Patient Advocate Resume Samples

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Patient Advocates work with patients to help them with issues pertaining to healthcare, from insurance to costs for procedures. Responsibilities highlighted on example resumes in this field include providing medication administration via gastric tubes, nebulizers, oral, intradermal, subcutaneous, intramuscular, and intravenous; and providing therapeutic communications and patient education. Since this is a rather new job, few degree or accreditation programs exist as of yet that are tailored for the role, but because of the highly technical and medical nature of the job, those who can show a nursing or similar healthcare background on their resumes may be preferred candidates.

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11

Patient Advocate

  • Interact with patients on a regular basis, to ensure patient satisfaction.
  • Facilitate communication between patients and doctors offices, combining patience and determination to troubleshoot patient issues.
  • Maintain organization while updating a high volume of patient records, including experience in EMR.
  • Develop a daily agenda to prioritize tasks, ensuring every patient has their needs met in a timely manner.
Candidate Info
2
years in
workforce
9
months
at this job
HS
High School Diploma
12

Patient Advocate

  • Screened patients to see if they might qualify for Medicaid, Social Security disability, and Marketplace programs
  • Submitted applications, completed the initial interview and obtained requested verifications
  • If denied, prepared hearing packets and attended appeal hearings
Candidate Info
24
years in
workforce
4
years
at this job
BS
Elementary Education
13

Patient Advocate

  • Responded to incoming customer calls to provide information and assistance related to claims and benefits.
  • Maintains productivity standards as measured by monthly productivity reports and average monthly accounts per day.
  • Assists patients with difficult billing issues and researches patient's accounts problems to ensure timely resolution.
  • Actively participates in quality improvement team meetings.
  • Receive payments and maintain worksheet payment records.
Candidate Info
11
years in
workforce
6
months
at this job
14

Patient Advocate/executive Assistant

  • Oversee daily office operations of 50+ employees
  • Event planning, including associated travel and international arrangements
  • Supervised social media marketing strategies
  • Closely collaborated with management team to make necessary improvements
  • Served as liaison between the finance, IT, and marketing departments
  • Continuously review customer feedback
  • Managed executive calendar and coordinated weekly project meetings
  • Continually maintained and improved the company's reputation & positive image in the markets served
  • Experienced with Eclinical Works software
Candidate Info
11
years in
workforce
6
years
at this job
15

Patient Advocate

  • Advocate for the employees, patients, families and visitors to assure satisfaction, safety and minimize possible financial losses.
  • Guide employees and patients through the hospital process to assure satisfaction and create a great experience.
  • Daily patient rounding
  • Assist patients with concerns and issues by communicating with appropriate team members, resolving concerns and discussing trends with management
  • Attend monthly In-patient Satisfaction and Employee Satisfaction Meetings
  • Create new processes as needed
  • File grievances as needed
  • Recovery service as needed
  • Create and send out employee newsletter bi-weekly
  • Present service excellence PowerPoint presentation in monthly orientation, engaging and motivating employees.
Candidate Info
14
years in
workforce
4
years
at this job
Some College
16

Patient Advocate Officer

  • Oversee all operations and functions of commander's Customer Relations Program and serves as commander's advisor on customer satisfaction.
  • Provide guidance regarding patient advocate and customer service program. Perform performance reviews. Serve as final escalation point before issues are forwarded to Deputy Inspector General.
  • Monitor daily military treatment facility's compliance with Air Force and clinic policies and procedures.
  • Plan, organize, direct and coordinate all resources to monitoring and analysis of medical group key processes relevant to customer relations, serving as focal point.
  • Review dissatisfaction trended in customer comments, internal and external surveys.
  • Collect and analyze data and information through available resources to evaluate for improvements in patient access.
  • Gather, direct, and report data used in responses to congressional inquiries, wing commander action lines, and inspector general inquiries.
  • Determine customer needs and desires through use of written and verbal customer survey results.
  • Proficient in the operation of all computers systems
Candidate Info
63
years in
workforce
13
years
at this job
AS
Applied Science
BA
Healthcare Management
17

Patient Advocate

Incoming calls to fill medications

  • Pricing of medication and taking payments
  • Set up Internet options for online order
  • Handle medical insurance claims pricing medications
Candidate Info
8
years in
workforce
2
years
at this job
BA
Business
Medical
18

Patient Advocate Officer

  • Oversee all operations and functions of commander's Customer Relations Program and serves as commander's advisor on customer satisfaction.
  • Provide guidance regarding patient advocate and customer service program. Perform performance reviews. Serve as final escalation point before issues are forwarded to Deputy Inspector General.
  • Monitor daily military treatment facility's compliance with Air Force and clinic policies and procedures.
  • Plan, organize, direct and coordinate all resources to monitoring and analysis of medical group key processes relevant to customer relations, serving as focal point.
  • Review dissatisfaction trended in customer comments, internal and external surveys.
  • Collect and analyze data and information through available resources to evaluate for improvements in patient access.
  • Gather, direct, and report data used in responses to congressional inquiries, wing commander action lines, and inspector general inquiries.
  • Determine customer needs and desires through use of written and verbal customer survey results.
  • Recommends process improvement initiatives and participates in Quality Improvement Program
  • Proficient in the operation of all computers systems
Candidate Info
63
years in
workforce
11
years
at this job
AS
Applied Science
BA
Psychology
19

Patient Advocate / Front Desk

Greeting patients

  • Check In / Check Out
  • Posting
  • Scheduling appointments
  • Filing
  • Answering multi line phone system
  • Balancing and maintaining cash drawer
  • Verifying insurance coverage
  • Scanning Insurance cards and Photo ID
  • Determination of income for Sliding Fee Scale
Candidate Info
4
years in
workforce
4
years
at this job
AS
Healthcare Reimbursement
20

Patient Advocate and Various Clerical Duties

  • Supporter and motivator of patients and their newborn(s)
  • Unit secretary duties
  • Updated educational opportunities
  • Flexible with scheduling and assignments
  • Assisted with newborn car seat installation and positioning of baby- meeting patient's needs
  • Assisted with breastfeeding
  • Newborn nursery care
  • Postpartum care and support with c-section and vaginal deliveries
  • Computer charting
Candidate Info
20
years in
workforce
5
years
at this job
Nursing / Human Services

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