Retention Specialist Resume Samples

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Retention Specialists work in a variety of industries and their main role is increasing customer, employee or student loyalty. These people usually work in a customer service department, communicate with customers on the phone, solve their inquiries and report further to their supervisors. Based on our resume examples, the ideal candidate demonstrates customer service orientation, patience, telephone etiquette, very good communication skills, and basic computer competencies. A high school diploma or marketing courses is common experience in Retention Specialist resumes.

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1

Retention Specialist

Pioneered a new retention department and oversaw as many as 35 sales and retention specialists.

  • Trained and recruited sales specialists into the retention department
  • Increased sales revenue more than 300% through highly defined call center processes
  • Consistently a "Top Performer" and recipient of numerous honors including "President's Club".
  • Recruited, trained and managed sales personal for expanding technology markets
  • Generated multi -million dollar new account base
Candidate Info
27
years in
workforce
5
years
at this job
2

Career Retention Specialist

Guided the career paths of Marine Corps members with expert ability. Used superior communication skills to ensure the needs of the organization and the needs of the service member were exceeded.

  • Organized all activities for visitation of higher headquarters in Afghanistan. Set up meetings, office support, communications, and provided logistical support.
  • Provided a critical link to the Headquarters of the Marine Corps, ensured human resources packages were 100% complete and accurate.
  • Functioned as the commander's advisor for retention matters in a unit consisting of up to 600 Marines.
  • Acted as staffing manager for installation in times of need, managing the human resources needs of base consisting of over 2500 Marines.
  • Provided retention services to individual units. Set up and conducted classes that increased member retention above organizational goals.
Candidate Info
19
years in
workforce
8
years
at this job
AS
Human Resource Management
AS
Human Resource Management
3

Loyalty and Retention Specialist

Number 1 on team in sales of accessories for the months of January and February 2013 which totaled $1,500.

  • Increased upgrades of cellular devices by 50% during Christmas season.
  • Analyzed clients' accounts to ensure clients were on the most suitable plan based on their usage style.
  • Performed call backs due to low scoring of surveys which increased satisfactory of clients and reversed their experience from previous interactions.
Candidate Info
5
years in
workforce
1
year
at this job
AS
Business Management
4

Retention Specialist/case Manager

Responsible for coordinating service plans for employed program participants, to ensure compliance with contractual job retention goal of 70% of employed cohort

  • Achieved 78% job retention of program participants during the first contract year
  • Assisted Program Director with development of programmatic systems and procedures necessary to achieve stated goals
  • Co-managed customized database used in the entry, tracking, and analysis of participant activity and outcomes
Candidate Info
33
years in
workforce
4
years
at this job
BA
Economics & Social Studies
MA
Economics
5

Retention Specialist

Primary responsibilities include maintaining highly valued customers by utilizing key relationship building skills and effective customer service techniques.

  • Successfully presented products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company's products and competitor's products.
  • Served as an Escalation Team Lead for high level customer related issues that were complex in nature.
  • Efficiently and accurately managed a large volume of customer applications in several AT&T systems.
  • Strategically provided appropriate resolutions that were optimal solutions for a valued customer base.
  • Successfully handled intricate AT&T customer complaints related to their products and services.
  • Partnered closely with several internal departments such as billing operations, credit, collections, and other entities as required.
Candidate Info
26
years in
workforce
13
years
at this job
Business Administration Studies
6

Retention Specialist

Worked with clients to meet their needs and goals while preserving a positive client relationship. Provided clients with all necessary information to make informed choices about their insurance needs.

  • Counseled clients on enrollment of themselves and their children into Medicaid, Child Health Plus and Family Health Plus programs.
  • Performed outreach to build relationships with doctor's offices, schools, community centers, health clinics, hospitals, and the welfare and food stamps offices.
  • Assisted clients in filling out renewal applications and other documents.
  • Maintained professional integrity and customer focus while meeting and exceeding monthly quotas.
  • Scheduled appointments and worked in the field visiting clients at their home or workplace.
Candidate Info
6
years in
workforce
4
years
at this job
HS
High School Diploma
7

Administrative Assistant/retention Specialist

Resolved customer complaints and concerns with strong verbal and negotiation skills.

  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Developed more efficient filing systems and customer database protocols.
  • Composed memos, presentations, spreadsheets, letters, calendars, charts, and graphs using Microsoft Office.
  • Developed highly empathetic client relationships and earned reputation for exceeding retention goals.
  • Provided support for CEO and sales team in managing operation workflow.
Candidate Info
2
years in
workforce
1
year
at this job
BA
Bachelor of Arts
BA
Labor Studies And Employment Relations
8

Retention Specialist I

Counseled and advised students on academic, personal and career related topics that are pertinent to college retention and graduation

  • Supervised Supplemental Instruction Leaders and tutors and monitor academic progress of students receiving tutorial services
  • Monitored attendance and final grades of at-risk FT-FT Freshman each semester
  • Presented retention information during all Orientations, Open Houses, university workshops, and class visits and met all retention goals annually
  • Maintained records of academic counseling, visits and program attendance
  • Compiled and maintained all computerized reports, records and documents for Title III
  • Conducted and arranged for orientation/training of student tutors and volunteer staff
  • Recruited, interviewed and trained tutors, supplemental instructors and peer mentors
Candidate Info
8
years in
workforce
2
years
at this job
MA
Human Resources Management
Political Science
9

Retention Specialist/account Manager

Responsible for revenue retention through lifecycle management of an assigned portfolio of commercial accounts.

  • Focused on the retention of active Business Customers through active listening, empathy, and assuming ownership of customer issues through to resolution.
  • Minimized account disconnects through resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with product and process.
  • Acted as a marketing liaison through the upgrade and selling of Business Class Video, High Speed Internet, and Digital Voice Products.
  • Met and exceeded budgeted retention goals consistently, in a highly-competitive, commission driven environment.
Candidate Info
8
years in
workforce
2
years
at this job
Psychology
10

Account Retention Specialist / Team Lead

Retained inbound callers through persuasive & consultative communication techniques

  • Identified customer needs through various probing steps that led to issue resolution
  • Provided customer with technical assistance
  • Ranked # 2 out of 350+ representatives for excellent customer retention
Candidate Info
16
years in
workforce
5
years
at this job
BFA
Fashion Design

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