- Featured in:
Additional Data Systems Administration Resume Samples
Telecom Analyst Resume Samples
No results found
10+ years of experience
Primary System Administrator for RSA Authentication Manager V7.1 systems authenticating company and extranet partner users globally via remote access SSL VPN appliances. 100% system uptime over 14 year period. Extensive interaction with global user community.
- Led project to procure equipment, configure and deploy RSA Authentication Manager V7. This upgrade reduced the global server footprint resulting in server hardware/support savings of $100,000 and eliminating the need for in-house custom programming for an RSA management GUI.
- Developed detailed Disaster Recovery documentation plans for RSA Authentication manager systems and conducted yearly, live D/R testing complying with both internal corporate and external audit standards requirements.
- Managed RSA enVision network monitoring system creating automated network traffic reports and alerts to meet Corporate Security and external compliance requirements.
- Evaluated, purchased and configured user administration software tool from RSA to aid in bulk user account add/modify/deletes in the RSA Authentication Manager database.
- Project team member evaluating, installing and configuring Nortel Contivity IPSec VPN remote access systems replacing V90 dial-up technology saving over $2 million annually in user connection minutes costs.
- Installed and managed Cisco Access Control System network servers protecting corporate network routers and privileged access. Managed login usage accounting database per corporate security standards and auditor requirements.
6-10 years of experience
Performed day-to-day MAC activities (user station features, bridging, cover paths, voicemail box administration, etc) on the Avaya platform for 25 sites with more than 20,000 users regional and global requests
- Performed company semi-annual firmware upgrades of 15 sites
- Trouble shooting of telephony issues to resolution
- Maintained and documented procedures to ensure security compliance was followed
- Completed all deliverables for completeness and quality to ensure business goals were achieved
0-5 years of experience
- Performed capacity planning and trend analysis to ensure optimal utilization of circuits and bandwidth for both data and telephony.
- Contributed to the development, maintenance, and testing of the Disaster Recovery plan.
- Managed relationships with data and communications vendors.
- Participated in meetings to discuss requirements for telephony/data needs for internal/external clients.
- Applied effective planning, time management and project management skills. This includes performing due diligence reviews to validate recommendations/changes and creating implementation plans.
0-5 years of experience
Experience diagnosing, troubleshooting and resolving client issues with mobile devices.
- Assisted customers with adding outlook on their assigned mobile devices.
- Coordinated data circuit and phone installations/ upgrades with various vendors.
- Assisted locations with upgrading to an IP PBX/ Primary Rate Interface System.
- Documented MACD request through a ticketing queue/ system called Service Now.
- Implemented a wireless workaround solution for locations that were completely down.
- Contacted local carriers for a tech dispatch on break/ fix repair tickets.
- Met deadlines for TN-38 Greyhound projects.
- Helped increased revenue in the FGA IT/ Telecom department.
10+ years of experience
- Managed a broad range of initiatives, including new-store openings as well as phone system and server replacements; created Excel spreadsheets to track enterprise-wide projects.
- Provided remote telephone support for LAN and telecom to both technicians and end-user customers; designed solutions to resolve issues over the phone and in the field.
- Produced job-duty instruction documents and presented training classes to other analysts and technicians.
- Configured and provisioned phones on multiple platforms, to include Cisco, Vertical, ROLM, Avaya, and Northern Telecom.
6-10 years of experience
- Consolidate 40-50 Million dollars in liabilities to build return on investments.
- Acquired over 70 Million dollars in residual income in the course of 5 years.
- Suggested new services that increase net revenue by 23%
0-5 years of experience
- Documented client issues regarding various ticketing systems. Dispatched equipment vendors for hardware issues.
- Communicated potential impacts to supervisor and management staff.
- Performed first level technical support for PC, WAN, software, and hardware concerns.
- Diagnosed and resolved desktop/network security issues. Maintained service level agreements.
0-5 years of experience
- Supervised or participated with teams to upgrade sites from Avaya PBX to Cisco VoIP, enterprise wide.
- Address daily user troubles, adds, moves and changes tickets dealing with Cisco UCM 10.5 and Unity 10.5 systems.
- Coordinate trouble resolutions with end-user and vendor of trouble circuits.
- Maintain high-level business SLA’s and network availability, reliability, and performance.
- Manage the convergence project of network circuits at various sites nationwide.
- Monitor all company circuits for usage, errors and overall status, using SolarWinds.
0-5 years of experience
- Perform Move/Add and Change for about 240k users at the HPE headquarters in Houston and several remote locations in the USA and overseas such as the EMEA/APAC.
- Install and support CMS call reporting system. Designing and implementing the ACD call center group for about 10k agents to support HP customers worldwide.
- Provide technical support on daily trouble tickets for 240k users at Houston headquarters and remote locations.
- Provide users access to Q-Finity call recording for HPE call center and setup agents recording.
- Provide users access and support to Modular Messaging V-mail system for HPE headquarter and remote locations.
0-5 years of experience
- Telecom Analyst II providing level 2 Telecom support to [company name] retail stores across U.S.involving Avaya S8100/8300/8700 servers Definity G3R/G3SI/G350/G650, Intuity Audix, Communications Manager 5.0 and Rolm 9700
- Manage trouble tickets using HP Quality Center
- Responsible for Adds, Moves, and Changes involving Lucent/Avaya, Cisco, Rolm Equipment including VoIP, ISDN/PRI/BRI/ T1/T3 and local phone lines
- Manage customers Telco bills to TEHO calls across their network and route long distance across the proper T1 lines to save money.
- Document PO/Telecom equipment/Trunks/Floor Plans/Programming/Trouble tickets
- On call 24X7 Technical Support
0-5 years of experience
- Responsible for managing the resources on the Stratus Platform used for BP's Retail Processing; monitoring and upgrading system configuration, hardware and software changes when needed.
- Assisting with the management of the Retail NT 4 and Windows 2000 Servers; monitoring and upgrading system hardware and software.
- Primary contact between 3rdparty vendors and others within [company name] and BP when Stratus connectivity changes were needed.
- Setting up new clients on Stratus and NT Servers. Managed user registration and access control.
- Monitored disk and CPU usage.
- As Administrator of system backups, rearranged backups for the production NT servers to make better use of the automatic tape loader system.
0-5 years of experience
Implement record-keeping and accounting systems using Asentinel and QuickBook
- Confer with company officials about financial and regulatory matters
- Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities
- Analyze budgets by preparing periodic reports that compare budgeted costs to actual costs using Excel functions
- Inform investment decisions by analyzing financial information to forecast business, industry, or economic conditions
- Provide internal and external auditing services for businesses clients
6-10 years of experience
Daily Avaya programming and telecom operational support
- Primary telecommunications resource for all corporate moves, adds and changes
- Distribute work orders to onsite technicians
- Triage ITSM/Remedy telecom incidents through resolution
- Initiate orders, disconnects and repairs with local and long distance telecom carriers
- Maintain monthly process for telecom asset recovery
- Support annual Call Center disaster recovery process
0-5 years of experience
- Develop and maintain telecom Disaster Recovery plan for situations ranging from connectivity issue to “smoking hole” scenarios
- Coordinate project level telecom call routing projects including creating, troubleshooting, and maintain IVR routing
- Performed move, add, and change requests to both agent IDs and stations
- Administer Call Management System (CMS) application to provide call reporting to business units
- Create end user communications and documentation
- Develop Enhanced Call Routing in CTI Server Admin Tool
- Generated custom reports from call data using SQL
0-5 years of experience
- To provide day to day maintenance OF AVAYA VOIP PLATORM. Where the platform was AVAYA AND NORTEL ) Using CM6 we built over 3500 endpoints and networked all together under 1 dialing plan.
- Interfaced with all outside vendors to coordinate mpls conversion with all d.i.d numbers.
- Worked with cisco waps, as well as cisco 3845, 2911, routers as well as asa.
6-10 years of experience
- RFP and RPI development
- Telecom expense audit, service and contract optimization recommendations
- Staff training, workflow management, process and procedure plan development
- Wireline procurement / provisioning
- 8+ years supervisory and training
- Managing client requests and maintaining SLA requirements
- Understanding of a variety of service offering including MPLS, Ethernet, Fiber, ISDN
0-5 years of experience
- Administration Management of proprietary Voice Solution
- Experience xml coding, programming, and client rollout of devices
- Experience in Inventory Management and Billing Management for company