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Additional Cosmetology Resume Samples
Spa Receptionist Resume Samples
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0-5 years of experience
Developed a systematic daily cash flow log to balance close-out more efficiently, improving accuracy by decreasing errors by 75%.
- Recognized by supervisors as being most detail-oriented in professional setting.
- Provided effective service blistering to customers and meeting their needs efficiently.
- Scheduled appointments for multiple service providers and processed payment transactions for client check out.
0-5 years of experience
Maintained organization of the front desk reception area equipment, furniture, lighting, applications and spa brochures.
- Answered, screened and directed inbound phone calls. Take verbal and written messages
- Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using Massage Pro Software.
- Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
- Handled general requests for information and data; handled delicate situations, such as - customer requests, special needs and complaints.
0-5 years of experience
Handled all monetary transactions at a highly successful salon and spa
- Scheduled and organized all appointments for both the salon and spa which consisted of 20 hairstylists and 20 spa employees
- Planned and coordinated private parties and events for clientele
- Designed the display of products and merchandise in the spa and was responsible for maintaining its inventory
- Assisted in promotion and charity events
- Developed relationships with guests to meet their needs and satisfaction for repeated service
0-5 years of experience
Managed spa appointments and created a welcoming atmosphere for all guests and visitors by providing exceptional customer service while promoting spa products, treatments and services.
- Hosted guests towards their specific needs when making reservations and offered multiple treatment bookings and up-sells.
- Communicated all changes, cancellations and additions to spa team members.
- Accepted responsibility for cash drawer and ensured it balanced at close of shift.
- Maintained a high level of professionalism in all aspects of job performance.
0-5 years of experience
Responsible for spa products, retail, and office supplies monthly inventory.
- Created marketing and sale promotions for spa packages and spa retail products.
- Processed customer transactions and balanced daily financial revenue reports.
- Updated existing customer information filing system.
- Trained new hires on how to schedule appointments, opening and closing duties, and how to generate and balance the daily financial revenue reports.
- Responsible for addressing and troubleshooting customers' needs and concerns.
0-5 years of experience
Assisted team with reception duties, greeting clients, and making sure operations ran smoothly.
- Keen eye for error; assisted with proofreading pamphlets, fliers, and letters before printed.
- Processed and maintained client file information; ensured 100% confidentiality at all times.
- Listened attentively to customer complaints and responded accordingly.
- Opening and closing responsibilities; ordering products when necessary
0-5 years of experience
Assisted team with reception duties, greeting clients, and making sure operations ran smoothly.
- Keen eye for error; assisted with proofreading pamphlets, fliers, and letters before printed.
- Processed and maintained client file information; ensured 100% confidentiality at all times.
- Listened attentively to customer complaints and responded accordingly.
- Opening and closing responsibilities; ordering products when necessary
0-5 years of experience
to serve as the first employee with whom customers had contact, thereby setting the bar for subsequent client interactions
- Scheduled customers for spa services, entered data into computer, answered telephones
- Built and maintained excellent interpersonal relationships with staff and clients
- Entrusted with daily reconciliation of cash transactions
0-5 years of experience
- Scheduled appointments for 20+ therapists, technicians and stylists.
- Handled and organized all incoming/outgoing inventories and created visual product displays.
- Provided superior customer service to all members and guests.
- Assisted the spa manager in daily clerical operations.
- Provided swim instruction for levels K-6 as a certified swim instructor.
- Ensured the safety and well being of all members and guests, administering minor first aid when necessary.
0-5 years of experience
Greeted clients upon entrance, determined purpose of visit with a brief consultation
- Answered phone calls, sent emails and faxed when needed
- Scheduled and rescheduled appointments
- Tended to cash in register and counted drawer before closing the department
- Managed inventory of all sales products and kept track of sales receipts
0-5 years of experience
Takes spa reservations for internal and external guests.
- Works closely with the department head and supervisors recommending program changes as necessary.
- Greeted all spa customers in a pleasant manner and assisted them with the services offered.
- Monitored the phone calls coming to the spa and answered to all queries made by the customer.
- Scheduled the appointments and confirmed it with the client in case of delay.
- Prepared a record of all the services provided in the spa.
- Ensured that the client is sent to the related technicians without any delay.
- Maintained the retail products for the spa and made recommendations to the client.
0-5 years of experience
Assisted Spa Director with both business and personal calendars
- Provided reports: daily profit and loss excel spreadsheets, employee performance evaluation and wage increases of team members working the special events
- Initiated, lead/coordinated successful group event reservations in order to enhance sales and spa awareness
- Created and maintained weekly social media (Face Book) promotions, contests and postings
- Updated excel spreadsheet daily with product usage
- Attended area hotel shows/seminars to maintained/established vendor relations and learn of new products and methods to improve present operation
0-5 years of experience
Utilized point-of-sale system to record services received by members and assess charges
- Assisted in new member registration process
- Addressed needs of members and guests on a daily basis
- Answered incoming calls and direct them as necessary
0-5 years of experience
Performed administrative tasks like opening and closing, membership enrollment, processed transactions for venue events and conducted end-of-day accounting measures
- Greeted guests as they arrived for services, diplomatically settled unsatisfactory complaints and confirmed guest gratification before exiting
- Explained spa services and packages, discounts and promotions, retail and facility amenities
- Scheduled appointments and answered telephone
- Maintained retail and merchandising corner of spa
0-5 years of experience
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
0-5 years of experience
- Undertook and settled customer issues with expediency.
- Managed telephone calls and front-desk reception within high-volume environment.
- Organized appointments for guests through spa-software.
- Scheduled therapist for spa services.
- Sold products and promoted up-selling of spa services.
- Maintained register closed-out and ran revenue reports.
0-5 years of experience
Distributed leads to the appropriate sales managers based on their territories
- Prepared proposals for sales managers
- Take inquiry calls and send out to appropriate manager
- Helped prepare contracts
- Learned to view the guest room control log and the meeting space for the hotel to see if we could
- Researched total numbers and percentages on business booked and formed a spread sheet for the past 3
- Prepared sales kits with hotel information that is given to potential clients
0-5 years of experience
- Provided excellent customer service in accordance with four-diamond customer service standards.
- Communicated changes/cancellations of appointments with appropriate massage therapist or nail technician.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Made and confirmed reservations.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
0-5 years of experience
- Responsible for opening and closing spa within standard operating procedures
- Provided detailed descriptions of all treatments, discounts, services, promotions and features of facilities and facilitated sales
- Completed all monetary transactions and responsible for accurate accounting of all transactions made
- Responded to guest inquiries and provides excellent guest service
- Promoted the highest level of service to meet customer satisfaction
- Navigated needs and requests between clients and therapists on a daily basis
- Collaborated with management and therapists to devise successful sales and marketing strategies for spa and retail sales
0-5 years of experience
Answering a multiple phone line system and incoming calls.
- Maintained appointment books using SpaSoft system.
- Cashier duties for guests purchasing retail/spa services/gift cards -- handling cash, credit cards, and checks.
- Retail experience with Spa gift shop.
- Maintained reception and retail area stocked, organized, and clean.
- Provided guest tours of Spa and directions to different areas of resort.
- Performed clerical duties such as printing, copying, mailing, customer records, customer service, and end of shift paperwork.
0-5 years of experience
- Primary responsibilities included daily operations of the spa.
- Developed and implemented new charting practices
- Responsible for all telephone activities
- Performed follow up procedures for clients undergoing medical treatments
- Provided exceptional customer service to all clients
0-5 years of experience
- Answered telephones and scheduled appointments.
- Delivered excellent customer service to new and existing clients.
- Calculated nightly sales.
- Inside sales: Suggestively sold items from the retail area.