Subject Matter Expert Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Subject Matter Experts provide expertise and knowledge in a specific area, such as process engineering or information technology. Essential duties seen on a Subject Matter Expert example resume include recommending best practices, answering to client inquiries, overseeing the development of technical solutions, reviewing technical documentation, liaising with stakeholders, coordinating work groups, and performing product demonstrations. Eligible resumes put emphasis on qualities such as analytical thinking, leadership, managerial skills, networking, excellent presentation and writing skills, and computer competences. At least a Master’s Degree and certification in the candidate’s area of expertise are needed.

Looking for job listings? Check out our Subject Matter Expert Jobs page.

Want personalized resume advice? Get a FREE Resume Review

1

Subject Matter Expert (sme) Supervisor

Provide ART support to 125 users from installation, training, troubleshooting, and working with global teams on new initiatives, cross-training, and testing of new functionalities while reconciling thousands of transactions daily.

  • Improved profitability by 20-30% by significantly reducing the fulltime employee (FTE) hours by maximizing the efficiency of the ART software.
  • Standardize reconciliations that have resulted in minimizing the amount of new training required.
  • Increased reliability of data, decreasing errors by 40-50%.
  • Improved receipt of information to clients from one hour to a half-a-day faster.
  • Spearhead the BCP global initiative for senior management to ensure that all information is secured and recoverable in case of a disaster.
  • Implemented Application Programming Interface (API) that eliminates the necessity to manually run reports that can run from 15 minutes to one to two hours.
Candidate Info
17
years in
workforce
3
years
at this job
BS
Business Administration
2

Operational Subject Matter Expert

Selected as a member of an elite team of individuals to create absence leave management (FMLA) on-boarding processes for new clients. Overall project size encompassed more than 70 individuals dedicated to the requirements gathering, building and launch for this $72 million project spanning 2014 - 2019.

  • Determined requirements, designed, wrote, and trained associates on processes and systems related to implementation of new business transitioning to the Absence Management Services Offering, resulting in the successful on-boarding of new clients.
  • Developed client-facing materials and delivered training to company field and service associates. As the result sales representatives are prepared to discuss absence management programs with brokers and clients.
  • Supported the sales process by conducting presentations to brokers and clients on the subject of absence management which led to the successful sale of the offering to 15 employer groups and more than 100,000 employees between June, 2015 and October, 2015
  • Designed and implemented operational tracking and reporting utilizing an Access database resulting in the ability to track and monitor timeliness and historical customer activity.
  • Guided Implementation Specialists on the implementation process for business sold under the LFG Absence Management Services solution. Efficient training was key to success in launching new customers.
Candidate Info
14
years in
workforce
1
year
at this job
Business Administration
3

F/a-18 Subject Matter Expert/technical Writer

Provided technical and operational subject matter expertise for all F/A-18 A/B/C/D aircraft systems as Senior Technician

  • Edited, advised, designed, and developed group-paced Computer Aided Instruction (CAI) in support of the Naval and Marine Corps Aviation Maintenance Training Program using Authoring Instructional Materials (AIM) II and Courseware Development Engine (CoDE)
  • Researched course content using Interactive Electronic Training Manuals (IETMs) and technical publications to develop procedures assessing technical specifications for assured content accuracy
  • Lead efforts of team by conducting technical reviews on all peer developed CAI
  • Assisted in creating an integrated, multi-use, maintenance training environment for all F/A-18 Maintainers, Aviation Administrative personnel, and Supervisors
  • Produced CAI to teach data stripping, IETM usage, flight tracking, discrepancy debriefs, and creation of various aircraft trending reports
  • Strategically coordinated with Graphic Design Team to ensure all technical content was accurate, lessons were instructionally sound, and final product met military standards and contractual requirements
Candidate Info
10
years in
workforce
1
year
at this job
AS
Arts And Sciences
BS
Aerospace Engineering
4

Subject Matter Expert

Interacted with business analysts to understand requirements and verified system requirements for the respective applications
(Front End and Back End Applications - CSM, Billing and Rater Logics) for ATT Wireless

  • Analyzed the scope & designed the test cases. Also handled the Execution of CR's, Regression, Sanity testing
  • Performed integrated testing among various business products
  • Added business focused test scenarios to the existing selenium and QTP automated test suites
  • Supported teams responsible for post development activities present in various geographical locations like China, Israel, Cyprus,
Candidate Info
2
years in
workforce
2
years
at this job
BE
Computer Engineering
MS
Computer Engineering
5

Subject Matter Expert/support Specialist

  • Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user
  • Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications
  • Resolved questions and escalated issues. Handled non-clinical matters with customers and resolve communication issues
  • Identified and resolved operational problems using expertise and judgment
Candidate Info
12
years in
workforce
4
years
at this job
HS
High School Diploma
BS
Information Technology
Computer Engineering
6

Exploitation Subject Matter Expert

  • Provide direct supervision, coordination and guidance on all battlefield exploitation effort and operations in conjunction with Task Force Odin, Afghanistan. Preside as the Weapons Technical Intelligence (WTI) SME to the J2X and associated analytical team.
  • Developed and implemented multi-Level fusion and heuristic intelligence utilizing multi-source tools and techniques including but not limited to; Biometrics Intelligence, Weapons Technical Intelligence, Human Intelligence, Signals Intelligence, etc, to generate accurate and predictive Threat Assessments.
  • Maintain persistent stare on all CIED, Counter Insurgency and Counter Terrorism techniques, tactics, procedures, full spectrum of adversarial weapon capabilities and High Value Individuals associated with the targeted network.
Candidate Info
20
years in
workforce
4
months
at this job
BA
Bachelor of Arts
7

Business Analyst - Subject Matter Expert

  • Performed ad hoc deep dive analyses for specific business problems.
  • Developed business cases, presentations, and reports for senior management.
  • Developed product forecasting and historical modeling to create an overall production
  • Provided insight, content, and process knowledge to support commodity related sourcing
  • Demonstrated various techniques and documentation to streamline production process.
  • Worked with internal business units as well as technical team leaders to develop
  • Maintained consistent communication between Business, Project, and IT groups to ensure information was clear, well-defined, and understood.
Candidate Info
8
years in
workforce
4
months
at this job
AA
Liberal Arts
BA
Economics
8

Subject Matter Expert Senior Appeals Analyst

Recommends operational improvements based on tracking and analysis.

  • Documents business processes and analyzes procedures to see that they would meet changing business needs.
  • Maps current processes and offers recommendations for improvement.
  • Accurately works as back-up to subject matter expert to improve workflow efficiencies.
  • Substantiates problem solving and analytical skills through presentations and written reports.
  • Easily grasps numerical concepts and understands financial information.
  • Accurately utilizes strong problem solving skills and analytical skills to drive productivity.
  • Utilizes thorough investigative skills daily.
Candidate Info
9
years in
workforce
3
years
at this job
BBA
Business Administration
MBA
Business Administration
9

Subject Matter Expert

  • Identify agent strengths and opportunities and report findings up to supervisors
  • Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email
  • Assume responsibility for resolving member escalations by working with multiple business partners while consistent communication is present with the member
  • Coach agents on how to navigate through systems to find information needed for calls
Candidate Info
7
years in
workforce
6
months
at this job
10

Customer Service Representative / Subject Matter Expert / Quality Assurance Supervisor

  • Customer Service & support for United Healthcare members; utilized multiple software applications simultaneously to identify problems & offer solutions
  • As a Subject Matter Expert, I helped train new employees and assist other CSRs with problems they encountered while interacting with members over the phone; addressed escalated customer questions and concerns
  • Monitored call center agent’s calls to ensure that were following the guidelines they learned in training & receiving a score of 100% on their surveys taken by the customer about their experience with the company; managed Quality Assurance for an entire campaign; provided one on one coaching to CSRs in order to improve the agent’s ability to do their job more effectively & improve the customer experience; helped achieve our goal of providing a perfect experience and a “One Call Resolution” to any of the customer’s inquiries or complaints.
Candidate Info
10
years in
workforce
1
year
at this job
HS
High School Diploma
BFA
Visual Art Studies

Upload Your Resume for a Free Critique

  • Get personalized feedback on improving your resume to land more interviews.
  • See how you resume performs in automated scanners most employers use.
  • Delivered in 48 hours
In partnership with
Browse
Upload Resume File
Privacy Protected