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Additional Customer Service Resume Samples
Service Advisor Resume Samples
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0-5 years of experience
- Addressed customer service inquiries in a timely accurate fashion
- Achieved customer satisfaction rating of 95% within 3 months
- Managed a high-volume workload within a deadline-driven environment.
- Completed customer service calls to ensure quality
- Handled basic customer insurance claims and transferred calls that required more focused assistance
- Demonstrated professionalism, given accurate appropriate information, answer questions, troubleshooting issues, and resolved complaints
0-5 years of experience
Process all new orders, change orders, cancellations, quotes and other order related request from customer daily via email, fax or phone calls
- Work with multiple Sales Reps covering East, West coast and Canada responsible for more than 150 individual and corporate accounts
- Daily interaction with plants, logistics, and Sales to ensure customer forecasted demand was being addressed
- Increased sales with customers by up selling products, following up with customers via phone or email to increase orders quantity or purchase new products
- Initiate new complaints in database for customers returns once received, work with assigned investigator to thoroughly resolve customer complaint
0-5 years of experience
- Conducted outbound phone calls to prospective students
- Developed effective strategies to reach students either by leaving voice messages or constructing emails.
- Identified and qualified potential students
- Scheduled and conducted enrollment interviews with future students
- Assisted and followed up daily with current students through completion of their first course
- Created a network with current students to aid in the generation of referrals
0-5 years of experience
Greet and establish relationship with the customer to meet and achieve customer satisfaction, sales goals and create desire to only service vehicle here.
- Increase sales in parts and service with customer pay and insuring proper warranty administration under contracts.
- Maintain high customer satisfaction goals, above 92%
- Generate highest customer contacts in team of 9 advisors, more than 12% more than next advisor
0-5 years of experience
Sell and recommend products, parts, and services offered by the dealership
- Verify vehicle warranty coverage and recalls to provide information to customers
- Write accurate and detailed repair orders from listening to customers concerns and issues using Reynolds
- Maintain high levels of customer service at all times while taking care of customers needs
- Use Google Docs and Microsoft Excel to update productivity
- Coordinate vehicles going through shop using teamwork to ensure customers are satisfied with lead time
0-5 years of experience
Greet all customers and obtain information for their service
- Estimate costs for repairs needed and process payments after repairs
- Maintain excellence to ensure "green" level of customer satisfaction
- Document all details of service provided to customers vehicle
- Contact extended warranty companies to ensure approval of necessary repairs for customers
- Communicate with customers and technicians with regard to all services needed
0-5 years of experience
Manage major corporate accounts held by store
- Lead team of service advisors to meet monthly quotas and exceed customer expectations
- Hire, train, schedule, and direct a staff of 6-8 employees
- Maintain customer work orders to exceed hours per work order and exceed company standards for hourly rate averages
- Manage follow up for 250 plus store customer base
- Direct work flow in and out of the shop to maximize customer experience and exceed corporate expectations
- Handle customer concerns and turn into opportunities
0-5 years of experience
Operate on a customer service base ensuring that each client is serviced in a timely and experienced manner.
- Utilized internal systems for external payments, wire transferring, and bill collecting.
- Quickly and effectively solve customer challenges.
- Performed maintenance on individuals' accounts while multi-tasking through several operational systems.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
0-5 years of experience
Sell tires, tire related services and mechanical services in a Tire Kingdom, NTB, Merchants Tire or Big O Tires retail store.
- Responsible for assisting the customer in selecting the appropriate services and products necessary for the safe operation of a customer's vehicle.
- Thorough knowledge of products and services and able to explain features and benefits about various products and services.
- Supervised repair and maintenance quality and also pitched in when there is a staffing shortage.
0-5 years of experience
- Greet customers and make them feel welcome and confident in their choice of facility
- Perform a thorough walkthrough of the vehicle and get all pertinent information of needed work
- Be a liaison between the mechanics, parts department, and customer to repair vehicle efficiently
- Ensure timely updates to guest
0-5 years of experience
Make sure each customer needs are being met
- Informing customers about the products and how they will be able to best utilize them
- Maintaining a clean and safe work environment for the customers and employees
- Keep well detailed records of guests and their cars
0-5 years of experience
- Skillfully set the day's priorities, manage time, and measure work
- Effectively leads the service department ensuring excellent customer service to each client
- Establish personal relationships with clients
- Provide and document estimates for labor and parts
- Analyze work orders and prepare invoices
- Handle all client inquires to guarantee customer satisfaction
- Create an environment of teamwork and collaboration
- Display problem solving abilities and taking action when necessary
0-5 years of experience
- Clean and maintaining the store front
- Greeting and assisting customers with vehicle maintenance.
- Handle money transactions
- Detail clean customer's cars and preform full ancillary services.
0-5 years of experience
- Represent the face of a premier John Deere construction dealership
- Negotiate the sale of parts and service within my territory
- Maintain and seek out relationships as an outside sales representative
0-5 years of experience
- Work closely with client and technician to diagnose and repair vehicle as warranty terms state
- Upsell parts, accessories, brake & fuel flush, etc. on scheduled maintenance appointments
- Load and unload motorcycles and pick up/deliver for customers and other dealers
- Fill orders by pick list in warehouse and help load trucks
- Deliver hazardous pool supplies to retail stores
- Load material on to truck in reference to daily route stops
- Daily inventory of oxygen level, pressure level and track hours of pump operation to ensure quality control of product.
- Certify Julian Date and Lot number on every tank as per regulations
- Safely verify that each tank is full to correct pressure setting prior to delivery
- Physically maintain condition of tanks and equipment, including mechanical repair and maintenance