Switchboard Operator Resume Samples

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Switchboard Operators answer and direct phone calls in a polite and fast manner. Typical work activities for Switchboard Operators include handling administrative tasks, taking phone calls, transferring calls, providing information, updating records, and answering to caller inquiries. Based on our collection of resume examples, the ideal candidate should demonstrate communication skills, telephone etiquette, patience, computer competencies, accuracy, and customer service orientation. Switchboard Operator resume samples usually make display of a high school diploma; most employers provide on-the-job training.

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1

Switchboard Operator

Operated Meridian switchboard, screened and directed calls.

  • Arranged conference calls, international calls and assisted in toll calls.
  • Assigned client codes for billing and data entry.
  • Monitored telephone lines to ensure all calls were received in a timely manner.
Candidate Info
9
years in
workforce
6
years
at this job
HS
High School Diploma
C
Office And Business Support Skills
2

Receptionist/switchboard Operator

Greet visitors in a courteous and professional manner. Announce the visitor to the individual that the visitor is here to see.

  • Answer the switchboard in a professional manner and direct callers to the proper individual or department.
  • Reserve conference rooms and equipment as requested using Meeting Room Manager program
  • Assist callers in locating the correct department by access Work Tracking System to view policy information
  • Train backups on the procedures of the Reception Area.
  • Maintain Chicago Office Directory documenting new employees as well as those who have left the company.
Candidate Info
13
years in
workforce
5
years
at this job
3

Accounting Clerk, Receptionist/switchboard Operator

  • Maintained records for 200+ contract growers for large poultry company; verified production costs; calculated pay and cut checks; verified yearly 1099's; assisted managers and supervisors; communicated with growers and vendors; completed performance and cost reports; experienced in Accounts Payable and Accounts Receivable; data entry; filing; experience with AS 400 computer system, Microsoft Word and Microsoft Excel; insured state and federal regulations regarding poultry and feed were met
  • Newsletter Staff-Wrote articles on various individuals, the company and poultry industry; proofreading
  • Bookkeeping-Reconciled check book; posted to cash receipts register, journal and ledger
  • Receptionist/Switchboard Operator-Answered multi-line telephone; greeted visitors; took messages; handled incoming and outgoing FedEx and UPS packages; handled incoming and outgoing mail; operated various office machines including copier, scanner, postage meter, fax machine and laminator
Candidate Info
38
years in
workforce
38
years
at this job
HS
High School Diploma
Basic Computer Skills For The Workplace
4

Switchboard Operator

  • Provide live operator assistance for fast paced hospital and five off-site facilities.
  • Process all inter-communication through multi-line, unlimited extension switchboard.
  • Coordinate and execute proper hospital emergency procedures.
  • Operate overhead/beeper paging system.
  • Create daily schedules of on-call administration and medical staff.
  • Maintain filing system; update and maintain physician's contact.
Candidate Info
15
years in
workforce
13
years
at this job
5

Seasonal Clerical Aid / Switchboard Operator

  • Answer multi-line telephone system, route calls and distribute messages to staff
  • Check identification for authorized entry and manage sign-in sheets
  • Receive and distribute incoming mail and interoffice correspondence
  • Research information to assist participants with completing the registration process
  • Answer questions, review and process completed applications
Candidate Info
9
years in
workforce
7
months
at this job
BA
Mass Communication
6

Night Switchboard Operator/information Desk

  • Operated the campus telephone system
  • Monitored security systems
  • Enacted chain of command in cases of emergency
  • Directed students and visitors to college locations
  • Answered information questions
Candidate Info
5
years in
workforce
2
years
at this job
BBA
Accounting
7

PBX Switchboard Operator

Manage and direct incoming/outgoing telephone calls

  • Send/receive a variety of faxes and emails
  • Distribute important information to appropriate departments
  • Log all Events: Defects, Incidents, Requests, Amenities, and Work Orders that happen in the hotel into the StarGuest computer system for tracking
  • Conduct courtesy calls/wake-up calls to insure guest satisfaction with rooms
  • Answer all guest service/relations calls from in-house guests
  • Follow up with all complaints and requests
  • Handle all inquiries about hotel location, directions, and surrounding attractions
  • Handle credit card authorizations
  • File important documents and guest folios
  • Log shuttle times and schedule shuttles for guests
Candidate Info
5
years in
workforce
2
years
at this job
BA
English / Professional Writing
8

Part-time Computer Operator (help Desk Support) / Relief Switchboard Operator

  • Evaluate technical issues and solve employee concerns in an efficient and courteous manner.
  • Maintain computer environment, which includes monitoring systems.
  • Provide computer back-up, resulting in minimal downtime.
  • Troubleshoot and oversee and secure computer connections.
  • Check lab work for accuracy.
  • Communicate clearly and politely transfer calls to appropriate parties.
  • Investigate and respond to questions and provide necessary information in a prompt manner.
  • Oversee all emergency calls are paged promptly with no delays.
Candidate Info
16
years in
workforce
16
years
at this job
AS
Associate of Science
9

Switchboard Operator-communication Center

  • Using Amcom I answer inbound calls and direct callers to their desired department/location, look up patients who are in the hospital and connect family members, page on call providers, and many more
  • Process code calls/activations and fire alarms (example: Code Red, Code Blue, Baby Blue, RET, Red, 98 and 99).
  • Using the overhead paging system I help individuals locate Dr.'s, family members and patients.
  • I make up appropriate work standards for on-call schedules or necessary processes using Microsoft Word Processor.
  • I maintain the on-call schedule book that contains on-calls for departments within Park Nicollet and answer services we answer for as well as entering them into Smart Web and Smart Center.
  • I also maintain an Excel spread sheet for the on-call information ensuring they have arrived in a timely manner and have been entered into our system.
  • I put together training books for new hires as well as labeling all appropriate folders and drawer space for them.
  • Daily task assignments range from: checking voicemail for cancelations for Tria and Primary care and canceling them appropriately, keeping an eye on code pagers, Smart Alert and R5, loaner pagers: ensuring they are all accounted for as well as checking the daily mail, and reminder calls to providers reminding them what days they are on call for primary care.
Candidate Info
5
years in
workforce
3
years
at this job
10

Receptionist/switchboard Operator

  • Receptionist
  • Answer all phone calls
  • Transfer phone calls from within the facility
  • Ensure the safety of all residents when in the front lobby
  • Make sure everyone signs in and out when entering/exiting the building
  • Sort/Distribute the mail for the facility
  • Organize the meal slips for all of the residents in the facility
Candidate Info
4
years in
workforce
2
years
at this job

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