Patient Care Representative Resume Samples

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Patient Care Representatives collect patient information with the purpose of improving care services. Daily activities a Patient Care Representative performs include contacting patients via telephone after an appointment, obtaining medical history, doing data entry work, answering to patient inquiries, and developing interdisciplinary care plans. Successful resume samples in the field mention skills like patient services, health promotion, telephone etiquette, customer service, active listening, computer competences, and conflict resolution. Eligible resumes make display of an Associate’s Degree in healthcare administration or a similar field.

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1

Patient Care Representative / Home Health Sales Representative

Responsible for growing business in the community and the hospitals. Educating physician offices about Baptist Home Health Service and selling the company's services to each physician office and hospitals in the area. Peer Mentor Manger responsible for training new Patient Care Representatives.

  • Consistently met and exceeded monthly quotas and goals
  • Developed territory and grew business in physicians offices by 50%
  • Continuing to grow territory while also being a mentor manager to representatives that have recently been hired.
Candidate Info
27
years in
workforce
6
years
at this job
BS
Marketing / Business Administration
2

Patient Care Representative

  • Organized and coordinating patients intake and other appointments
  • Obtained increase of credit card authorizations being opt in for billing purposes by 60%.
  • Collected a total amount of patient balances bi weekly of $700-$1000; Second in highest at site for collecting patient balances
  • Verifying patient eligibility and requesting authorizations for radiology appointments
  • Accurately entering and updating patient information; Directing calls to appropriate associate
  • Successfully increased patients using Kiosk registration to 65%; Top leading sites for increase
  • Patient care and service recovery which resulted in exceeding targeted NPS Score of 70% to a target of 80%
  • Registering and discharging patients on a timely manner
  • Verifying patient eligibility and addressing any patient questions about insurance
Candidate Info
7
years in
workforce
2
years
at this job
Business Management
3

Hr/hha/patient Care Representative

  • Supports and provided administrative support to Managers and Staff.
  • Coordinated interview processing for new hires and help with onboarding into the company.
  • Managed and updated patient files with medical records and health related issues.
  • Managed and maintained a healthy and safe environment for patient at all times.
Candidate Info
28
years in
workforce
2
years
at this job
HS
High School Diploma
C
Typing & Shorthand
C
Wordperfect
4

Patient Care Representative

  • Build relationships with healthcare and non-healthcare referral sources providing knowledge on services offered.
  • Provide status updates on current patients with their clinicians in order to assist in best patient care.
  • Sponsor numerous community events with the general public or healthcare community providing information on all the nursing and rehabilitation services offered and what qualifications are needed in order for one to receive home health care.
  • Assist in the delivery and retrieval of physician paperwork and patient orders.
  • Coordinate in-service luncheons with physicians, case managers, social workers, nurses and their staffs to provide information on new patient programs, current patient updates and discuss past patient statuses.
Candidate Info
16
years in
workforce
2
years
at this job
BBA
Business Administration
5

Patient Care Representative

Care Transitions Coordinator

  • Responsible for executing sales strategy to increase company market share through account development and educating the medical community on services provided by the company while operating within set budget.
  • Successfully executes a weekly, monthly and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.
  • Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of the LHC Group. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections and closing.
  • Works closely with the DON/Branch Manager to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients.
  • Responsible for all sales administration duties including, but limited to, CRM compliance, expense reports, payroll time sheets, medical director time sheets, strategic territory planner, PTO requests, paperwork and email correspondence.
  • Responsible for being a good steward of the company's financial resources by projecting a return on monies spent and managing to a marketing expense budget of 3.5%
Candidate Info
37
years in
workforce
6
years
at this job
BA
Education
6

Patient Care Representative

Work in collaboration with technologist to ensure proper patient flow

  • Greet and check patients into appointments
  • Schedule appointments and screen patients prior to scanning
  • Provide and respect confidentiality of all patients
  • Verify and update patient information and insurance in proper systems
  • Remain current on all policy changes and procedures that impact daily work functions
Candidate Info
12
years in
workforce
2
years
at this job
Cis
7

Patient Care Representative, Team Lead

  • Supervise the management and execution of all patient care interaction ensuring the efficient processing of patients and smooth patient flow
  • Creation of systems and management of implementation resulting in patient satisfaction and management support
  • Assist in handling complex patient problems helping diffuse patient complaints before requesting management assistance
  • Provide training on registration process and ensure compliance with regulations and clinic standards of quality for patient care to all PCR's in the office and new PCR's entering the region
  • Planning PCR schedules and breaks on a weekly basis
Candidate Info
4
years in
workforce
2
years
at this job
HS
Medical Insurance Billing And Coding
8

Patient Care Representative

Greet patients and visitors

  • Verify and update demographic information as well as patient forms for established patients
  • Explain all paperwork for new patients
  • Collect co-pays and outstanding balances
  • Handle petty cash and deposits at the end of every business day
Candidate Info
4
years in
workforce
6
months
at this job
BS
Public Health
9

Patient Care Representative

  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Register and discharge patients.
  • Arrange hospital admissions for patients.
  • Refer patients to appropriate health care services or resources.
  • Answer telephone and direct calls to appropriate staff.
Candidate Info
5
years in
workforce
11
months
at this job
AAS
Associate of Applied Science
BBA
Health Services Management
10

Patient Care Representative

  • Registers all patients, in clinic setting, and via telephone.
  • Answers the telephone directing calls to appropriate areas or takes messages and relays them to the appropriate staff member as necessary.
  • Maintains provider appointment scheduling system including any cancellations and rescheduling that should occur, as directed by team leader, office manager or clinic administrator.
  • Ensures all superbills include patient's name, date of birth, social security number, Public Aide numbers as well as policy and group numbers for commercial insurance and copies insurance card (front and back) & photo i.d.
  • Verifies patient demographic information and insurance billing method at each visit. Identifies patients out-of-network and uninsured, referring appropriate patients to the financial counselor.
Candidate Info
2
years in
workforce
1
year
at this job
AS
Medical Administration

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