Senior Customer Service Representative Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Senior Customer Service Representatives have a vital role in Customer Service departments, where they are responsbile for supervising staff, assigning tasks, and reporting to superiors, as well as solving customer inquiries and problems and improving strategies and procedures. Based on our resume samples, these professionals are required to have extensive experience in the field and a customer service oriented skillset: communication, problem solving, telephone etiquette, enthusiasm, and multitasking. A high school diploma is the minimum requirement for the job, although many resumes display at least a college degree.

Looking for job listings? Check out our Senior Customer Service Representative Jobs page.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

Senior Customer Service Representative

Designed marketing strategies to generate leads, increasing sale productivity by 30%

  • Identified cross-sell/up-sell opportunities, multi-line options for customers
  • Decreased policy cancellations through reconciliation of billing issues
  • Created filing systems ensuring customer retention, saving $20,000 in premium for year
  • Arranged daily remittances, handled office correspondence, and managed policy endorsements
  • Provided administrative support and customer account analysis to 5 licensed agents
  • Coordinated and maintain the scheduling of meetings
  • Performed out-bound calls for telemarketing purposes
Candidate Info
5
years in
workforce
2
years
at this job
AS
Social Sciences
Sociology
2

Senior Customer Service Representative

Handled customer inquiries, complains, billing questions and payment extension/service request

  • Professionally answered a high volume of call types as assigned for a utility company
  • Effectively scheduled service appointments for current customers in a proficient and courteous manner
  • Managed follow up calls to customer in a timely manner
  • Conducted trainings for new hires on system and standard operating procedures
  • Trained temp and new staff members on standard call center procedures application, tools and resources while speaking with customers
  • Working knowledge of Excel, MS Word, Access, and Outlook
Candidate Info
18
years in
workforce
6
years
at this job
HS
Medical Office Administration
AS
Arts
3

Senior Customer Service Representative

Daily enter referrals and run individual performance reports in SalesForce to track and follow-up on my own leads and performance

  • Exceeded sales revenue goals by more than 200% in 2 out of the last 3 quarters through the use of SalesForce
  • Go to team member to resolve computer related issues within the branch before associates contact the IT help desk
  • Continue fulfilling responsibilities for previous position; Also making outbound courtesy calls for customer satisfaction, and sales
Candidate Info
12
years in
workforce
4
years
at this job
BS
Christian Education Of Youth
BS
Business Information Systems
4

Senior Customer Service Representative

  • Investigated, assessed and created solutions for accounts in collection and determined whether customers needed credit ($100 - $1M), assistance or emergency work crews with thorough knowledge of the Home Energy Fair Practice Act and the Public Service Commission's Non-Residential rules
  • Prepared and presented variance reports and cost plans to the senior staff and various departments
  • Analyzed, scrutinized and collected data from various interdepartmental databases in order to make frim business decisions
  • Facilitated and participated in problem solving initiatives to develop and implement process improvement recommendations using quality tools and Lean Six Sigma Processes
  • Developed and implemented various strategies to increase productivity in a timely manner
Candidate Info
13
years in
workforce
3
years
at this job
Business Management
5

Senior Customer Service Representative

Responsible for providing excellent customer service and administrative support for over seventy accounts.

  • Developed and implemented Excel spread sheets for each individual customer account insuring accuracy of orders, billing and deliveries.
  • Created and implemented Excel spreadsheets for inventory of company products and mark-up formulas.
  • Wrote Training Manual covering instructions for use Company software applications.
Candidate Info
12
years in
workforce
5
years
at this job
Management/marketing
6

Senior Customer Service Representative

Helped develop, mentor, and train newer associates by organizing discussion groups, participating in team building sessions, and offering technical support

  • Oversaw completion of administrative and accounting tasks, marketing calls, and client surveys
  • Helped airport branch increase overall income and operating profit by driving goal-oriented sales
  • Contributed to continuous superior customer satisfaction rating by exceeding client expectations for service, product knowledge, efficiency, and professionalism
  • Maintained daily correspondence with customers with professional communication and rapport building
Candidate Info
6
years in
workforce
2
years
at this job
BS
Political Science
MA
Human Resource Management
7

Senior Customer Service Representative

Excelled as a trusted Senior in our Consumer Services department as well as specialty restaurant and overseas teams

  • Managed teams of 20+
  • Interim Supervisor daily
  • Supported our team by helping guide and answer any questions that arise
  • Produced daily reports which, monitored attendance, documented cases closed, and feedback
  • Succeeded in taking escalated calls which resolved customer questions, concerns, and complaints
  • Exceeded weekly QA goals
  • Enhanced team performance through coaching, development, feedback, and effective communication
  • Developed curriculum and trained our restaurant department
  • Wrote and implemented QA form for restaurant department
Candidate Info
5
years in
workforce
2
years
at this job
In Progress
8

Senior Customer Service Representative

Senior Phone Representative for a highly-visible national insurance company providing
leading-edge insurance solutions.

  • Served as front-line representative and provided excellent customer service delivery as part of the fast-paced Inbound Call Center. Excelled at 'out-of-the-box thinking' to resolve customer issues.
  • Answered multi-line phones and utilized active listening skills to assess client's issues and challenges. Researched issues and delivered timely follow-up. Entrusted to make exceptions for
  • Assisted customers with various service needs to include: insurance rates and policy information;
  • Worked directly with clients to resolve identified problems at lowest level, while maintaining positive
  • Conducted administrative operations in relation to management of client's accounts.
  • Selected to train new employees; provided on-the-job training through example and shadowed
  • Identified errors in current guidelines; elevated issue to processors for resolution.
Candidate Info
11
years in
workforce
11
years
at this job
HS
High School Diploma
9

Senior Customer Service Representative

Fielded calls from Customers/Sales Staff to initiate new order[s], review existing order[s], provide product knowledge and information, availability, and cost.

  • Introduced new Sales Staff to the workings of the call center and what they could expect when they call in.
  • Quickly and effectively solve customer challenges.
  • Called customers with outstanding orders to advise them of the orders status and the remaining time before it would be cancelled.
  • Trained call center employees on new procedures that would affect the way they communicated with Customers/Sale Staff.
  • Displayed a professional relationship with Customers and Sales Staff to create an atmosphere of trust.
Candidate Info
8
years in
workforce
8
years
at this job
AA
Associate of Arts
BS
Business Management
10

Senior Customer Service Representative

Verified the patients insurance before their visit to ensure active status and copay.

  • Placed requests for medical records and followed-up in a timely manner.
  • Scheduled new patient appointments as well as follow ups for established patients.
  • Post patient payments and explain billing for patients.
  • Check patients in and out of the clinic and verify personal and demographic information is up to date.
  • Check voicemails multiple times of the day.
  • Selected as a super user for new software implementation to assist with training fellow employees.
Candidate Info
17
years in
workforce
2
years
at this job
HS
High School Diploma
AA
Mass Communications
Political Science

Free Professional Resume Critique

We have partnered with TopResume to bring you a FREE resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume – and how to improve it.

Browse
Upload Resume File