Noc Engineer Resume Samples

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NOC Engineers, or Network Operation Center Engineers, ensure maximum possible service availability and performance of the network and provide support services for the engineering and technical teams. Skills relevant to this position and found on sample resumes include monitoring and supporting critical managed network elements using real-time alarming of network fault notification, interfacing with network vendors to fix circuit issues, and initiating, updating, tracking and closing trouble tickets. While no formal education is required for the role, employers prefer to see relevant experience on applicants' resumes.

For more information on what it takes to be a Noc Engineer, check out our complete NOC Engineer Job Description.

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1

NOC Engineer

Minimized down time by monitoring network health and power usage with SolarWinds and Geist. Supported and transitioned infrastructure services for clients and hundreds of servers in a data center environment. Provided assistance and level 1 network support for clients.

  • Created standard procedures to create consistency and improve support response time.
  • Supported VMware, VDI, Fusion
  • Assisted in disaster recovery planning, testing, implementation and documentation.
  • Ensured SLA's are achieved and client expectations are met (or exceeded)
  • Strong team management and supervisory skills including scheduling, priority setting of tickets.
  • Implemented security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices.
Candidate Info
9
years in
workforce
2
years
at this job
2

NOC Engineer

Diagnosed operational issues and recommended solutions for national IP network.

  • Managed control protocols for LAN / WAN infrastructure.
  • Ensured proper DNS, IP, Firewall, VPN, and server configuration for customer networks.
  • Performed T1/T3 testing and acceptance.
  • Reported technical challenges and proposed resolution strategies to senior management.
Candidate Info
4
years in
workforce
11
months
at this job
3

NOC Engineer

Performed batch operations for DBA and Unix teams. Executed SQL scripts, batch jobs, Web Server restarts, etc. Organized production deployments/patch updates and coordinate the efforts between Business Operations and the Support groups.

  • Served as liaison between various support groups during system outages, and worked with third party vendors or service providers to remediate outage issues.
  • Monitored weekly billing cycle runs for customer invoicing. Produced weekly outage reports using TeamTrack ticket information for analysis at weekly staff meetings.
  • Created scripts to test all device/phone functions to run on Mobile Complete software. Monitored functionality of in-house mobile applications and third party applications during peak usage hours. Provided statistics for test runs for review by Business Operations Department.
  • Documented all batch operations steps and procedures as they were automated by System Teams. Provided training presentations for new hires and contractors.
  • Served as fire safety warden.
Candidate Info
11
years in
workforce
1
year
at this job
HS
Technology Summary
Computer Science
Fire Science
4

NOC Engineer

Provided Tier3 network support, monitoring, and troubleshooting of company's global network to include LAN/WAN, satellite, microwave, and VoIP.

  • Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.
  • Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
  • Trained and mentored network operations personnel.
Candidate Info
9
years in
workforce
1
year
at this job
BS
Electrical Engineering, Telecommunication Systems
5

NOC Engineer

  • Assisted in creating a working 24/7 Tier 1 Operations environment to assist Tier 2/3 personnel.
  • Created procedural documentation based upon monitoring requirements and drop procedures.
  • Developed and maintained reports based upon ticket metrics.
  • Proactively used monitoring tools (alarms, trending graphs) to determine production issues.
Candidate Info
21
years in
workforce
7
years
at this job
BS
Design Studies
Arts And Letters
Web Design
6

NOC Engineer

Supported and maintained new server hardware and software infrastructure.

  • Implemented, maintained and monitored Network Security.
  • Resolved end-user problems and made necessary modifications to the operating system, network software, and/or hardware configurations.
  • Use of monitoring tools to diagnose and troubleshoot network failures.
  • Supported clients ranging from private companies to government and contracted clients worldwide.
  • Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions.
Candidate Info
3
years in
workforce
4
months
at this job
International Business
7

NOC Engineer (gsm/gprs)

Performed end to end Alarms monitoring and resolved network issues for TSTT (Trinidad) GSM/GPRS networks.

  • Monitored TSTT GSM/GPRS networks alarms for Nortel, through Nortel NetTrac and NetTkT.
  • System knowledge and experience in telecom concepts of GSM, GPRS, UMTS, R4 and SS7.
  • Monitored and analyzed system component (SIG, BSC, BTS, MSC, SGSN, GGSN, MGW, HLR)
  • Knowledge and experience in Core and Access protocol modules for GSM/GPRS interfaces.
  • Evaluated system performance and capacity requirements, report of call processing, voice trunk and signaling SS7 link.
  • Solved data network issues and provided troubleshooting solution for the error problem of system call processing.
Candidate Info
10
years in
workforce
5
months
at this job
BS
Electrical Engineering
8

NOC Engineer

Tested system components, created test summary reports summarizing the testing activities and results

  • Mapped & provisioned DSL Circuits
  • Performed equipment turn-up & software upgrades of Alcatel 1000 DSLAM, Main Street 36170 Newbridge FR/ATM switches and Lucent 500 CVX & 550 CVX switches
  • Monitored, analyzed and cleared network alarms at NOC
  • Tested and turned-up T-1 circuits, T-1 channel bank testing and breakout for DSO circuits
  • Coordinated CLEC & ILEC access to equipment in Central Office
Candidate Info
8
years in
workforce
2
years
at this job
AAS
Electronic Telecommunications
Business Management
9

Tier II NOC Engineer

Monitored and troubleshot various WAN connections including DSL, Cable, T1, T3, OC48, OC192, DWDM and SONET

  • Maintained and provisioned internet circuits for customer ranging from T1 to T3
  • Pursued carriers for outages and coordinated vendor dispatches
  • Optical network systems included Cisco, Nortel, Overture and Ciena
  • Updated customer documentation and analyzed performance reports
  • Lead engineer on large accounts
Candidate Info
5
years in
workforce
3
years
at this job
HS
High School Diploma
AS
Computer Networking
10

NOC Engineer

Provided second level response to customers

  • Troubleshot network connectivity issues
  • Performed IOS, CATOS upgrades for Cisco routers, switches, and ASAs
  • Monitored customer security networks using various tools (e.g. RSA Envision, Netcool)
  • Reviewed and made recommended changes to the network based off of vulnerability scans
  • Configured site-to-site VPN tunnels for customers
  • Configured, maintained and troubleshot Cisco 2800 series router
  • Worked with PBXs (checked loops and DCH, changed names, programmed phones)
Candidate Info
9
years in
workforce
3
years
at this job
BS
Science / Electrical Engineering

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