Patient Services Representative Resume Samples

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Patient Services Representatives, or Patient Service Representatives, work to ensure that the best interests of a health care provider's clients are being met. Skills listed on example resumes of Patient Services Representatives include establishing financial agreements with clients to reduce financial risk, and scheduling appointments in a manner that recognizes the urgency of patients' complaints. Customer service skills are a plus to include on a Patient Services Representative's resume. A higher educational degree is not necessary for consideration, though a healthcare-related degree may be beneficial.

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1

Patient Services Representative

Provided support to patients who had received treatment from hospitals throughout the United States where [company name]'s emergency medicine physicians are providing patient care.

  • Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
  • Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.
  • Understand the importance of dealing with confidential information.
  • Resolved problems or escalated to managers as needed -able to diffuse intense situations and frustrated callers.
Candidate Info
5
years in
workforce
1
year
at this job
AS
Early Childhood Development
BA
Elementary Education
2

Patient Services Representative

Provided support to patients who had received treatment from hospitals throughout the United States where [company name]'s emergency medicine physicians were providing patient care.

  • Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
  • Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.
  • Understand the importance of dealing with confidential information.
  • Resolved problems or forwarded to managers as needed to diffuse intense situations and frustrated callers.
Candidate Info
4
years in
workforce
1
year
at this job
AS
Early Childhood Development
BA
Elementary Education
Teaching
3

Patient Services Representative

Executed excellent customer service and communication skills by verifying and collecting appropriate information, and scheduling and registering and recording patient data in an expedient and accurate manner

  • Explained and applied hospital and federal policies and regulations to ensure proper patient care
  • Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care cost to patients
  • Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies
  • Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments
Candidate Info
12
years in
workforce
4
years
at this job
BA
Political Science
MA
Adult Learning
4

Patient Services Representative

Interpret claims and determine provider benefits for client explanation.

  • Review reports and combine accounts to re-prorate billing.
  • Updated client information to ensure prompt collections.
  • Reduced patient billing concerns, assisted with charity applications.
  • Initiated patient dispute resolution and escalated as necessary.
Candidate Info
8
years in
workforce
5
years
at this job
5

Medical Records Clerk / Patient Services Representative

Provided non clinical clerical support for the clinical staff, physicians and Management in a fast paced environment

  • Managed switchboard, answering all calls from patients and outside sources directing questions and messages to appropriate in a timely manner and data entry
  • Corrected patient's Demographic data, scheduled appointments, Confirmed Referrals and Surgeries utilizing Epic daily
  • Communicated with corporations, insurance and Pharmaceutical companies via telephone or correspondence
  • Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside records
Candidate Info
20
years in
workforce
3
years
at this job
C
Medical Office Administration Specialist
Medical Coding
6

Patient Services Representative

Greeted and checked in patients in a friendly manner

  • Collected co-payments and verified insurance coverage
  • Scheduled and confirmed patient appointments
  • Prepared new patient charts neatly and accurately
  • Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary.
  • Collected and posted payments and record receipts
  • Balanced nightly deposits and complete credit card processing.
Candidate Info
4
years in
workforce
2
years
at this job
AS
Business Administration
Risk Management And Insurance
Business
7

Patient Services Representative

Took patient calls; assisted patients with payments, payment plans and adding insurance, adjustments, etc.

  • Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations
  • Processed mail received from patients, attorneys, hospitals etc. and updated the accounts with detailed notes regarding the mail received.
  • Updated claims information, identified proper insurance carriers, reviewed disputes, removed or referred accounts to collections
Candidate Info
6
years in
workforce
1
year
at this job
Medical Office And Accounts Training
8

Office Manager and Patient Services Representative

Inventory management, prepared reports, handled accounts payable/receivable, managed office operations to ensure effeciency and productivity, handled payroll.

  • Scheduled appointments.
  • Contacted pharmacies to confirm receipt of correspondences.
  • Spoke regularly to patients about billing issues, appointments, and procedures.
  • Provided chair-side assistance.
  • Performed basic administrative functions such as faxing, sending emails, kept & organized Dr. Abinaders' schedule, created & filed patients records
Candidate Info
6
years in
workforce
3
years
at this job
9

Patient Services Representative

Promoted from Account Manager in order to manage the Cash Department, handle insurance denials/payments and communicate with patients while processing adjustments, co-pays, and deductibles

  • Helped maintain the fastest open to close patient account turnover of any billing dept. in the Bay area.
  • Processed payments made by Medi-Cal, Blue Cross, Blue Shield, Workers Comp, Cigna, and others.
  • Interviewed job applicants regarding their candidacy for employment in the Cash Department
  • Training new employees to use and navigate Epic, IDX, and MS4 medical record software to post payments and solve patient/insurance payment issues.
  • Contacting patients for the purpose of processing co-pays/deducts and gathering payment information.
  • Mastering the newly implemented medical software "Epic" and the older IDX/MS4 software using it to solve insurance and patient discrepancies involving bill payments.
  • Managing hundreds of thousands of dollars in incoming electronic medical payments every month.
Candidate Info
3
years in
workforce
10
months
at this job
BA
Psychology
10

Patient Services Representative

Greeted patients at lobby, answered practice phones, and collected patient co-pays.

  • Verified and updated patient demographic information and insurance information.
  • Scheduled and rescheduled appointments in person and via phone.
  • Scheduled appointments and referrals from other medical offices.
  • Monitored work queues to ensure information was complete in EPIC HIS system.
Candidate Info
16
years in
workforce
3
years
at this job

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