Operations Officer Resume Samples

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Operations Officers coordinate daily operations in a company and make sure everything runs smoothly. Their areas of responsibility may include budgeting, customer service, office administration, scheduling staff shifts, employee appraisal, maintenance, and supply chain management. Those who are interested in pursuing an Operations Officer career should be able to demonstrate the following skills in their resumes: leadership, budgeting, problem solving orientation, being able to work under pressure, time management, computer competences, and teamwork. Eligible example resumes in the field mention a Bachelor’s Degree in business management or a similar area.

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1

Captain, Cyberspace Operations Officer, Defense Intelligence Agency

Served as the Officer in Charge of the [company name] maintenance activities at the Defense Intelligence Analysis Center ([company name]C) Technical Control Facility (TCF), Pentagon TCF, and Clarendon facility supporting all services, combatant commands, and the Intelligence Community. Maintained network reliability for three multi-level networks (JWICS, SIPRNet, and NIPRNet) valued at $60 million for over 450 circuits and 20 remote sites. Managed multi-security domain networks for 15,000 users; oversees installation, analytical, and management services. Analyzed processes and problems relative to the design and selection of systems pertaining to [company name]'s network. Provided oversight of office system administration and determines feasibility of utilizing new operations and maintenance techniques and resources. Served as a representative in working groups and leads ad hoc teams to plan and develop strategies.

  • First choice to lead a team of 34 joint service members, civilians, and contractors across three work sites
  • Spearheaded maintenance operations for [company name]'s infrastructure. Maintained 99.9% uptime rate on all networks.
  • Coordinated multi network set-up at new facility with an estimated $4.1 million of communications/info equipment installed
  • Managed essential Nexus upgrade on two networks, which replaced old equipment with $30 million of new systems
  • Directed Cisco IOS firmware upgrade for 26 switches which provided new features to the software and allow for improved functionality
  • Managed COMSEC account worth $3.6 million, which ensured 402 equipment items were rekeyed on time without any service interruptions
Candidate Info
6
years in
workforce
3
years
at this job
BS
Aerospace Engineering
2

Operations Officer

Operations and Training with an authorized strength of 100 personnel and over $10 (M) in equipment and supplies. Ensured the company provided logistical, maintenance, individual and collective training support for over 1000 personnel in order to enable them to provide training assistance, support and evaluation to Reserve Component.

  • Successfully planned and resourced personnel and logistics for three major multi-component exercises as well as smaller training events throughout the year. Resulting in over 600 personnel being trained in their respective war time missions.
  • Throughout the 2015-2016 training season, maintained a 90% or higher operational rate on all equipment and 85% rate on all personnel readiness for 100 authorized personnel.
  • Revamped the unit's training operations procedures which increased the training percentages from 75% to 87% within the first year.
  • Developed a yearly training cycle and challenged key leadership to incorporate individual and collective training opportunities with their respective sections.
  • Decreased the unit's late evaluation turn in from 12 late reports to zero, within one year.
  • Established and maintained a positive and effective communication between the unit's staff and the higher headquarters' staff, reducing confusion and late taskings by 75%.
  • Worked with external agencies in effort to fill personnel vacancies. Filling six positions within the first year.
  • Managed and conducted Equal Opportunity training program. Obtaining a 90% trained rate in the unit for over 100 personnel.
Candidate Info
32
years in
workforce
2
years
at this job
C
Human Resource Management
C
Project Management Fundamental
BS
Criminal Justice
3

Chief Operations Officer - Partner

Standardized business processes with a focus on client experience and operational efficiencies identifying new sources of revenue generation

  • Provided clients a virtual chief information officer service developing and enhancing their strategic technology plan and business continuity plan
  • Managed service desk operations for over 70 clients taking 19,000 service calls annually with a 98% client satisfaction rating
  • Recommended and implemented a new managed print service line of business
Candidate Info
19
years in
workforce
2
years
at this job
AAS
Electronic Engineering
BBA
Accounting
MBA
Master of Business Administration
4

Corporate Operations Officer

Established the "teach, show, do" method within the organization through successful "buy-in" of the 800 employees into the organization's mission statement and goals increasing overall productivity by 20 percent. Received the Army Achievement Medal.

  • Created a $20 million budget for the military headquarters and successfully executed the movement of 800 personnel over 500 miles to build relationships with 12 foreign government organizations.
  • Authorized work travel arrangements spanning across the United States, Europe, and the Middle East for the organization's 800 personnel with a $30 million annual budget.
  • Organized and led 12 pre-planned emergency response drills for over 800 personnel, decreasing response time by 25 percent.
Candidate Info
13
years in
workforce
4
years
at this job
BA
Administration Of Justice
MA
Health Care Administration
5

Chief Operations Officer

  • Promoted to COO to kick start aggressive growth through international business development.
  • Successfully created and lead new management team, which delivered a 180%ROI in 2 years.
  • Discovered international market opportunity in ability of private ownership of specialized
  • Conducted in-depth analysis of investment market in the region, facilitated several meetings with local authorities prior to taking ownership of the sole niche supplier in two cities with 60,000 customers.
Candidate Info
12
years in
workforce
2
years
at this job
BA
Bachelor And Master Of Science
6

Operations Officer

  • Implemented a new process that streamlined daily procedures and reduced average processing time by 2 hours for 95% of customers - saving up to 278 man hours annually
  • Superbly led over 35 personnel to exceed standards while accomplishing our organization's mission and objective - regularly interfacing with 6 Department of Defense Services to process over 20K new recruits yearly
  • Established a tracking mechanism and process that improved information flow and transparency for our customers pending medical reviews which decreased daily inquires by 75% and reduced man hours spent researching a status by 5-10 hours weekly
  • Updated and published standard operating procedures (SOP) using stakeholder, customer and employee input and feedback which resulted in clear and useful guidance to all users
  • Coordinated visits and provided briefs to VIPs and Dignitaries improving higher level knowledge of our operational activities and resource needs
  • Served as an active volunteer within the organization and in the local community
Candidate Info
BS
Management
MA
Human Resources Management
7

Assistant Operations Officer

Assists in planning and execution for an 800-man Light Infantry Battalion capable of deploying worldwide within 36 hours to conduct combat operations. Coordinates the production of written products in support of battalion training events and the military decision making process.

  • Selected out of 8 other peers to act as the Operations Officer in Charge of the Battalion Ready Force; working two pay grade levels above.
  • Presented insight to congressmen on the possible impacts the new DOD retirement system will have on soldiers and retention.
  • Analyzed and planned a long range training calendar based on Brigade level mission essential tasks and wrote orders on a weekly basis.
Candidate Info
7
years in
workforce
9
months
at this job
BS
Homeland Security And Justice
8

Chief Operations Officer

  • Worked directly with the company CEO to review projected revenues and adjust staffing requirements to meet cash flow demands.
  • Refined project estimating procedures which resulted in the recapturing of lost revenues and contributed to a 25% increase in Gross Profit Margin.
  • Acted as client advocate to ensure client's vision was accurately articulated and implemented.
  • Helped architect revolutionary Web development platform that reduced site development cycle by 70% and doubled Gross Profit Margins.
  • Managed all aspects of web site development, delivery, security, email, online and offline marketing and hosting
  • Acquired assets of Webtank in 2001 with former Webtank CEO and co-founded Bizzuka.
Candidate Info
16
years in
workforce
1
year
at this job
Computer Science
9

President/chief Operations Officer

Led entire business operations, including developing new insurance programs, acquiring new partners, and coordinating with partners to increase sales and enhance efficiencies. In addition, executed directives, managed Underwriting, Customer Service, Accounting, Information Technology, Policy Services, Human Resources, Sales and Insurance Analysis. Additionally, evaluated and authorized all performance reviews, pay changes, employee disciplinary actions; architected incentive programs, and approved independent producer appointments and terminations.

  • Increased profits from $3.9M to $12.8M
  • Raised premium writings from $37.8M to $148.1M.
  • Grew active producer participation from 800 to 1,200; and total producer count from 1,600 to 2,000.
  • Drove increased profits and sales through current insurance program evaluation, and initiated change recommendations.
  • Obtained insurance coverage for all business aspects, including errors and omissions (E&O), workers' compensation, fiduciary bond, directors and officers (D&O) and cyber liability.
  • Streamlined business processes by promoting automated operation that reduced staff numbers.
  • Instituted private-label rating program to increase sales by independent producers.
  • Responsible for implementation of new policy management system and migrating entire book of business from old legacy system.
Candidate Info
27
years in
workforce
6
years
at this job
AS
Personal Insurance
AS
Associate of Science
10

Chief Operations Officer

Managed and led a team responsible for the day to day operations of a unit consisting of over 800 personnel in a deployed environment:

  • Processed over 500 incident reports and situation reports; produced over 300 brigade operations orders (policies, procedures and tasks) and over 150 update briefs
  • Organized a vessel summit between the Brigade and the Expeditionary Sustainment Command with a focus on establishing Standard Operating Procedures for vessel operations
  • Consistently sought after for operations updates and key decisions by Senior Staff
  • Supervised 20 personnel in a Sustainment Operations Center responsible for logistical operations
  • Conducted synchronization meetings and briefings for senior staff and subordinate units
Candidate Info
7
years in
workforce
2
years
at this job
BA
Management

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