Patient Representative Resume Samples

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Patient Representatives, or Patient Service Representatives, help patients to obtain services and understand their policies. They also guide them in making the best health care decisions for them. Skills highlighted on sample resumes of Patient Representatives include following up on prescription and authorization logs, verifying insurance benefits, and scheduling and greeting patients. A high school diploma or its equivalent is the common educational background listed on the resumes of Patient Representatives, though some employers may require a certificate or associate's degree.

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1

Patient Representative

Served as Office Manager for approximately 1 year in their part time satellite office.

  • Scheduler/Receptionist for 30 physicians and 5 nurse practitioners. Implemented scheduling procedures for the Ultrasound department, which resulted in a 40% increase in patient volume seen, without increasing staff.
  • Championed change and improved company standards while serving on the LWHA standards committee.
  • Completed company sponsored "Lean Healthcare workshop for implementing Lean Principles in Healthcare.
  • Instrumental in implementing scheduling procedures for the Ultrasound Department, which resulted in a 40% increase in patient volume seen, without increasing staff.
Candidate Info
2
years in
workforce
2
years
at this job
AS
Accounting
BA
Bachelor of Arts
2

Patient Representative

Investigated and resolved patient complaints throughout the entire hospital, inpatient, ambulatory and emergency department.

  • Interpreted hospital policies and procedures to patients, families and visitors.
  • Communicated and demonstrated to the patient and family, staff and the community, the concerns and responsiveness of the institution in meeting the health needs of the individual.
  • Analyzed and evaluated data to determine appropriate action and referred to appropriate department and/or agency for resolution.
  • Consulted with appropriate staff as part of resolution process to ensure corrective measures are taken to resolve complaint for timely and effective response.
  • Recommended improvements, corrective actions concerning administration of services to avoid recurring patient complaints.
  • Maintained liaison with hospital staff, external authorities and agencies to facilitate resolution of patient problems.
Candidate Info
10
years in
workforce
3
years
at this job
BS
Hotel Management And Hospitality
MS
Health Services Administration
3

Patient Representative

Administered all incoming calls, ensuring phone calls were re-directed accordingly, and greeted guests in a professional, friendly hospitable manner.

  • Scheduled patient appointments and made reminder calls.
  • Answered patient calls, directed to appropriate staffs and take messages.
  • Collected patient information and maintained patient database.
  • Maintained the facility clean, safe and organized.
  • Responded to patient concerns and inquiries in a timely and accurate manner
  • Maintained patient and family confidence by keeping complaint information confidential.
Candidate Info
4
years in
workforce
7
months
at this job
HS
High School Diploma
4

Patient Representative

Maintained clean and orderly lobby, coffee, upheld positive patient interaction

  • Delivered exceptional front/checkout service, provided a positive and caring atmosphere
  • Followed all HIPAA standards and guidelines, faxed documents, filed patient charts
  • Ensured proper balances of patient deposits, dealt with opening and closing procedures
  • Verified insurance appropriately, confirmed proper authorization obtained for all occupational patients. Scanned patients records and pertinent information
  • Assisted in triaging patients accordingly with nurses and doctors, sustained productive healthcare to urgent patients.
Candidate Info
3
years in
workforce
3
months
at this job
C
Medical Front Administration
AS
Associate of Science
5

Patient Representative

Scheduled, coordinated and registered an average of 75 patients a day in a busy clinic setting

  • Utilized medical insurance websites to verify and register patients
  • Worked quickly and effectively with team members during emergency situations
  • Devised and organized new filing system to be shared with 10 receptionists at front desk
  • Continually looked improved workflows then met with team members to utilize new processes
Candidate Info
8
years in
workforce
3
years
at this job
6

Patient Representative

Collected insurance payments and reconciling delinquent accounts

  • Scheduled new and established patient appointments
  • Prepared various reports and performed multiple duties in the medical records department
  • Operated switchboard and direct calls to proper recipients
  • Ensured patient information is correct upon check-in and check-out
  • Provided front desk reception to patients
Candidate Info
14
years in
workforce
7
years
at this job
BS
Allied Health Science
MA
Public Health
7

Patient Representative

Interacted with insurance representatives to verify medical benefits and obtain authorizations for treatment.

  • Navigated an electronic medical records system to track patient encounters for up to fifteen clinicians.
  • Demonstrated professionalism, patience, and a courteous demeanor when interacting with patients.
  • Elected by co-workers as the Employee of the Quarter for the summer quarter of 2014 and the spring quarter of 2013.
Candidate Info
12
years in
workforce
2
years
at this job
BS
Kinesiology And Nutrition
8

Patient Representative

Scheduled appointments for residents. Answered phones and questions from visitors.

  • Implemented rules and regulations. Met and greeted visitors.
  • Maintained files/ medical records and ensured all document were neatly organized
  • Worked with departments to resolve resident problems and educated stuff on conflict resolution
  • Made sure all the needs of residents were met and evaluate resident satisfaction
Candidate Info
6
years in
workforce
5
years
at this job
BA
Psychology
9

Patient Representative

Responsible for registration of patients, including patient interviews, insurance verification, explanation of hospital policies regarding visitation, payment for charges, and services available. Responsible for handling customer complaints, communication, service problems, and communicates company/organizational policies clearly and efficiently. Remains within all rules and regulations established by HIPPA requirements; ultimately ensuring patient confidentiality. Prepares pre-admission forms and charts, assisting in registration processes, ensuring timely notification of third party payers. Reviews financial data and verifies all insurance benefits assigned to the hospital to determine if the insurance coverage meets the standards of admission as stated within hospital policy.

  • Submitted ideas and recommendations for process improvements, leading to four fundamental changes.
  • Cultivated working relationships with various departments to improve overall organization efficiency.
  • Completed admissions paperwork for over 10,000 patients with an error rate of less than 2%.
  • Conducted insurance verifications for over 7,000 customers, prior to receipt of service.
  • Ensured compliance with all rules/regulations as governed by HIPPA laws.
  • Consistently maintained a positive and professional attitude at all times.
  • Selected to participate in selection process for potential new hires.
  • Assisted in new hire training evolutions for over 30 employees.
  • Aided in the flawless transition to electronic medical records.
Candidate Info
9
years in
workforce
6
years
at this job
HS
High School Diploma
C
Certificate
AS
Arts
10

Patient Representative

Check in patients for their scheduled appointments, recording and updating data specified, such demographics, insurance coverage and collecting co pays and deductibles

  • Schedule appointments for high tech imaging examinations, according to the referred physicians order.
  • Compiled, verified, typed and scanned electronically medical records.
  • Prepared folders and maintained records of newly and pre existing patients for their appointments.
  • Served as floater for scheduling, operator/ call center and patient checking in.
  • Served as the interpreter for MD's and PA's.
Candidate Info
9
years in
workforce
1
year
at this job

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