Member Service Representative Resume Samples

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Member Service Representatives interact with the members of an organization and provide customer service. Some of their duties are promoting products and services, answering inquiries, taking phone calls, handling mail, solving problems, and offering guidance to all members. Resume samples for Member Service Representatives emphasize qualifications such as customer service orientation, courtesy, problem-solving skills, communication abilities, attention to details, and basic IT skills. No formal education is required for the role, although some employers may prefer resumes mentioning a college degree.

For more information on what it takes to be a Member Service Representative, check out our complete Member Service Representative Job Description.

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1

Member Service Representative

Consistently met and exceeded sales quotas for new product promotions

  • 100% fulfillment of required revenue goals
  • Suggested new products to customers that increased monthly revenue earnings.
  • Greeted each customer upon entry and provided assistance regularly.
  • Maintained a strong knowledge base of new products and sales promotions.
Candidate Info
4
years in
workforce
1
year
at this job
HS
Business Administration / Performing Arts
2

Member Service Representative

Greeted members entering the branch to ascertain what each member wanted or needed.

  • Recommended products and services to members and accurately explained details of services offered.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of member service area and marketing information.
  • Assisted members with account problems.
  • Dedicated to continuously improving service abilities and product knowledge.
Candidate Info
22
years in
workforce
9
years
at this job
BS
Education
Education And Special Education
3

Member Service Representative

Coordinated domestic travel arrangements, including hotel and transportation, and planned routes for member's destinations.

  • Answered and quickly redirected up to 80 calls per day while accurately taking messages.
  • Greeted members, vendors and VIP'S and directed them to correct
  • Ordered and distributed office supplies while adhering to office
  • Routed deliveries and courier service, processed new memberships and assisted with event planning.
  • Processed all cash and checks for office deposit daily and delivered to bank.
Candidate Info
20
years in
workforce
11
years
at this job
HS
High School Diploma
4

Lending Specialist/member Service Representative

Responsible for processing and closing consumer loans, cross-selling different products for the member's specific needs, opening new accounts, developing a loyal member relationship with the credit union

  • Worked as a member service representative before being promoted to Lending Specialist in July 2013
  • Participated in many volunteer events within the company
  • Created and organized activities involving co-workers to promote an enjoyable work environment
Candidate Info
5
years in
workforce
3
years
at this job
5

Member Service Representative

Answered an average of 100calls per day by addressing customer inquiries, solving problems and providing new product information.

  • Provided an elevated customer experience to generate a loyal clientele.
  • Addressed an average of 80customer inquiries and complaints each week.
  • Followed up with customers on unresolved issues.
  • Reported policy changes and company conditions affecting customer satisfaction.
Candidate Info
4
years in
workforce
11
months
at this job
HS
High School Diploma
BS
Criminal Justice
6

Member Service Representative

Provided great member service that reflected on repeat and referral members.

  • Successfully acquired and developed new member relations.
  • Counseled members on checking, savings, loan, and retirement products.
  • Analyzed and presented branch sales reports to team members.
  • Presented Navy Federal products and services at military events with great results.
Candidate Info
6
years in
workforce
11
months
at this job
7

Member Service Representative

Responded accurately and timely to telephone, written, and walk-in inquiries from customers.

  • Completed research to initiate and coordinate activities
  • Assisted with training of new employees and cross training of co-workers.
  • Maintained all departmental productivity, quality, and timeliness standards.
Candidate Info
2
years in
workforce
1
month
at this job
BS
Social Work
MA
Counseling
8

Member Service Representative

Provided and responded professionally to request from club members and guest in a fast paced environment.

  • Maintained and filed accurate documentations on member accounts.
  • Diffused irate and successfully retained customers by offering options, solutions and health benefits.
  • Promoted and recommended products of service.
Candidate Info
11
years in
workforce
2
years
at this job
HS
High School Diploma
C
Medical Insurance Billing
9

Member Service Representative

Provided customer service assistance to all pool members

  • Developed rating for bids and renewals for property, auto, liability and workers' compensation
  • Issued coverage documents for renewals and new business
  • Maintained updated records on all member coverage
  • Trained new Member Service Representatives
Candidate Info
13
years in
workforce
3
years
at this job
BS
Business Administration
10

Member Service Representative

Oversaw member service and lending responsibilities resulting in value-added services that meet and exceed customer expectations

  • Reviewed loan applications for approval within specified limits to maximize profitability
  • Contributed to monthly member services focus group for review of current procedures to make specific recommendations for improvement as needed
  • Processed large amounts of data for cross service opportunities to maximize consumer loan growth for the organization
  • Developed reports to communicate proper loan solutions and meet customer needs
  • Managed Visa Card Wizard and production oversight to ensure proper inventory for daily operations
Candidate Info
8
years in
workforce
5
years
at this job
BBA
Markeing Management
MBA
Master of Business Administration

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