Quality Director Resume Samples

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Quality Directors supervise and coordinate quality control teams while making sure products meet safety and quality standards. Usual duties of a Quality Director include running quality control programs, updating defects databases, testing products, training employees, and assigning tasks. Those interested in a Quality Director position should highlight in their resumes quality control knowledge, attention to details, communication, organizational skills, and teamwork. Based on our collection of resume samples, eligible candidate hold a Bachelor's Degree in an engineering field.

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1

Quality Director

Established and managed a total quality system that included management review, document control, training, customer feedback and complaints, internal audits, process improvement, and corrective/preventative action (CAPA) activities in one year. Created, implemented, and maintained all policies and procedures in compliance with cGMPs, OSHA, and HACCP standards at three different sites.

  • Supervised, trained, and evaluated a staff of three QA technicians, and 4 department supervisors and three managers.
  • Defined new standard operations procedures, company policies, and introduced and led the project management team to yield a 64% decrease in overall quality non-compliance.
  • Monitored, analyzed, and redesigned workflow, processes, and procedures to resolve budget expenditures using root cause analysis and lean techniques.
  • Completed Hazard Analysis and Critical Control Points (HACCP) training and implemented HACCP program at facility.
  • Developed and implemented policies and procedures on safety and health to decrease non-compliance by 52%.
Candidate Info
9
years in
workforce
1
year
at this job
Micro/cell/molecular Biology
2

Quality Director

Management Representative for ISO9000.

  • Managed team of Process Engineers, Production Planners, Customer Technical Support, IT Dept. and Analytical Laboratory.
  • Managed Supplier Quality programs.
  • Developed and implemented plant wide Six Sigma program.
  • Identified and eliminated top causes of slow moving inventory resulting in 35% defect reduction. Drove Product inventory reduction by 20% resulting in $1.5M savings.
  • Achieved and maintained ISO9000 certification for 5 years
Candidate Info
5
years in
workforce
5
years
at this job
BS
Chemical Engineering
3

Global Quality Director

Increased quality awareness and quality mindset across global organization.

  • Developed and implemented balanced scorecard metrics and monthly reviews.
  • Executed improved change control process.
  • Provided quality tools training - Quality Systems, Change control, SPC, Statistics, FMEA.
  • Achieved over 50% year over year improvements in Cost of Quality.
  • Achieved over 20% improvements in customer complaint response cycle time.
Candidate Info
52
years in
workforce
1
year
at this job
AS
Electronics Technology
BS
Quality Engineering And Statistics
4

Worldwide Quality Director / Supplier Quality Manager

Established worldwide quality system for the Worldwide Digital Media Manufacturing division, encompassing 4 global sites, for all digital media products with over 20 international vendors. Led new product development cross-functional teams through Design for Six Sigma initiatives. Assessed performance, identified gaps and developed solutions. Developed and maintained quality process, guidelines and procedures used to deploy the Supplier Quality Process.

  • Contributed to commercialization of 15 inkjet products ranked 1st and 2nd worldwide achieving two years' customer complaint-free production. Utilized six sigma principles with worldwide teams, developing total customer value product specifications and achieving exemplary process capability results.
  • Increased call center customer complaint resolution by 40%. Designed and implemented a standard data collection sheet capturing key product information that led to more immediate root cause identification and improved complaint resolution.
  • Led cross-functional product improvement team, reducing supplier defect level 70%, with $500K productivity improvement. Established on-going QA process, ensuring product quality.
  • Reduced customer complaints and increased customer satisfaction to less than 3 defects per million units sold. Standardized RCA/CAPA processes and introduced QAS to maintain improvements.
  • Established supplier quality process achieving double digit productivity and six sigma quality for key vendors, rated best in class and adopted company-wide. Led multi-functional team, identifying quality measurements. Developed supplier quality agreement instituting quality, on time delivery and productivity metrics acceptable to both parties.
Candidate Info
7
years in
workforce
7
years
at this job
BA
Chemistry
5

Worldwide Quality Director / Supplier Quality Manager

Established worldwide quality system for the Digital Media Manufacturing division, encompassing 4 global sites, for all digital media products with over 20 international vendors. Led new product development cross-functional teams through Design for Six Sigma initiatives. Assessed performance, identified gaps and developed solutions. Developed and maintained quality process, guidelines, and procedures used to deploy the Supplier Quality Process.

  • Contributed to commercialization of 15 inkjet products ranked 1st and 2nd worldwide achieving 2 years' customer complaint-free production. Utilized Six Sigma principles with worldwide teams, developing total customer value product specifications and achieving exemplary process capability results.
  • Increased call center customer complaint resolution by 40% by designing and implementing standard data collection sheet capturing key product information that led to more immediate root cause identification and improved complaint resolution.
  • Led cross-functional product improvement team, reducing supplier defect level 70%, with $500K productivity improvement. Established on-going QA process, ensuring product quality.
  • Reduced customer complaints and increased customer satisfaction to less than 3 defects per million units sold using standardized RCA / CAPA processes and introduced QAS to maintain improvements.
  • Established supplier quality process achieving double digit productivity and Six Sigma quality for key vendors, rated best in class and adopted company-wide.
Candidate Info
20
years in
workforce
7
years
at this job
BA
Chemistry
6

Operations Quality Director

Developed and managed a multiple stamping plant team of 17 quality managers and two staff quality managers that supported delivery of components to the assembly plant operations. Responsibilities ranged from resource coordination, quality systems, supplier quality assurance management, appearance and dimensional verifications to implementation of measurement systems, and issues resolution.

  • Created a manager's scorecard performance review of the plants' performances which improved consistency and achieved best of the best.
  • Initiated quality readiness reviews assuring products and processes were progressing through the vehicle development process with corresponding achievement in development.
  • Developed and deployed a quality verification station process to the stamping operations assuring quick feedback to the production teams.
  • Created and led a best practices sharing process to level up all plants achieving best of the best/lean.
  • Implemented urgent response system that supported assembly plants and disruptions learning.
  • Established a common repair process that applied to all stamping and assembly plants.
  • QS and ISO certification programs initiated and maintained
Candidate Info
22
years in
workforce
6
years
at this job
BS
Industrial Management / Mechanical Engineering Technology
7

Quality Director

Handle all QA/QC activities, regulatory compliance and R&D functions for a production facility generating 2.5 million units per day. Have full departmental P&L responsibility over personnel, equipment and contract operations. Provide the main contract customer support interface. Develop and implement policies, procedures and drive cost of quality initiatives. Coordinate with and represent facility for FDA regulated inspections. Execute design control, scale up, validation and optimization projects. Develop specifications and qualify materials and vendors.

  • Revamped entire quality system to meet 21 CFR 210-211 cGMP requirements.
  • Expanded manufacturing portfolio by introducing FDA registered product lines.
  • Reduced nonconforming / rework activities by over 50% in one year time frame.
  • Utilized "point of origin" quality deployment to reduce quality staff by 40% and reduce departmental costs by over 25%.
Candidate Info
10
years in
workforce
3
years
at this job
Chemistry
8

Worldwide Quality Director / Supplier Quality Manager

Established worldwide quality system for the Worldwide Digital Media Manufacturing division, encompassing 4 global sites, for all digital media products with over 20 international vendors. Led new product development cross-functional teams through Design for Six Sigma initiatives. Assessed performance, identified gaps and developed solutions. Developed and maintained quality process, guidelines and procedures used to deploy the Supplier Quality Process.

  • Contributed to commercialization of 15 inkjet products ranked 1st and 2nd worldwide achieving two years' customer complaint-free production. Utilized six sigma principles with worldwide teams, developing total customer value product specifications and achieving exemplary process capability results.
  • Increased call center customer complaint resolution by 40%. Designed and implemented a standard data collection sheet capturing key product information that led to more immediate root cause identification and improved complaint resolution.
  • Led cross-functional product improvement team, reducing supplier defect level 70%, with $500K productivity improvement. Established on-going QA process, ensuring product quality.
  • Reduced customer complaints and increased customer satisfaction to less than 3 defects per million units sold. Standardized RCA/CAPA processes and introduced QAS to maintain improvements.
  • Established supplier quality process achieving double digit productivity and six sigma quality for key vendors, rated best in class and adopted company-wide. Led multi-functional team, identifying quality measurements. Developed supplier quality agreement instituting quality, on time delivery and productivity metrics acceptable to both parties.
Candidate Info
7
years in
workforce
7
years
at this job
BA
Chemistry
9

Quality Director

Knitting through Dye and Finishing - Mechanical and Wet

  • Directed QA process for the [company name], which produced numerous knit textiles including Polartec(TM) and Polar-Fleece(TM) fabrics. Realized a 25% reduction in seconds from 1994 to 1998
  • Reported to Divisional Director
  • Developed and implemented Quality Control procedures for supplier's quality, manufacturing (circular knit through dyeing and finishing) and inspection processes. Also interacted with customers on Quality Assurance issues
  • Managed Quality Assurance staff of 24 associates (QA and process engineers) including internal testing labs.
  • Coordinated QA efforts with commissioned dye/finish facilities following the major fire that destroyed most of Malden Mills manufacturing capability in December 1995
  • Involved with training Malden Management associates in TQM, SQC/SPC, FMEA, DOE and Cause Analysis Techniques
Candidate Info
20
years in
workforce
3
years
at this job
BS
Business Administration
MS
Master of Science
MBA
Master of Business Administration
10

Quality Director

Maintain aerospace quality system- NADCAP (National Aerospace and Defense Contractors Accreditation Program)

  • Led investigations of new chemistries resulting in $25000 annual savings
  • Eliminated three main failure modes for internal rework
  • Gained first in the nation approval for zinc-nickel plating from Lockheed Martin
  • Created inventory database for purchasing raw materials
Candidate Info
13
years in
workforce
11
months
at this job
BA
Bachelor of Arts

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