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0-5 years of experience
Handles about 100 calls per day with potential customers, and applies sales techniques to convert calls into reservations.
- Provides excellent customer service, by adapting to the needs of individual callers, while maintaining a pleasant and courteous demeanor.
- Strive to exceed personal and department monthly sales goals based on bookings and revenue.
- Being able to multi-task buy looking up information from several different databases, while maintaining a conversation on the phone.
0-5 years of experience
- Booked reservations for individuals or groups that are requested by phone or from within the hotel
- Assisted affluent guests with luxury packages and accommodations
- Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department via email or direct communication
- Participated in monthly reservation meetings that discussed reaching company's goals
0-5 years of experience
- Greeted customers and discussed the type, quality and quantity of merchandise sought for rental.
- Computed charges for merchandise or services and recieved payment.
- Answered telphones to provide information and recieved orders.
- Provided information about rental items, such as availability, operation or description.
- Rented items, arranged for provision of services to customers, and accepted returns.
0-5 years of experience
- Assisted Group Rooms Coordinator with rooming list, pre-conference meetings, reports and meeting planners, and created and maintained group blocks for weddings and family reunions
- Supervised, trained, scheduled and evaluated up to seven Reservation Agents
- Communicated anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests)
- Reorganized reservation department to work more efficiently
- Handled customer situations and decide a course of action according to resort guidelines
- Assisted with integration of new online booking engines and maintained rates, availability and content on online booking engines (Hotel website, Expedia, Booking.com, GDS) via Synxis online reservation system
- Assisted with implantation and trained on Navis CRM system and ensured agents were utilizing Navis Best Practices guidelines
- Responsible for creating and maintaining new rate codes and packages in Opera
- Proficient in Opera (PMS System) and Microsoft programs
0-5 years of experience
- Handled upset customers, conflicts, and challenging situations in a professional manner
- Assisted customers with planning and booking of products and services. Strong knowledge of computer software used.
- Handled multiple phone lines to make reservations, answer customer's questions, and provide quotes
- Arranged for special services for people with disabilities and children
0-5 years of experience
- Assist with customer reservations for moving trucks, trailers, storages, hitches and rental items within the US and Canada.
- Issue quotes for moving trucks within the US and Canada, determining the best rate based on customer's needs.
- Change, update and cancel existing reservations.
- Assist with questions regarding customer charges and/or discrepancies based on rental contracts.
- Works independently with little to no supervision applying effective communication with managers via instant messenger, E-mail.
0-5 years of experience
- Answer all calls, internal and external, in a courteous and professional manner.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Communicates reservation information to the front desk and housekeeping.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.
0-5 years of experience
- Sell vacation packages to the Aluani, a Disney Resort and Spa, to guests from around the world.
- Deliver impeccable customer service to guests who need to modify, postpone or cancel their reservations.
- Excel in all sales metrics monthly. I am a top agent in Quality, Efficiency, Experience and Revenue.
0-5 years of experience
- Answer calls in queue to help make reservations, confirm reservations, and up sell.
- Maintain RTA percentage weekly (Weekly quota in number of reservations).
- Assisted customers in service and payment needs or questions.
Reservation Sales Agent Duties and Responsibilities
Specific job duties for a reservation sales agent vary based on their employer. However, there are several core tasks common to all reservation sales agents, such as:
Provide Information to Customers Reservation sales agents help customers at hotels, car rental facilities, airlines, travel agencies, and resorts. They inform customers about services and products offered, local attractions, driving directions, and provide any other type of information the customer wants to know about their trip.
Make Reservations The primary task of a reservation sales agent is to book reservations for hotels, flights, car rentals, cruises, and events, among other things. These agents listen to customers and help accommodate them with services that best fit their needs. The reservation sales associate makes sure the requested dates, products, or services are available, and completes the reservation with a friendly attitude.
Handle Customer Complaints Unfortunately, things don't always go smoothly for customers while traveling, and the reservation sales agent is usually the person a customer contacts to voice a complaint or concern about their reservation. The sales agent remains calm and friendly throughout the process and helps the customer resolve the situation.
Sell Products and Services Reservation sales agents often offer additional products and services to customers who book through them or assist customers in signing up for rewards programs for special offers and deals.
Process Payments and Refunds Payments for products and services are usually taken when a reservation is made, and the reservation sales associate processes these payments and issues receipts. When a customer wants to make a cancelation or is unsatisfied with their reservation, these agents process and issue refunds according to company policy.
Reservation Sales Agent Skills and Qualifications
People with a knack for customer service, travel planning, and good phone etiquette make great reservation sales agents. Prior experience is not required, but employers favor people with experience speaking foreign languages as well as the following skills:- Organization skills - reservation booking requires attention to detail and accurate recordkeeping. Reservation sales agents often multitask and work with customers on the telephone, on a computer, and in person simultaneously
- Communication skills - reservation sales agents must make sure they receive the correct information from customers and relay the right information back to customers about their reservations
- Patience - sometimes customers don't know what they want, and these agents must be patient while helping customers make decisions
- Problem-solving skills - when problems arise with a reservation, the reservation sales agent must come up with helpful solutions
- Attention to detail - an eye for detail is essential, as client's satisfaction depends on the accuracy of bookings, reservations, billing, and other information
- Computer skills - computer databases are almost always used to make reservations, so computer literacy and experience with data entry are helpful
Reservation Sales Agent Salary and Outlook
The median annual salary for a reservation sales agent is listed as $29,354, with a range of $23,000 to $40,000, according to Glassdoor. According to the Bureau of Labor Statistics, the job outlook for travel agents is expected to decline 12 percent by 2026 due to travelers researching and booking their own vacations. The best job prospects will go to agents who specialize.
Helpful Resources
We've searched the web for the best industry resources to help you continue learning about a potential career as a reservation sales agent. Here are a few ways to learn if becoming one is right for you:
"Becoming a Travel Advisor" - this in-depth article by the American Society of Travel Agents covers everything about entering the world of
travel consultants and reservation agents. It has links to online courses, downloadable PDF handbooks, a travel school dictionary, and access to ASTA's career center
The Travel Institute - learn more about education and certification for professionals in many areas of the travel industry
Reservation Agent - this book prepares prospective agents for taking certification exams with examples and practice exams
American Society of Travel Agents - as America's largest professional society for the travel industry, ASTA offers education and professional resources, news on the latest industry trends, and information on best practices
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