Team Manager Resume Samples

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Team Managers have a supervisory role and make sure team members perform their tasks in a timely and organized manner. Their responsibilities include assigning tasks, training employees, providing feedback, mediating interpersonal conflicts, and implementing company procedures. Essential skills listed on typical resume samples for Team Manager are leadership, customer orientation, communication and listening skills, teamwork, time management, and computer competencies. Those seeking to work as Team Managers should be able to display a Bachelor's Degree in a relevant field in their resumes and have prior management experience.

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1

Team Manager

Managed a team of 17 consultants effectively increasing sales performance by coaching and developing agents' skills

  • Raised customer satisfaction by 19% within 60 days, exceeding client target
  • Met daily deadlines to provide time sensitive customer and operational feedback to clients
  • Met with clients to maintain communication to enhance teams' execution on new products and delivered training reports
  • Executed and supported program merger by training and acclimating team of 25 to new systems and customer support, improved initial 30 day performance over 150% by the next close of month performance results.
Candidate Info
7
years in
workforce
8
months
at this job
HS
High School Diploma
Communications
2

Team Manager

Supported operations and oversaw up to 10 processors. Managed the team to perform within deadlines and goals while also meeting quality control requirements and sustaining high customer satisfaction.

  • Maintained and monitored pipeline reports of up to 300 loans ensuring compliance with federal regulations avoiding penalties and revenue loss.
  • Conducted regular risk assessments and quality assurance reviews. Led the team to perform above standard in quality assurance with scores of 98% and above, metric to meet was 5% or less error rate.
  • Resolved customer service issues by finding immediate solutions increasing customer confidence and decreasing escalations to the executive office. Excelled at improving overall customer satisfaction from 33% in 2010 to 73% in 2013.
  • Evaluated employee performance on a monthly basis and coached and trained accordingly increasing quality of work and employee motivation
  • Collaborated with the sales team to set monthly funding goals. Tracked progress and reported findings weekly.
Candidate Info
13
years in
workforce
5
years
at this job
3

Team Manager

Monitored, identified and resolved performance, behavior and attendance issues for a team 15 to 25 of agents. Responded to personal and payroll issues, also reviewed statistics on a daily basis and provided constructive feedback, which resulted in becoming the best performing team in the site. Provided subject matter expertise on AT&T phone technology and ensured training needs of agents were met. Maintained customer satisfaction and handled escalated issues. Monitored and maintained contact center service levels. Trained and mentored agents on sales techniques.
.

  • Developed and managed the top performing teams in the site for 5 yrs.
  • Created and launched "Balanced Performance" recognition program for the site, which resulted in deceased attrition from11% to 3.11%, deceased absenteeism from 12% to 3.25%.
  • Lead Team Manager with a new sales platform (AT&T Uverse). Because of the teams' consistent high performance in all areas, we were chosen to start the project and maintained a 4.5% TV average close rate. This ranked in the top 10% of the nation for a 12 month period.
  • Received the Key Contributor Rating, the highest performance rating that could be given, for two years.
Candidate Info
34
years in
workforce
5
years
at this job
BS
Accounting
Graphic Arts Certification
4

Team Manager - Sales and Service

Managed multiple call center sales teams surpassing annual sales targets contributing to the achievement of over $100 million in annual revenue.

  • Hired and mentored skills development of over 50% of team management staff currently in place, which contribute to all revenue and sales targets.
  • Implemented Customer Assist Team yielding team managers 240 additional advisor coaching hours per month. Net benefit realized of over 2800 additional coaching hours annually, at a negligible cost to the business.
  • Crafted unit contests that promote motivation and sales, yielding varying results of up to $130,000 increase in weekly sales attainment while remaining below operational budget.
  • Primary liaison to streamline operations of multiple lines of business within organization.
  • Managed test and change management team responsible for updates to CR2 Sales Method, achieving 100% system availability during new releases while simultaneously surpassing all targeted sales goals.
  • Facilitated team manager calibration meetings, ensuring consistent alignment of customer contact quality measurements.
  • Consultatively administered monthly and annual reviews to direct reports, setting clear and measurable goals, action plans, and follow-up procedures.
  • Identified and corrected advisor's deficient performance and behaviors, achieving maximum productivity.
Candidate Info
32
years in
workforce
14
years
at this job
BS
Marketing
5

Team Manager Customer Care Team Manager

Payroll and scheduling for a team consisting of 20-30 direct front line associates. Manage the call center floor with 60-80 front line associates.

  • Human Resource functions including corrective actions and medical leave coding.
  • Conduct interviews for prospective ADT employees.
  • Identify and report processes throughout ADT that have opportunity for improvement.
  • Played a key role lowering the percentage of AT&T tower outage coding by decreasing coding errors by 15%. Reporting proved what cellular communication issues was due to AT&T cell tower outages and what issues were due to ADT installs.
  • Developed quality assurance and monitoring standards utilizing NICE system and managed efficient delivery of feedback. Increased Service Excellence scores from 86% to 88%.
  • Completed Aubrey Daniel International Training that taught me new ways to motivate my team to perform higher with recognition for top and improved performances.
Candidate Info
16
years in
workforce
1
year
at this job
AA
Associate of Arts
BA
Supervision And Management
6

Mortgage Servicing Team Manager

Trained, mentored and managed a team of up to 12 associates who reviewed, monitored, and prepared loans in foreclosure according to investor, state, and federal regulatory guidelines.

  • Lead one of two specialized teams to act as a liaison between the bank, GSE and private investors
  • Implemented new processes to streamline workflow within the team and for the site as a whole resulting in an average of 1.5 hours of additional productivity per day
  • Bridged the GSE informational gap between GSE team managers and next day sale team managers through effective department-wide communication and training
  • Established a condensed daily Next Day Sale workflow for the entire West Hills Pre-Sale site through a compilation of multiple reports
  • Assisted in multiple projects including analysis of 3rd party sales across all investors to determine bidding strategies to be presented to foreclosure executives
  • Delivered monthly scorecard one-on-one meetings with associates for coaching and motivation to drive production and accuracy in efforts to meet and exceed individual and departmental expectations
  • Developed associates to exceed department benchmarks in efforts to reach personal and career-oriented goals of advancement within the company
Candidate Info
3
years in
workforce
2
years
at this job
BS
Finance And Real Estate
7

Development Team Manager

Ranked within the top 1% of all interns at the entry level. After 8 months, became promoted to manager position.

  • Managed a nation-wide team of top-tier university students who show advanced leadership and organizational capabilities.
  • Facilitated and ensured good communication of all information relayed by the Course Hero team members.
  • Obtained organizational goals and information from the Course Hero Headquarters and disseminating the information to the individual team members.
  • Identified and recruited potential team members for the [company name] team, on a national level.
  • Researched and analyed market trends and produced strategic business development processes to increase team efficiency.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Business Adminstration
8

Team Manager, Office of President

Led 12 customer relationship associates to timely resolve complex complaints that were escalated directly to the Office of the CEO and President

  • Routinely created and analyzed productivity reports
  • Investigated trends, surfaced issues, identified root problems and collaboratively worked with team / associate to effectively resolve the issues
  • Analyzed and resolved escalated customer questions, concerns, or problems requiring experience or knowledge beyond individual associate's scope of responsibility
  • Conducted case file reviews to ensure completeness and accuracy
  • Facilitated meetings to communicate team performance goals and results; shared general corporate communication; provided a forum for surfacing opportunities and/ or issues
  • Kept performance on track by monitoring and managing each associate's performance; conducted formal twice monthly one-on-ones, annual performance reviews as appropriate
Candidate Info
6
years in
workforce
2
years
at this job
Leadership Development Training
9

Team Manager

Reviewed work assignments as needed to ensure posting of funds received daily as required by mortgage governing regulations.

  • Monitored staff performance and attendance for monthly and yearly reporting.
  • Revised procedures as needed when new government guidelines are initiated.
  • Created a tracking system for correspondence to ensure work was completed daily. Once process was placed in procedure timeliness increased by 80%.
  • Handled escalated calls from staff to resolve payoff issues and collection concerns.
Candidate Info
19
years in
workforce
12
years
at this job
AA
Business Technology
10

Team Manager

Decreased equipment downtime by 56% across department

  • Improved material handling systems in the site by implementing owners and routine inspections
  • Developed and implemented systems to eliminate 55 hours per week of redundant work
  • Qualified as Level 4 UPS trouble shooting practitioner
  • Material storage and equipment handling safety owner for site
  • Team Manager for a shampoo packing line
  • Led quality investigations for the Hair Care department
Candidate Info
7
years in
workforce
3
years
at this job
BS
Mechanical Engineering

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