Patient Service Representative Resume Samples

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Patient Service Representatives provide assistance to patients throughout all phases of medical treatment. Typical functions mentioned in a Patient Service Representative example resume are assessing patient needs, listening to patient concerns, explaining medical procedures, recommending community resources, and making sure patients get personalized treatment. Employers select resumes highlighting assets such as bedside manners, a caring personality, knowledge of medical terminology, networking, computer literacy, and emotional stability. Education requirements include an Associate or Bachelor’s Degree and training in medical terminology, anatomy, medical records, and health insurance.

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1

Patient Service Representative

Manage scheduling and patient flow adhering to corporate protocol while upholding a positive, professional, and courteous manner

  • Maximized schedules, resulting in increased performance metrics within the practice in 2013 and 2014
  • Adapted easily to increased responsibility including managing and monitoring patient accounts, such as billing and statement issues
  • Managed account and patient records according to HIPAA confidentiality standards
  • Worked closely with insurance companies, identifying, verifying, and applying insurance coverage for patients
  • Provided superior patient satisfaction, resulting in gold star award at clinic for excellent patient service in 2013 and 2014
Candidate Info
10
years in
workforce
3
years
at this job
BA
Human Resource Management
2

Patient Service Representative

Responsible for providing high quality customer service to all visitors arriving at the clinic. Efficiently manages patient flow, including patient registration, coordinating with clinical staff, answering patient questions and/or referring patients to other AMDPI services or departments.

  • Identified, referenced and applied insurance coverage and billing
  • Answered phones using proper telephone etiquette
  • Performed all necessary paperwork(i.e. patient charts, referrals, welcome packets and treatment plans)
  • Present financial policies and arrangements accurately to patients
Candidate Info
10
years in
workforce
1
year
at this job
BS
Early Childhood Education
3

Pediatric Patient Service Representative

  • Supplied all stakeholders with necessary paperwork and communication
  • Checked-in all guests and prepared all paperwork required for the visit
  • Streamlined efficiency of the check-in and check-out process
  • Created Patient Service Representative Training Manual for hospital and clinics
  • Improved patient 1:1 ratio by integrating and launching new technology
  • Served on the Waiting Room Board to improve patient satisfaction
Candidate Info
5
years in
workforce
10
months
at this job
BA
Health Science
4

Patient Service Representative

Handled inbound and places outbound phone calls from / to Veterans, providers, VA and other customers to obtain and communicate appointment information.

  • Reviewed and entered complex authorizations and referrals from VA and providers.
  • Processed healthcare authorizations received from the VA or directly from the Veteran. Ensured accurate data entry and completion of authorization data, documented all contact interactions in the CRM application.
  • Further, ensured accurate data entry and completion of authorization from referral/authorization forms, medical documentation Contacts providers to obtain missing medical documentation to assure compliance with timelines.
  • Reviews complex authorizations and referrals from VA and providers.
Candidate Info
10
years in
workforce
3
months
at this job
AS
Medical Assistant
Medical Billing And Coding
5

Patient Service Representative

  • Greeted and checked in patients in a friendly manner
  • Collected co-payments and verified insurance coverage
  • Prepared new patient charts carefully and accurately
  • Scheduled and confirmed patient appointments
  • Responded to patient billing directed to suitable departments
  • Collected and posted payments and recorded receipts
Candidate Info
2
years in
workforce
2
years
at this job
C
Medical Billing And Coding
6

Patient Service Representative

  • Created special forms and wrote training materials for PSR's
  • Participated on Check-in Committee, wrote 2 new S.O.P. that have been implemented.
  • Complete registration process for new patients including verification of insurance coverage.
  • Check patients in for appointment with providers, collect co-pays and direct patients to the correct waiting area.
  • Create, schedule and complete check in process for the walk-in-clinic.
  • Provide outstanding customer service using the H.E.A.R.T.model.
  • Handle phone coverage which includes: scheduling, messages and refills.
Candidate Info
14
years in
workforce
2
years
at this job
C
Organizational Development
C
Business Software
BA
Education
7

Patient Service Representative

  • Served in a lead position to other peers which involved coaching and feedback
  • Volunteered to lead and organize a yearly charity event for three years
  • Provide excellent service and foster patient satisfaction in a fast-paced dental clinic
  • Responsible for working dental claim reports, including unpaid and unfiled claims
  • Maintaining provider schedules to meet production goals
  • Training and coaching other patient services representatives
  • Effectively communicating treatment plan details to patients
Candidate Info
13
years in
workforce
6
years
at this job
AAS
Associate of Applied Science
8

Patient Service Representative ∙ Wooster, OH

  • Checked in and checked out patients' for appointments
  • Collected copayments
  • Answered phone calls and patient questions
  • Efficiently used Epic (Electronic Medical Record software) to assist physicians in various scheduling aspects including scheduling needed bone marrow biopsies, testing in numerous Radiology modalities, cardiac testing, and minor surgical procedures
  • Scheduled chemotherapy treatments, infusions and injections on a daily basis following specific guidelines/regimen protocols
  • Maintained up to date CPR/AED certifications according to Red Cross guidelines
Candidate Info
10
years in
workforce
3
years
at this job
HS
Multiple Extra-curricular Activities
HS
Medical Office Procedures
C
Pre-health Information Management Curriculum
9

Patient Service Representative

  • Provide high level of customer service to all visitors, patients and staff.
  • Scan, index and enter patient medical records into EMR using Centricity, IDX and Meditech following strict HIPPA guidelines.
  • Schedule/follow up on appointments for patients.
  • Verify insurance elegibility for patients.
  • Answer questions for patients, physicians and medical staff regarding medical records via telephone and in person in a polite, detailed manner following HIPPA regulations.
  • Perform EKG's on patients.
  • Provide front desk coverage to greet/schedule patients and answer multi-line telephone in busy Cardiology medical office.
Candidate Info
13
years in
workforce
2
years
at this job
10

Patient Service Representative

  • Welcoming patients, assisting them with paperwork, and answering questions about insurance, appointments and medical services.
  • Providing information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations.
  • Accurately entering/updating patient information in the eClinicalWorks system.
  • Verifying insurance eligibility, financial status and assigning correct copay amount.
  • Managing cash, checks and credit card payments.
  • Processing mail received from patients, attorneys, hospitals etc. and updating the accounts with detailed notes regarding the mail received.
  • Setting up follow up specialist appointments for patients with multiple doctor offices.
Candidate Info
11
years in
workforce
6
months
at this job
AS
Liberal Arts

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