Operations Consultant Resume Samples

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Operations Consultants are analysts helping organizations optimize their management and improve the efficiency of their operations. Common duties listed on an Operations Consultant example resume include assessing company performance, identifying areas needing improvement, making suggestions on how to reduce costs, and prospecting potential clients. Typical resume samples for the job highlight qualifications such as business management expertise, analytical thinking, strategic planning, communication and interpersonal skills, and problem solving orientation. Education requirements include at least a Bachelor's Degree in business administration or a similar field.

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1

Operations Consultant / Asset Leader, Stock Prep / Waste Water Utilities

Managed 2 support components of commodity paper facility employing 44 support personnel. Supervised safety compliance, conducted four step problem solving, and implementing projects improving performance, quality, and production processes.

  • Created and administered $550K asset component budget conducting repairs, replacements, and routine maintenance, ensuring full production functionality with limited to no machine downtime.
  • Introduced Lean energy concepts, changing mindset and culture implementing energy saving opportunities reducing energy costs by over 3%.
  • Implemented weekly standard operating procedure reviews, identifying safety shortfalls and implementing procedure best practices, reducing accidents to zero.
Candidate Info
20
years in
workforce
1
year
at this job
BA
International Studies And Spanish
2

Operations Consultant

Responsible for franchise operations and outcomes of an assigned body of franchise partners. Assisted in effectively managing the key business components of sales and financial management.

  • Conducted training to develop franchise employees in sales, sales management, credit, collections, and finance, accounting and reporting operations.
  • Identified, analyzed and recommended effective strategies to resolve concerns encountered by franchise
  • Effectively communicated operating standards and best practices to franchisees to assist the franchise to maximize profits and limit exposure.
  • Performed cash flow management for franchise locations along with maintaining and analyzing static
  • Position required 50% travel to franchise locations working in retail environment working side by side with franchise owners and employees.
Candidate Info
21
years in
workforce
14
years
at this job
BS
Business Administration
3

Operations Consultant III, Training

Responsible for delivering regional training classes for the training and development of licensee employees and restaurant management to impact business results. Collaborated with Owner Operators on training and development needs encompassing all levels of their organization. Responsible for event planning for regional business meetings twice per year for a period of five years, including all facets of project management. Managed and supervised the growth and development of consultants in the training department.

  • Trained over 10,000 managers for 700 restaurants in ten states in the Great Southern Region
  • Created custom training programs, and delivered workshops and classes for all levels within the organization
  • Led cross-functional teams to deliver regional business meetings twice per year
  • Planned meetings, workshops, seminars, and celebrations for audiences up to 500
  • Trained, coached, developed, and mentored ten consultants during tenure in the department
  • Supported the Field Service department to coach and mentor the development of four new Business
Candidate Info
71
years in
workforce
8
years
at this job
Management
4

Senior Sales & Operations Consultant

Provide sales and operational leadership, training, and coaching on a team of 8 in the district's flagship store - this location is the highest-volume and oldest in the district, having opened in 2007.

  • Consistently ranked 1st in the district (14 stores) for sales. Recognized as the first location to generate $1 million in sales every year while surpassing virtually every monthly sales target.
  • Provided key contributions that drove the store's annual volume from $1.2M in 2013 to $1.4M in 2014. Currently trending +13% over LY in 2015.
  • Consistently outperformed the district, region, and the country on key performance indicators such as average dollars-per-sale and average units-per-transaction (increased both each year).
  • Served as a role model to other consultants, consistently demonstrating exemplary service skills. Drove customer satisfaction scores to 90% and LOVE scores (a focus metric) to 69% (goal: 54%).
  • Currently serving as the acting beauty manager for this store - drive sales, coach all other consultants, prepare schedules, oversee training, attend conference calls, and submit reports to the district leader.
  • Participated in the planning and execution of a major remodeling project that expanded the cashwrap and fragrance/skincare areas, added additional walls, and introduced new product lines.
  • Awarded "Support Associate of the Month" in 2015 out of 100+ JCPenney associates storewide.
  • Rated as "exceeds expectations" and "meets expectations" on the annual performance evaluations.
Candidate Info
10
years in
workforce
2
years
at this job
BS
Fashion Merchandising
5

Financial Operations Consultant

Responsible for forecasting, budgeting and reporting on all of Nationwide's TV, digital, regional, direct marketing and analytic Marketing activities.

  • Manage the budgeting and forecasting process of [company name] Marketing spend for 63% of a 2014 budget of $498M
  • Increased budgeting and forecasting responsibilities from $13M in 2009 to $315M in 2014
  • Expanded Marketing reporting capabilities that is presented monthly to the CMO and Cabinet which transitioned from Finance related expense lines to detailed Marketing tactics
  • Implemented and coordinate quarterly funding approval process, creating a high level of transparency that highlights the tactical spend down to a detailed granular level
  • Led cross functional development of a web based forecasting tool that improved efficiency and resulted in a 33% reduction in headcount
  • Managed Annual Marketing spend within 99.2% - 99.9% of Plan from 2011 through 2013
  • Uncovered Direct Marketing ROI value and influenced $30M in spend to more efficient and effective use
Candidate Info
17
years in
workforce
7
years
at this job
BS
Financial Management
6

E-commerce Operations Consultant, Mobile and Wearable Technology

Manage analytics for a $54M business on Amazon.com using predictive modeling and data mining. Present weekly to Senior Leadership, drive key decisions and action plans around opportunities and risk to the financial plan. Build and translate reports for Sales team in Salesforce and Excel. Provide strategic thought leadership and influence client teams to implement marketing and product strategies based on customer, financial and data driven insights.

  • Drove $2.2M in incremental sales by identifying new opportunities through use of market research, customer insights, and web analytics.
  • Improved relationship with Amazon team by enhancing standards sales optimization, reporting metrics and business case presentation.
  • Recovered $350K in savings by closing gaps in direct sales over third party sales on Amazon.com.
  • Restructured order to ship process, reducing lead time by 71% after manufacturing moved to China through direct collaboration with IT and Logistics teams.
Candidate Info
9
years in
workforce
1
year
at this job
BA
Management Information Systems
MBA
Supply Chain Management
7

Mountain Region Operations Consultant

Managing and inspecting daily store operations procedures while partnering with district managers and store managers to assist with merchandising, inventory, security, facilities, cash handling procedures, and region specific goals.

  • Managed the Retail Systems Hotline for the region by training other consultants on systems and answering questions about issues and enhancements
  • Created audit tools that helped consultants with preparing their stores to pass compliance audits. The Mountain Region was the leader in compliance audits for 2006 with an overall score of 91%
  • Created a checklist for testing the retail systems for new store locations. Successfully opened 5 new locations in 2006
Candidate Info
4
years in
workforce
2
years
at this job
BS
Computer Engineering
8

Strategy and Operations Consultant

Assisted Global Talent Acquisition leaders and their teams in developing and executing, strategy, processes, best practices and tools related to the acquisition lifecycle which aligned to the business priorities of [company name]

  • Developed and recommended a new campus recruitment strategy which resulted in an improved candidate experience as well as a cost savings to the organization
  • Developed and implemented a new external recruitment process for Loss Prevention roles
  • Created branded templates for use by the Campus Recruitment team to distribute to new interns
Candidate Info
18
years in
workforce
8
months
at this job
AS
Marketing
BS
Business Administration
9

Senior Sales Operations Consultant

Scoped, designed and deployed outbound sales scripts for M&R Telesales organization which had a 16% success rate.

  • Managed, facilitated and communicated business need for scripting to Compliance and Legal to aid in review and approval. All scripts developed were approved by legal and compliance as well as CMS.
  • Managed Interactive Voice Response (IVR) testing and deployment including the creation of scripts. This initiative resulted in dramatic reduction in call abandonment rates.
  • Volunteered to test technology system enhancements; identified bugs in the system which ensured they were fixed making the deployment go smoothly.
Candidate Info
11
years in
workforce
1
year
at this job
BA
Elementary Education
10

Operations Consultant for Pacific Northwest Region

Created monthly schedules for 85-100 financial centers to ensure proper staffing

  • Partnered with centers as needed to ensure accuracy along with other key metrics
  • Mentored on boarding associates
  • Reviewed reporting and coached financial center leaders around key franchise/region metrics
  • Completed quality review of and editing to schedules as needed
  • Instrumental in rolling out new scheduling program to financial center leaders
  • Assisted the region in conducting knowledge checks with financial center leaders in order to mitigate audit risk.
  • Conducted training sessions with financial center leaders on the new scheduling tool and served as their field support for questions/escalations
Candidate Info
15
years in
workforce
6
years
at this job
AS
Associate of Science

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