Spa Manager resume samples

Spa Managers are vital for any location offering beauty treatments and massages to their clients. These professionals are responsible for managing the facility, maintaining supplies, recruiting staff, ensuring customer satisfaction, keeping records, and so on. The most successful sample resumes for Spa Managers put emphasis on leadership, managerial abilities, communication, organization, and teamwork. Formal education is not mandatory for this role, but it may represent an advantage. Those seeking to work as Spa Managers are recommended to acquire a resort or business management degree.


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1

Spa Manager

Managed daily operations of the Spa including processing orders for all spa supplies and equipment.

  • Increased the spa operations from 30% to 130% of budget during first year of hire.
  • Recruited, hired and terminated spa therapists as well as supervised and trained a staff of twelve.
  • Maintained Equinox standards of excellence, interfacing with guests, club members and staff.
  • Upheld the ambience and appearance of multiple spa and treatment rooms.
  • Performed full range of facial and body treatments as primary aesthetician.
  • Planned, organized and oversaw quarterly spa events.
CANDIDATE INFO
5
years in
workforce
3
years
at this job
Theatre Arts
Theatre Arts
2

Spa Manager

Operated a 40,000 square foot facility that included a Cardio and Weight Room, Pro Shop, 1 Pool and 7 Whirlpools.

  • Managed a staff of 48 which consisted of Massage Therapists, Spa Attendants, Supervisors and Certified Lifeguards. Hiring/Termination
  • Generated a minimum of 1 million dollars in revenue per year
  • Enhanced Spa menu to maximize sales to turn Spa that operated in Red only as amenity to operate and show year over year profit.
  • Collaborated with Marketing Team to seek opportunities to increase sales
  • Enforced internal policies and procedures to ensure safety of guests and employees
  • Prepared annual budget and participated in monthly reviews with Finance Team
CANDIDATE INFO
21
years in
workforce
10
years
at this job
3

Spa Manager, Elizabeth Arden Red Door Spa & Salon

Co-managed pre-opening and opening of resort spa

  • Hiring responsibilities and management of 65 to 80 employees
  • Initiated and maintained top of industry hospitality and spa service standards through protocol, on-site education, troubleshooting, resolution, and support to both internal and external guests
  • Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction
  • Planned and executed holiday gift certificate sales program. Continuously exceeded gift certificate sales goals of $50,000 to $120,000 over annual 5 week holiday sales plan.
  • Targeted local clientele; planned and executed all local marketing, PR, and promotional events. Raised percentage of local clientele from 12% to 52%.
  • Led cooperative team of administrative, retail and technical staff to continuously exceed retail sales, service sales, marketing and guest service goals. Exceeded sales of previous year (2004) by 20% and exceeded annual sales goal of 3.2MM by 10%.
CANDIDATE INFO
9
years in
workforce
5
years
at this job
BS
Business Administration
4

Facilities Director & Spa Manager

Functioned as Facilities, Housekeeping and General Spa Manager and as primary liaison to housekeeping staff

  • Managed purchasing of all non-revenue supplies and effectively reduced the supply cost by 10%
  • Coordinated all interviewing, hiring, and employee termination for the housekeeping department
  • Trained newly hired reception and booking staff on all spa software necessary to perform daily functions
  • Coached reception staff daily on general customer satisfaction and up sale of promotional items
CANDIDATE INFO
12
years in
workforce
3
years
at this job
Business Administration
5

Spa Manager

Effectively coordinated all spa operations on a daily basis to ensure a smooth, successful operation.

  • Generated successful marketing ideas by determining opportunities.
  • Responsible for hiring new employees for all areas of the spa.
  • Created and implemented a performance based employee recognition program that increased productivity by motivating Massage Therapists and Estheticians to strive to work to their full potential.
  • Responsible for determining promotions and terminations of staff.
  • Provided the highest quality guest service and resolved all guest concerns beyond their satisfaction.
CANDIDATE INFO
4
years in
workforce
7
months
at this job
BS
Travel Industry Management
6

Spa Manager

Managed, motivated, and trained 15 staff members on spa services, etiquette and procedures

  • Responsible for interviewing and hiring new staff members
  • Monitored all services and ensured compliance to all health and safety codes.
  • Assisted in salary management, cash flow and filing quarterly and yearly taxes.
  • Greeted all guests and provided daily orientation tour of the spa facilities and services.
  • Generated over $450,000 a year by maximizing spa revenue through diligent seasonal scheduling. As a result: awarded for best spa manager and increased traffic flow into the store by 15% each year.
  • Handled and disposed multiple types of hazardous chemicals and hazardous waste from different spa treatments
  • Designed marketing materials (manuals, website, and brochures) and use communication channels to effectively and efficiently communicate towards a target audience.
  • Maintained a high level of communications and ability to negotiate contract and pricing with our distributors.
  • Managed and balanced inventory, supply orders and schedule demand.
CANDIDATE INFO
5
years in
workforce
4
years
at this job
AA
Business
BA
Political Science
7

Spa Manager

Managed daily operations of spa

  • Full responsibility of P&L reports
  • Introduced standardized business reporting and accounting practices that reduces errors and expenses.
  • Created excel reports for financial and marketing reporting
  • Managed team of 10 professionals.
  • Trained and developed staff on procedures and protocols.
CANDIDATE INFO
12
years in
workforce
12
years
at this job
BA
Business Management
8

Spa Manager/administrative Assistant

Oversee daily operations of spa/retail business and oversee medical office functions. Supervise staff of 6. Perform purchasing, scheduling, patient charting, and correspondence. Lead business development
efforts for spa, including retail product sales. Prepare lab requisitions. Maintain supply inventory.

  • Increased spa revenues 30% through effective marketing of services.
  • Reduced costs by monitoring supply usage and changing maintenance service providers.
  • Increased efficiency by introducing electronic billing and new patient charting procedure.
CANDIDATE INFO
15
years in
workforce
3
years
at this job
BA
Sociology
9

Spa Manager

Managed the day to day operations and supervised seven employees.

  • Administered the ICD9 coding, billing and pre-authorizations.
  • Performed VPL and IPL laser procedures, chemical peels, Levelan and microdermabrasion treatments.
  • Assisted physician with Botox and Juvederm injections, Lipo Suction, and LifeStyle face lifts.
  • Maintained sales and inventory records.
  • Managed scheduling, referrals, and consultations with physician regarding care and procedure follow-ups.
CANDIDATE INFO
7
years in
workforce
5
years
at this job
10

Spa Manager and Nail Tech

Established, developed and implemented the everyday operation, which resulted in increased, company efficiency and productivity.

  • Developed new customer relations through telephone and personable contact and sales activity.
  • Increased customer loyalty through detail work with manicures and client relations.
  • Successfully resolved numbers of customer issues when arise.
  • Directly supported CEO in managing operation work flow.
  • Managed, trained and assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
CANDIDATE INFO
8
years in
workforce
4
years
at this job
Business
Visual Arts Program

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