Senior Manager Resume Samples

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Senior Managers hold responsibility for all the management aspects of a business, such as staffing, budgeting, production, contracts, projects and so on. They usually report to the Executive Director and are involved in staff recruiting, training, developing annual budgets, implementing best practices in the industry and evaluating business performance. The most successful resume samples for Senior Managers emphasize leadership, analytical thinking, attention to details, strong organizational and communication skills, and computer proficiency. Those seeking to secure a senior management position should be able to display at least a Bachelor's Degree in business administration or a similar field in their resumes.

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1

E-business Senior Manager

Managed business development and daily operations for B2B e-Commerce channel totaling $400M yearly revenue, which represented 40% of online business. Led a B2B integration team of 9 project managers with a workload of 65+ projects annually.

  • Achieved 21% revenue growth year-over-year (2010-2012)
  • Led successful migration of 200+ B2B connections into new system infrastructure to support company merger/acquisition
  • Developed business roadmap to improve B2B channel function and performance which resulted in 12 system enhancements and set new industry standards around B2B e-Commerce
  • Increased quarterly revenue by $75k and added on average 7 new B2B customers each quarter, by collaborating with sales team to create channel and end-customer strategy, vision and value proposition for an e-Procurement (P2P) solution
Candidate Info
22
years in
workforce
5
years
at this job
Business Administration
2

Senior Manager Sales and Operations

Oversee the sales and operational strategy for [company name] Pro (B2B) division generating $23B in revenue. Leading a team of corporate managers, analyst as well as call center operations to service varying segments of business. Provide operational and sales improvements and leadership to assist our 6000k store pro associates, 200 outside sales representatives, divisional and regional leaders. Leveraged CRM tool (salesforce.com) to enhance sales processes, visibility, customer interactions, and promotions. Develop processes, programs, and implemented training to improve the customer experience inside and outside the footprint of [company name] stores.

  • Topline revenue increase of $1.3B
  • Developed and deployed companywide training program designed to educate all levels of the organization on methods to increase revenue while driving superior customer service
  • Recruited, developed, and established call center to service large complex professional customers business needs nationwide
  • Increased YTD Customer Net Promoter Score 390 bps vLy while increasing revenue and profits
Candidate Info
17
years in
workforce
3
years
at this job
BS
Sales
3

SENIOR MANAGER, INTERNAL AUDIT and CONSULTING

Managed internal audit projects from planning to audit reporting for this international publicly held
customer management services company with annual revenues in excess of $1 Billion.

  • Managed various operational and financial reporting audits within Revenue, Benefits, Joint-
  • Performed consulting projects for the Pricing Department on setting up processes and controls for the Emerging Businesses.
  • Managed the Sarbanes-Oxley testing for management.
  • Coordinated and lead the financial internal audit team on direct assistance audits for external
  • Commenced as a consultant through Hudson in 2011, recruited to permanent in 2012.
Candidate Info
30
years in
workforce
3
years
at this job
BS
Accounting
4

Senior Manager, Client Services

Managed a team of eight contract employees at the Department of Commerce, Office of Computer Services.

  • Ensured that all projects and deliverables were completed on time, and exceeded all client expectations.
  • Acted as senior liaison between [company name]. and the client, always ensuring that all contract requirements were met with complete customer satisfaction.
  • Performed network administration for all infrastructure related software and hardware at on-site location for the Department of Commerce, Office of Computer Services (OCS) Datacenter.
  • Served as the InfoPro Team Leader; accountable for building, installing, configuring, and maintaining Citrix systems and applications for various federal agencies.
  • Provided tier-3 help desk support to onsite and offsite DOC employees.
  • Produced documentation on disaster recovery, security guidelines, remote access, and training procedures. Supervised and trained onsite InfoPro personnel.
Candidate Info
16
years in
workforce
7
years
at this job
5

Operations Integration Senior Manager

Responsible for representing Operations on the Merger & Acquisitions team, as well as interfacing with corporate and business representatives at Imation and acquired company during the integration phases. Helped in reviewing systems,
tools and resources of acquired company to better understand integration requirements. Involved in drafting improvement plans and managing the operational details of the project.

  • Successfully achieved Imation's planned growth by integrating acquired company operations.
  • Effectively ensured goals and objectives of the integration were accomplished within prescribed timeframe.
  • Productively established and communicated improvement plans and integration of go-live support plans.
  • Skillfully completed detailed analysis and documentation of key processes for Imation and acquired companies.
  • Assisted in reviewing system interfaces relative to operational processes, identified significant gaps and proposed solutions to close identified gaps.
  • Efficiently integrated operations for two different acquisitions.
Candidate Info
13
years in
workforce
1
year
at this job
BA
Organization Management & Communication
6

Senior Manager

Advanced to Senior Manger within 2 years

  • Trained up to10 employees
  • Maintained high standards of excellence while providing a clean and safe environment
  • Lifted 125 lbs - dead weight and also using a Gate Belt
  • Incorporated an exercise regime and provided balanced meal preparations for patient
  • W3Assigned, completed and implemented daily doctor's appointments; medications and other personal appointments
Candidate Info
12
years in
workforce
11
years
at this job
7

Senior Manager

Reported to Senior Director, Support Operations. Responsible for service level targets, first call resolution, customer satisfaction, and sales within two separate lines of marketing tactics. Manage daily outsourced call center activities, report analysis, performance calculations, and agent monitoring in a high-volume, performance driven CARE environment. Develop SWOT vendor assessments across 15 sites, 6 vendors, and 6,100 seats.

  • $150MM annual budget; indirectly manage senior partner leadership and 7,000 outsourced agents in both voice and chat channels.
  • Design compensation incentives, improving conversion rates and exceeding annual revenue forecast rates by 5%, generating additional $25MM in revenue.
  • Accountable for key metrics, including First Call Resolution (FCR), Customer Satisfaction (CSAT), service level/productivity metrics and sales.
  • Responsible for documenting business rules included stated objectives, incentive duration, vendor requirements, and budgetary expectations; manage vendor action plans and delivery compliance.
  • Exceeded 2013 Sales goal by 250% - achieving the highest Sales revenue while maintaining or exceeding FCR and CSAT results.
Candidate Info
12
years in
workforce
7
years
at this job
BS
Business Management
8

Senior Manager, Project Management and Litigation Support Operations

Led a team of 15-20 financial specialists performing forensic underwriting on portfolios of troubled loans, determining and capturing observations in support of litigation or compliance actions.

  • Directed and managed all daily operations of underwriting research and review teams' activity.
  • Developed and monitored deliverables according to project plan and program goals.
  • Aligned team operations with management directives. Partnered with client and internal executives.
  • Responsible for supervision of deliverable preparation, supported by Subject Matter Experts.
  • Utilized and managed Salesforce.com development/CRM/application and LexisNexis platforms.
Candidate Info
16
years in
workforce
1
year
at this job
C
International Trade & Management
BS
Business And Administration
MBA
Management And Finance
9

Senior Manager, Software Development

Provided leadership and direction to multiple global teams while ensuring delivery of multiple simultaneous projects on time and within budget. Directed 5 scrum teams and 2 managers. Executed project management functions associated with planning, scoping, estimation, tracking, and implementation. Supervised and trained the team in performing at optimal levels. Oversaw recruitment, training, and project assignment of new hires.

  • Created and implemented a Continuous Integration process that encompassed unit testing, building, and functional testing of the application on a nightly basis while enhancing code quality and reducing FQA and RQA by 3 weeks.
  • Proposed a technical solution using split schema based approach that reduced the offline time from 4 hours to 20 minutes.
  • Directed delivery of customer support application, enterprise dispute management application, and sandbox environment for merchant onboarding and disaster recovery planning and execution.
  • Filed a patent for Unit Testing Framework for Pega PRPC applications.
Candidate Info
11
years in
workforce
5
years
at this job
BS
Electrical And Electronics Engineering
MS
Computer Science And Engineering
MS
Software Management
10

Senior Manager of Customer Returns

[company name] is one of the leaders in online education, offering both public school and private school educational options to students from Kindergarten to 12th grade.

  • Led and managed a 23-agent Customer Returns call center, including full-time Agents, Temporary Labor, Team Leads, and a Quality and Training Analyst.
  • Changed and developed the computer equipment returns process to increase the speed of the return due to the urgency of collecting valuable assets.
  • Changed and developed the computer equipment and curriculum returns process to increase the speed of the returns process, and the volume of returns.
  • Trained, coached, and mentored established and newly hired Returns agents to facilitate and execute the computer equipment and curriculum returns processes.
Candidate Info
12
years in
workforce
5
years
at this job
BA
History

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