Medical Office Administrator Resume Samples

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Medical Office Administrators, also referred to as Medical Secretaries or Administrative Assistants, perform clerical and support tasks for medical and doctors' offices and insurance companies. Skills shown on sample resumes of Medical Office Administrators include recruiting, interviewing and hiring new staff; and calculating and processing payroll for staff through the ADP service. Candidates are not required to have any particular education on their resumes before applying, though completion of a program or coursework related to the healthcare field can be beneficial.

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1

Senior Medical Office Administrator

Maintained accounts receivable to reflect no more than 14% in arrears on a quarterly basis.

  • Reported all employees hours for payroll semi-monthly accurately and in a timely manner.
  • Ensured that all SOX compliance controls were implemented and followed for cash deposits and other financial transactions to prevent a cost intensive audit.
  • Oversaw clinical documentation prior to billing to confirm accuracy of all information for SOX compliance and timely receipt of insurance reimbursement.
  • Managed the appeal claims process for rejected procedures including documentation, exhibits and doctor consultation notes for all major insurance providers.
  • Scheduled education training for physical therapist, attendance and submitting the information required to maintain certification.
  • Implemented a monthly and weekly reporting system for management to track and advise of sales, revenue, cash and patient flow.
  • Advised and counselled patients on the payment process of their financial responsibility as well as creating credit agreements for outstanding balances.
  • Coached and trained colleagues on office procedures to maintain coordination and organization of all office activities.
Candidate Info
17
years in
workforce
13
years
at this job
2

Medical Office Administrator

Total P&L responsibility, including A/P and all financial matters.

  • Took the practice from a $250,000 loss to profitability in 18 months.
  • Executed a strategic plan that allowed increased patient load.
  • Opened a satellite office in Buford while expanding and improving the physical plant in Lawrenceville.
  • Reduced A/R from $1.2 million to $500,000 in fewer than 18 months.
  • Revised management and improved organizational structure.
  • Re-evaluated & improved policy manual, developed standards for HIPPA, OSHA, managed care, billing and medical compliance.
  • Increased patient satisfaction & employee productivity.
  • Addressed patient complaints by improving structure and revising customer service guidelines, policies & procedures.
  • Delivered $60,000 in quarterly bonuses.
Candidate Info
9
years in
workforce
4
years
at this job
Business Administration
3

Medical Office Administrator

Prepared accurate financial monthly reports to analyze cash inflows and outflows.

  • Followed up with insurance companies with unpaid accounts to ensure payments were made
  • Negotiated payment plan with customers
  • Administered marketing materials and organized lecturing events for promotional purposes
  • Provided customer satisfaction to minimize interruption of the physicians
  • Maintained appointment schedule to notify patients of changes, cancellations and confirming of appointments
Candidate Info
1
year in
workforce
1
year
at this job
AA
Business Administration
BS
Business Administration
4

Medical Office Administrator

Created a caring and warm environment; greeted patients and visitors; maintained clear communication with staff, chiropractors, patients, and other visitors

  • Facilitated better patient care through effective communication and time management of office flow
  • Answered multi-line phone calls quickly and professionally
  • Pulled patient charts daily; filed all records; scheduled appointments; & accepted cash or credit card payments
  • Organized events such as Patient Appreciation Day, Health Fairs, and Sporting events
Candidate Info
6
years in
workforce
10
months
at this job
HS
Medical Office Administration
5

Medical Office Administrator

Created a caring and warm environment; greeted patients and visitors; maintained clear communication with staff, chiropractors, patients, and other visitors

  • Facilitated better patient care through effective communication and time management of office flow
  • Answered multi-line phone calls quickly and professionally
  • Pulled patient charts daily; filed all records; scheduled appointments; & accepted cash or credit card payments
  • Organized events: such as Patient Appreciation Day, Health Fairs, and Sporting events
Candidate Info
6
years in
workforce
10
months
at this job
HS
Medical Office Administration
6

Medical Office Administrator

Recorded patients' medical history, vital statistics, or information such as test results in medical records

  • Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interviewed patients to obtain medical information and measure vital signs, weight, and height
  • Authorized drug refills and provided prescription information to pharmacies
  • Cleaned and sterilized instruments and disposed of contaminated supplies
Candidate Info
6
years in
workforce
3
months
at this job
HS
High School Diploma
Medical
7

Medical Office Administrator

Scheduled all surgeries with area hospitals, answered all patient's questions regarding surgery and follow- up care.

  • Provided customer service with all patients regarding billing and scheduling.
  • Responsible for proper billing of secondary insurance. Resolved ongoing payment issues with Mass Health.
  • Developed X-Rays as needed.
  • Updated and performed marketing campaigns. Kept detailed spreadsheets to insure proper follow up appointments.
  • Scheduled all appointments, registered patients. Checked all patient's eligibility, referral and authorizations. Collected co-pays.
  • Performed various office functions, filing, ordering office supplies and maintaining petty cash.
  • Maintained Doctors calendar and appointments coordinated meetings and worked with other healthcare facilities in maintaining the doctor's schedule.
Candidate Info
8
years in
workforce
2
years
at this job
BA
Bachelor of Arts
MA
Healthcare Administration
8

Medical Office Administrator

Performed outpatient services such as registering patients, obtained relevant information and reason for visit, verified insurance authorizations and obtained PCP referrals, administered vitals (weight and blood pressure), scheduled appointments and collected copays.

  • Answered phones, took messages for physicians, and documented in patient's charts.
  • In charge of ordering office and medical supplies.
  • Assisted physicians with ad hoc tasks such as preparing patient examination rooms.
  • Tasked with balancing copays collected against the copay log at end of each day and posted the payments into Next Generation EMR.
Candidate Info
18
years in
workforce
10
months
at this job
C
Medical Billing Specialist
AS
Medical Administrative Assistant
9

Medical Office Administrator

  • Insurance billing & coding, accounts payable, purchasing, scheduling, & payroll
  • Maintained up-to-date policies, guidelines & certifications
  • Evaluated systems and processes to ensure effective services
  • Generated & implemented innovative, practical, efficient office procedures
  • Assisted Medical director in solving critical issues
Candidate Info
7
years in
workforce
5
years
at this job
HS
High School Diploma
HS
Medical Office Administration
LPN
Licenced Practical Nurse
10

Medical Office Administrator

Ensured all records were maintained in absolute integrity and in compliance with applicable regulations and requirements.

  • Obtained required referrals and authorizations via phone, fax, on-line, etc
  • Reviewed reports daily for patients requiring authorizations, pre-notification, and insurance Payment Posting & Soft Collection
  • Updated the patient account with details of the insurance verification
  • Coordinated with patients regarding their insurance benefits
  • Identified deductibles, co-pays, and self-pay accounts
  • Notified the appropriate staff members if treatment or service is denied
  • Consistently utilized and demonstrated strong working knowledge of medical terminology
Candidate Info
6
years in
workforce
1
year
at this job
Medical Office Administration Program

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