Service Advisor Resume Samples

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Service Advisors work in car dealerships and provide assistance to clients needing to repair their vehicles. Common work activities listed on a Service Advisor resume are greeting customers, acting as a liaison between the mechanic and the customer, providing cost estimates, answering to customer inquiries, and handling complaints. Based on our collection of resume examples, these professionals should demonstrate automotive knowledge, communication and interpersonal skills, attention to details, customer service orientation, and computer competencies. Education requirements include a high school diploma or the equivalent.

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1

Store Service Advisor

  • Addressed customer service inquiries in a timely accurate fashion
  • Achieved customer satisfaction rating of 95% within 3 months
  • Managed a high-volume workload within a deadline-driven environment.
  • Completed customer service calls to ensure quality
  • Handled basic customer insurance claims and transferred calls that required more focused assistance
  • Demonstrated professionalism, given accurate appropriate information, answer questions, troubleshooting issues, and resolved complaints
Candidate Info
4
years in
workforce
10
months
at this job
BS
Business Administration
2

Customer Service Advisor I -- Performance Products

Process all new orders, change orders, cancellations, quotes and other order related request from customer daily via email, fax or phone calls

  • Work with multiple Sales Reps covering East, West coast and Canada responsible for more than 150 individual and corporate accounts
  • Daily interaction with plants, logistics, and Sales to ensure customer forecasted demand was being addressed
  • Increased sales with customers by up selling products, following up with customers via phone or email to increase orders quantity or purchase new products
  • Initiate new complaints in database for customers returns once received, work with assigned investigator to thoroughly resolve customer complaint
Candidate Info
6
years in
workforce
4
years
at this job
Business Information Systems
Business Management
3

Enrollment Service Advisor

  • Conducted outbound phone calls to prospective students
  • Developed effective strategies to reach students either by leaving voice messages or constructing emails.
  • Identified and qualified potential students
  • Scheduled and conducted enrollment interviews with future students
  • Assisted and followed up daily with current students through completion of their first course
  • Created a network with current students to aid in the generation of referrals
Candidate Info
2
years in
workforce
6
months
at this job
C
Paralegal
BS
Biology
4

Service Advisor

Greet and establish relationship with the customer to meet and achieve customer satisfaction, sales goals and create desire to only service vehicle here.

  • Increase sales in parts and service with customer pay and insuring proper warranty administration under contracts.
  • Maintain high customer satisfaction goals, above 92%
  • Generate highest customer contacts in team of 9 advisors, more than 12% more than next advisor
Candidate Info
30
years in
workforce
2
years
at this job
Management
5

Service Advisor

Sell and recommend products, parts, and services offered by the dealership

  • Verify vehicle warranty coverage and recalls to provide information to customers
  • Write accurate and detailed repair orders from listening to customers concerns and issues using Reynolds
  • Maintain high levels of customer service at all times while taking care of customers needs
  • Use Google Docs and Microsoft Excel to update productivity
  • Coordinate vehicles going through shop using teamwork to ensure customers are satisfied with lead time
Candidate Info
5
years in
workforce
8
months
at this job
BBA
Marketing
6

Service Advisor

Greet all customers and obtain information for their service

  • Estimate costs for repairs needed and process payments after repairs
  • Maintain excellence to ensure "green" level of customer satisfaction
  • Document all details of service provided to customers vehicle
  • Contact extended warranty companies to ensure approval of necessary repairs for customers
  • Communicate with customers and technicians with regard to all services needed
Candidate Info
7
years in
workforce
1
year
at this job
7

Lead Service Advisor

Manage major corporate accounts held by store

  • Lead team of service advisors to meet monthly quotas and exceed customer expectations
  • Hire, train, schedule, and direct a staff of 6-8 employees
  • Maintain customer work orders to exceed hours per work order and exceed company standards for hourly rate averages
  • Manage follow up for 250 plus store customer base
  • Direct work flow in and out of the shop to maximize customer experience and exceed corporate expectations
  • Handle customer concerns and turn into opportunities
Candidate Info
15
years in
workforce
1
year
at this job
BA
Business Administration
8

Financial Service Advisor

Operate on a customer service base ensuring that each client is serviced in a timely and experienced manner.

  • Utilized internal systems for external payments, wire transferring, and bill collecting.
  • Quickly and effectively solve customer challenges.
  • Performed maintenance on individuals' accounts while multi-tasking through several operational systems.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Candidate Info
7
years in
workforce
5
years
at this job
9

Customer Service Advisor

Sell tires, tire related services and mechanical services in a Tire Kingdom, NTB, Merchants Tire or Big O Tires retail store.

  • Responsible for assisting the customer in selecting the appropriate services and products necessary for the safe operation of a customer's vehicle.
  • Thorough knowledge of products and services and able to explain features and benefits about various products and services.
  • Supervised repair and maintenance quality and also pitched in when there is a staffing shortage.
Candidate Info
5
years in
workforce
1
year
at this job
BA
Communication
10

Service Advisor

  • Greet customers and make them feel welcome and confident in their choice of facility
  • Perform a thorough walkthrough of the vehicle and get all pertinent information of needed work
  • Be a liaison between the mechanics, parts department, and customer to repair vehicle efficiently
  • Ensure timely updates to guest
Candidate Info
8
years in
workforce
5
months
at this job
AS
Advanced Automotive Technology
Process

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