Pbx Operator Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

PBX Operators, or Switchboard Operators, handle and direct incoming phone calls to corresponding individuals or departments within a business. If the party is unavailable, the PBX Operator will then route the calls to a message system, such as voicemail. Skills highlighted on sample resumes of PBX Operators include documenting all call-outs and late arrivals from associates, directing all incoming calls from customers to proper departments, and performing various secretarial duties. Most PBX Operator positions require only a high school diploma or its equivalent, though some employers prefer to see customer service or call center experience listed on a candidate's resume.

Looking for job listings? Check out our Pbx Operator Jobs page.

Want personalized resume advice? Get a FREE Resume Review

1

Pbx Operator

Resolved angry callers complaints and inquiries resulting in exemplary yearly reviews.

  • Created, updated and distributed the company directory to all departments.
  • Maintained a high volume workload independently.
  • Functioned as the emergency on-call person for all scheduling conflicts.
  • Installed by management as the primary mentor and trainer for new employees.
  • Helped the company attain the highest possible customer service ratings as determined by JCAHO Joint Commission, earning 100% in communication, problem resolution and politeness.
Candidate Info
23
years in
workforce
23
years
at this job
BFA
Bachelor of Fine Arts
2

Pbx Operator

Resolved angry caller's complaints and inquiries resulting in exemplary yearly reviews.

  • Created, updated and distributed the company directory to all departments.
  • Maintained a high volume workload independently.
  • Handled an extremely high volume of 700-1000 calls per day.
  • Functioned as the emergency on-call person for all scheduling conflicts.
  • Installed by management as the primary mentor and trainer for new employees.
  • Helped the company attain the highest possible customer service ratings as determined by JCAHO Joint Commission, earning 100% in communication, problem resolution and politeness.
Candidate Info
23
years in
workforce
23
years
at this job
BFA
Bachelor of Fine Arts
3

PBX Operator

Operated telephones switchboard station in order to answer up to 50 or more calls per shift

  • Processed up to 15 or more guest request for wake up calls
  • Advised guest of any message (e.g., voicemail, mail, faxes) received for them, and send to room if required
  • Answered, recorded, and processed all guest calls up to 50 or more per shift
Candidate Info
14
years in
workforce
9
months
at this job
C
Business Office Technology
Business Management
4

PBX Operator

Operate switchboard by receiving incoming calls from potential and in house guests.

  • Schedule and give wakeup calls.
  • Operated and maintained an open line of communication via two-way radio with department heads.
  • Organized and arranged paper work for night auditor.
  • Knowledgeable and Operated Microsoft Word, Microsoft Excel and other Windows Software along with various office equipment within an executive office environment.
  • Verbally resolved guest complaints and concerns, assuring them of a comfortable and pleasant visit.
Candidate Info
14
years in
workforce
4
years
at this job
HS
High School Diploma
5

PBX Operator

Answered and directed incoming phone calls to the appropriate department and/or staff member.

  • Properly operated PBX, private exchange switchboards and voice over internet protocol switchboards.
  • Communicated clearly and professionally with callers/patients and staff members to ensure high standard of satisfaction, loyalty and retention.
  • Addressed caller questions and concerns effectively and efficiently, providing accurate information as needed.
  • Paged staff members using overhead intercom system.
  • Responded quickly to disaster and emergency situations.
  • Performed at optimal levels during high-volume, fast-paced operations.
Candidate Info
6
years in
workforce
1
year
at this job
AS
Criminal Justice (in Progress)
6

PBX Operator

  • Ensured the highest level of customer service by providing fast, friendly, accurate, and efficient service when answering all incoming phone lines into the casino.
  • Communicated messages and calls using cordless phones pagers, paging systems, and radios for various departments in a timely fashion.
  • Provided detailed property and/or community information to customers in a polite and friendly manner.
  • Presented Four Diamond Service to all hotel guests while meeting any special needs indicated by internal and/or external customers.
Candidate Info
7
years in
workforce
5
years
at this job
BS
Bachelor of Science
7

PBX Operator

  • Provided general office support by typing documents, filing reports, entering data, ordering supplies, and answering phones.
  • Greeted visitors at hospital entrance.
  • Answered and directed general calls.
  • Managed general corporate messaging, voicemail, and foot traffic for a 300-employee organization.
  • Resolved billing questions and disputes, initiated customer calls, and performed data entry.
  • Managed PA System and emergency code calls in a high stress environment.
Candidate Info
6
years in
workforce
6
years
at this job
HS
High School Diploma
8

PBX Operator

  • Managed and handled all calls for a 443 room hotel; directed incoming/outgoing calls for all guests and hotel staff
  • Answered all inquiries pertaining to hotel services, registration process and entertainment for guests
  • Implemented and designed spreadsheets for the PBX dept. and worked in conjunction with the sales and reservation team
Candidate Info
7
years in
workforce
1
year
at this job
BA
Criminal Justice
9

PBX Operator

  • Answered multi-line phone system that has 25+ extensions.
  • Provided customers with exceptional customer service to guarantee customer satisfaction leading to repeat business.
  • Completed all services and tasks in multiple departments which showed the ability to multi-task and work as a team.
Candidate Info
2
years in
workforce
1
year
at this job
Medical Billing And Coding
10

Front Desk Clerk/pbx Operator

Provide excellent and expedient customer service to resort guests

  • Trained newly hired Team members in all Front Desk/PBX procedures
  • Accurately maintained and reconciled cash bank daily
  • Produced operational reporting daily
  • Committee Chairman for site charitable fundraising committee
  • Managed tour manifest scheduling local guests for sales preview
  • Provided courtesy calls to arriving "out-of-town" guests welcoming them and providing any assistance with directions and or recommendations on restaurants and/or attractions
  • Created and produced daily operational reports
Candidate Info
3
years in
workforce
2
years
at this job
History Education

Free Professional Resume Critique

We have partnered with TopResume to bring you a FREE resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume – and how to improve it.

Browse
Upload Resume File