Phone Representative Resume Samples

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Phone Representatives work in call centers and manage inbound and outbound calls. Main job responsibilities listed on a Phone Representative example resume are following communication scripts, determining customer needs, providing solutions to issues, keeping conversation records, and selling company products and services. Based on our collection of Phone Representative resumes, essential job skills are excellent communication and listening abilities, telephone etiquette, recordkeeping, customer service, and conflict resolution. Most Phone Representatives hold a high school diploma and are trained in various fields.

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1

Phone Representative

  • Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
  • Provided information about products offered
  • Handled and resolved customer complaints
  • Continuously achieved highest stat ratings of my team including calls per hour, low call time, and customer satisfaction.
Candidate Info
3
years in
workforce
1
year
at this job
2

Phone Representative

  • Maintain a high-volume workload within a fast paced environment.
  • Assisted an average of clients in any given week and consistently met performance benchmarks in all areas.
  • Maintaining relationships of both internal and external clients.
  • Analyzed reports on improvements to bring effectiveness to the apartment.
  • Carried out requests with clients in learning more information and making decisions.
  • Assisted customers by telephone, mail and email to direct customers to correct sales area.
  • Maintained a professional and polite telephone manner.
Candidate Info
3
years in
workforce
3
months
at this job
BS
Graphic Design
3

Customer Service Chat/ Phone Representative

  • Answered inbound calls from customers
  • Quickly assessed customers' needs and proactively provided solutions
  • Documents details of customer interaction into system while on the phone
  • Provide superior customer service while handling inbound calls for order placement and product inquiry
  • Kept customer informed on the status of their order, reconciles errors in a cost effective manner
  • Completed assignments accurately despite a large workload
  • Resolved post order issues such as returns and follow ups to insure all customer needs are fulfilled
Candidate Info
9
years in
workforce
3
years
at this job
AS
Business Administration
4

Manager -customer Service Phone Representative

  • Assisted customers with Comcast related questions
  • Fixed the customers problems immediately
  • Promoted Sales
Candidate Info
4
years in
workforce
BA
Science
5

Free Phone Representative

50% of the job is over the phone and 50% is dealing face to face with clients

  • Analyze customer bills and utility rate structures to select optimal rate structures for customers
  • Monitor the flow of energy in response to changes in consumer demand
  • Assist clients by offering government benefits like the Free Lifeline cell phone program (It is a Federal Government program)
Candidate Info
13
years in
workforce
6
years
at this job
HS
High School Diploma
6

Provider Phone Representative Telecommuter

Trained in Community & State (medicaid) plan for NY, NJ, LA & MA

  • Ability to navigate multiple applications to resolve providers' inquiries
  • Experienced in handling high-call volumes
  • Exceeding standards in schedule adherence, quality, and productivity metrics
  • Relaying accurate claim and benefit information to provider
  • Ability to analyze complex claims and determine action needed to correct or continue processing
Candidate Info
9
years in
workforce
4
years
at this job
Community Health
7

Phone Representative

  • Contact alumni and parents to establish a rapport and keep them up to date on the College
  • Communicate the details of the Fund for Albright and encourage alumni and parents to donate
  • Track pledges on the computer accurately
  • Remained calm and professional calm during high-stress or agitated callers
Candidate Info
12
years in
workforce
3
years
at this job
BS
Finance
Financial Management
Strategic Management Case
8

Phone Representative

  • Answered the phone to assist customer's needs.
  • Helped to resolve customer service complaints.
  • Answered questions as well as issued cards, and money transfers.
Candidate Info
2
years in
workforce
4
months
at this job
HS
High School Diploma
9

Phone Representative

  • Work for Client Logic on assigned phone campaign's.
  • Campaigns: People PC Technical Support, Tivo Technical Support, and Virgin Mobile Customer Service.
  • Maintain customers satisfaction of product or service for the company represented by Client Logic.
Candidate Info
28
years in
workforce
1
year
at this job
AS
Mass Media And Communication
BA
English
10

Phone Representative

Provided customer service and sales to customers

  • Inbound and outbound calls
  • Assisted customers with account inquiries, updates, and payments
  • Met monthly quota for sales
Candidate Info
6
years in
workforce
5
months
at this job
HS
High School Diploma

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