semi-annual firmware upgrades of 15 sites
  • Trouble shooting of telephony issues to resolution
  • Maintained and documented procedures to ensure security compliance was followed
  • Completed all deliverables for completeness and quality to ensure business goals were achieved
Candidate Info
17
years in
workforce
8
years
at this job
Business Management
3

Telecom Analyst

  • Performed capacity planning and trend analysis to ensure optimal utilization of circuits and bandwidth for both data and telephony.
  • Contributed to the development, maintenance, and testing of the Disaster Recovery plan.
  • Managed relationships with data and communications vendors.
  • Participated in meetings to discuss requirements for telephony/data needs for internal/external clients.
  • Applied effective planning, time management and project management skills. This includes performing due diligence reviews to validate recommendations/changes and creating implementation plans.
Candidate Info
10
years in
workforce
5
months
at this job
C
Certificate
MA
Economics And Computer Science
4

Project Management / Telecom Analyst, Compucom

Experience diagnosing, troubleshooting and resolving client issues with mobile devices.

  • Assisted customers with adding outlook on their assigned mobile devices.
  • Coordinated data circuit and phone installations/ upgrades with various vendors.
  • Assisted locations with upgrading to an IP PBX/ Primary Rate Interface System.
  • Documented MACD request through a ticketing queue/ system called Service Now.
  • Implemented a wireless workaround solution for locations that were completely down.
  • Contacted local carriers for a tech dispatch on break/ fix repair tickets.
  • Met deadlines for TN-38 Greyhound projects.
  • Helped increased revenue in the FGA IT/ Telecom department.
Candidate Info
4
years in
workforce
2
years
at this job
AS
Computer And Electronic Engineering Technology
5

Lan/wan/telecom Analyst Ii

  • Managed a broad range of initiatives, including new-store openings as well as phone system and server replacements; created Excel spreadsheets to track enterprise-wide projects.
  • Provided remote telephone support for LAN and telecom to both technicians and end-user customers; designed solutions to resolve issues over the phone and in the field.
  • Produced job-duty instruction documents and presented training classes to other analysts and technicians.
  • Configured and provisioned phones on multiple platforms, to include Cisco, Vertical, ROLM, Avaya, and Northern Telecom.
Candidate Info
15
years in
workforce
13
years
at this job
AS
Computer Networking And Applications
BS
Management Information Systems
MA
Management Information Systems
6

Senior Telecom Analyst

  • Consolidate 40-50 Million dollars in liabilities to build return on investments.
  • Acquired over 70 Million dollars in residual income in the course of 5 years.
  • Suggested new services that increase net revenue by 23%
Candidate Info
16
years in
workforce
6
years
at this job
BA
Business Administration And Computer Science
7

Telecom Analyst I

  • Documented client issues regarding various ticketing systems. Dispatched equipment vendors for hardware issues.
  • Communicated potential impacts to supervisor and management staff.
  • Performed first level technical support for PC, WAN, software, and hardware concerns.
  • Diagnosed and resolved desktop/network security issues. Maintained service level agreements.
Candidate Info
8
months in
workforce
8
months
at this job
AAS
Network Administration / Computer Administrative Assistant
BS
Business Administration / Project Management
8

Telecom Analyst

  • Supervised or participated with teams to upgrade sites from Avaya PBX to Cisco VoIP, enterprise wide.
  • Address daily user troubles, adds, moves and changes tickets dealing with Cisco UCM 10.5 and Unity 10.5 systems.
  • Coordinate trouble resolutions with end-user and vendor of trouble circuits.
  • Maintain high-level business SLA’s and network availability, reliability, and performance.
  • Manage the convergence project of network circuits at various sites nationwide.
  • Monitor all company circuits for usage, errors and overall status, using SolarWinds.
Candidate Info
17
years in
workforce
4
years
at this job
9

Sr. Telecom Analyst

  • Perform Move/Add and Change for about 240k users at the HPE headquarters in Houston and several remote locations in the USA and overseas such as the EMEA/APAC.
  • Install and support CMS call reporting system. Designing and implementing the ACD call center group for about 10k agents to support HP customers worldwide.
  • Provide technical support on daily trouble tickets for 240k users at Houston headquarters and remote locations.
  • Provide users access to Q-Finity call recording for HPE call center and setup agents recording.
  • Provide users access and support to Modular Messaging V-mail system for HPE headquarter and remote locations.
Candidate Info
24
years in
workforce
3
years
at this job
Electronic Engineering Technology
Certification
10

Telecom Analyst II

  • Telecom Analyst II providing level 2 Telecom support to [company name] retail stores across U.S.involving Avaya S8100/8300/8700 servers Definity G3R/G3SI/G350/G650, Intuity Audix, Communications Manager 5.0 and Rolm 9700
  • Manage trouble tickets using HP Quality Center
  • Responsible for Adds, Moves, and Changes involving Lucent/Avaya, Cisco, Rolm Equipment including VoIP, ISDN/PRI/BRI/ T1/T3 and local phone lines
  • Manage customers Telco bills to TEHO calls across their network and route long distance across the proper T1 lines to save money.
  • Document PO/Telecom equipment/Trunks/Floor Plans/Programming/Trouble tickets
  • On call 24X7 Technical Support
Candidate Info
9
years in
workforce
1
month
at this job
AS
Communications Electronics
Communications Manager Certification
Office / Voice Mail Pro

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