Reservations Agent Resume Samples

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Reservation Agents are responsbile for processing travel and accommodation arrangements. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. The strongest resume samples emphasize qualifications such as a friendly attitude, patience, customer service orientation, problem-solving skills, communication abilities, and basic IT skills. No formal education is required for the role, and most candidates hold a high school diploma.

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1

Reservations Agent

Processed 150-200 incoming calls per day in an ACD call center environment

  • Managed and prepared daily reservations report to be forwarded to Midway Airport
  • Maintained daily scheduled service through SCR medical transportation for travelers needing special assistance
  • Accurately entered driver pay manifests for the accounting department ensuring payments were made on time and without error
Candidate Info
8
years in
workforce
6
years
at this job
Including Excel, , Outlook And Power Point
2

Reservations Agent/payroll Assistant

Promoted from Reservations Agent to Payroll Assistant as a result of displaying a great work ethic and perfecting all assigned job duties

  • Managed 150-200 incoming calls per day in an ACD call center environment
  • Generated and prepared daily reservations report to be forwarded to Midway Airport
  • Maintained daily scheduled service thru SCR medical transportation for special needs travelers
  • Entered drivers pay manifests for the accounting department
Candidate Info
8
years in
workforce
6
years
at this job
Excel, , Outlook And Power Point
3

Front Desk/reservations Agent

Performed a variety of services including registering arriving guests, assigning rooms and checking out guests

  • Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest
  • Interfaced routinely with members of housekeeping and maintenance staffs
  • Maintained a professional appearance and attitude as the first line of positive customer service
  • Resolved guest concerns or complaints in a timely, courteous and professional manner
  • Balanced end-of-day shift reports
  • Initiated and organized reservations billing while appropriately handling cancellations
Candidate Info
4
years in
workforce
2
years
at this job
AS
Hospitality Management
4

Reservations Agent

Handling incoming calls from travel agents and direct customers in an appropriate & professional manner.

  • Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing.
  • Team Leader, supervised the team on a daily basis.
  • Convincing customers to take cruise, by giving them many options of choosing and helping with decisions making.
  • Scheduling employees on a weekly basis, discipline and making sure their show up on time.
Candidate Info
14
years in
workforce
2
years
at this job
HS
Customer Service
5

Reservations Agent

Provided outstanding first impression of [company name] through professional presentation of information to potential guests concerning rates, availability of rooms, description of facilities and services and information about area attractions

  • Promptly answered reservation inquiries via telephone, fax, voicemail and/or email in a friendly and professional manner
  • Analyzed data to determine availability and rates
  • Entered reservations into the property management system both completely and accurately
  • Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals
  • Produced and sent letters of confirmation and other well-written correspondence
  • Obtained and transmitted accurate information for each reservation
  • Gave detailed information as needed to callers regarding rates, packages and all aspects of the resort
  • Sold, made and processed gift certificates
Candidate Info
7
years in
workforce
5
years
at this job
BBA
Accounting
6

Reservations Agent

  • Provided prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls for 4 properties.
  • Created positive effective selling environment and accommodated special guest requests.
  • Assisted revenue director with generating forecasting reports and communication with local government.
Candidate Info
9
years in
workforce
3
years
at this job
BA
Hotel & Restaurant Administration
7

Reservations Agent

  • Answered inquiries about the 2400 acre resort, which rents approximately 1,200 varying units and has four golf courses, 15 tennis courts, a shopping and dining village, 20+ pools, a 93 slip marina, several conference centers, and much more
  • Initiated correspondence with Google's Map division to accurately define and correct inaccurate GPS locations for the organization; ongoing
  • Reported company web site inaccuracies, inconsistencies, and provided feedback
  • Highest web chat conversion and revenue in 2011
  • $550,000+ in recorded social sales / $900,000+ in revenue / $65,000+ in web chat sales for 2011
  • Received regular recognition for exceptional guest reviews and contributions to the department
  • Cooperated as a team member of the reservations department
  • Initiated and received phone calls (approximately 7,161 calls in 2011), as well as other forms of communication (web inquires, web chats, e-mail, etc.), to plan and make guests' reservations for the resort
  • Ensured reservation accuracy, consistency, and posting in our PAR Springer Miller Systems database
Candidate Info
7
years in
workforce
4
years
at this job
AA
Arts
BA
Project Management And Government Acquisitions
8

Reservations Agent

Collaborated with Navis Reservations to book new reservations

  • Answered phones in order to make changes to or cancel existing reservations
  • Created Navis Leads as future guest profiles with all of guest information for contact purposes
  • Returned voicemails in a timely manner to ensure all questions and concerns were addressed
  • Created group reservations blocking up to 15-30 rooms for group utilization
Candidate Info
3
years in
workforce
3
months
at this job
BA
Hospitality Business Management
9

Reservations Agent

Responsible for the selling and up-selling of hotel rooms

  • Provided excellent guest service by addressing guest complaints and questions courteously and efficiently
  • Forecasted, tracked, and maintained room inventory levels
  • Represented the hotel to individual guests, corporate and group customers
Candidate Info
8
years in
workforce
5
years
at this job
10

Reservations Agent

Made and confirmed reservations by phone and fax

  • Resolved customer concerns with professionalism and sensitivity
  • Coached new employees in customer-service processes and company policies
  • Assisted Front Desk personnel in regards to reservations
Candidate Info
10
years in
workforce
4
years
at this job
AA
Associate of Arts
BA
French

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