Loan Servicing Specialist Resume Samples

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Loan Servicing Specialists are financial experts responsible for providing support related to personal lending products. A well-written resume sample for Loan Servicing Specialist should mention duties such as consulting clients, determining selling requirements, coordinating reconciling activities, ensuring quality control, and finding ways to solve existing problems. Based on our selection of resumes for Loan Servicing Specialist, essential skills are financial expertise, organization and planning, business acumen, customer service, counseling skills, analytical thinking, and independent judgment. Eligible candidates hold a Bachelor’s Degree in finance or accounting.

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1

Loan Servicing Specialist

Manage approximately 35 complex accounts monthly assigned to handling final modification approvals and generating modification documents for loans in mediations, litigation, foreclosure and bankruptcy.

  • Ensured individual loans comply with investor guidelines and achieved a significantly above target error rate of 4% for 2015 with a 1.5% error rate.
  • Increased efficiency and effectiveness in delivering a quick turn time improving customer focus 4.1% above target by accurately generating modification documents.
  • Trained and provided peer-to-peer support to 19 loan servicing specialists, providing on the job training for new hires and cross-training current staff on procedure updates pertaining to QC audits.
  • Performed significantly above operational performance quality ranked in the top 3 amongst peers by conducting thorough research and resolving escalated inquiries as delegated by management.
Candidate Info
24
years in
workforce
5
years
at this job
BA
Human Services
2

Loan Servicing Specialist II

  • Achieved Top Performer level, servicing an average of 30 applications per hour
  • Appointed Subject Matter Expert by leadership
  • Mentored new team members, provide training and share best practices
  • Resolved loan documentation questions and issues and review documents for credit applications
  • Reduced service level agreement managing workload in a timely fashion with high quality
Candidate Info
9
years in
workforce
1
year
at this job
HS
Business
3

Loan Servicing Specialist

Responsible for responding to written and phone inquiries from customers, and related third parties (such as trustees and title companies)

  • Responsible for loan boarding, maintaining loan database, and updating our system of record for loan modifications and assumptions
  • Answer questions pertaining to all areas of loan servicing including payments, reserve accounts, taxes, insurance and analyze customer issues and recommending solutions.
  • Knowledgeable about prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection
  • Conducted periodic audit of files and compiled data for management reports
  • Processed escrow disbursements analyzed and maintained proper escrow levels, and assisted with compiling data for audit requests
Candidate Info
12
years in
workforce
3
years
at this job
Business Administration
4

Loan Servicing Specialist

  • Proficiently identified, sorted, grouped, and indexed mortgage documents using image capture software to ensure completeness and compliance with firm's and government regulations
  • Consistently reached performance goals
  • Demonstrated a strong commitment to deadlines; assisted with ad-hoc projects when needed
Candidate Info
13
years in
workforce
3
months
at this job
AS
Management Information Systems
BS
Computer Science
5

Quality Control / Loan Servicing Specialist

  • Ensured vendor compliance with Wells Fargo loan application process updates
  • Actively listened to customer phone inquiries; provided support information and solutions
  • Analyzed, researched and completed loan customer disclosure statements
  • Interpreted policies while analyzing applicant's property documentation
  • Ordered all required verifications, documentation and subsequent follow-ups
  • Focused on building strong customer relationships
Candidate Info
20
years in
workforce
8
months
at this job
BS
Computer Information Systems
BS
Hospital Administration
6

Loan Servicing Specialist III

  • Performed a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products
  • Verified data, identified issues, researched solutions, and performed a variety of procedural tasks for moderately complex to complex functions around newly funded loans
  • Exercised judgment within guidelines
  • Worked under general supervision following established procedures
  • Utilized multiple online systems and workflows
  • Took accountability for entire process from receipt of work to resolution and closure of task. Communicated information among various internal operational units and external customers
Candidate Info
16
years in
workforce
1
year
at this job
BS
Pre-medicine
7

Loan Servicing Specialist

  • Answered questions about payment research, loan modifications and adjustable rate mortgages.
  • Conducted research and analysis of loan issues and provided solutions.
  • Communicated concerning loan rejections and settlement of loan modifications.
  • Responded to internal and external inquiries from personnel, customers and vendors.
  • Posted loans and confidential information to an Excel spreadsheet and ensure the loans meet the certain criteria for modifications.
  • Communicated and collaborate with colleagues by researching and analyzing problems and recommending solutions to improve clientele relations.
Candidate Info
6
years in
workforce
4
months
at this job
C
Office Systems Technology
AS
Accounting
AS
Business Administration
8

Loan Servicing Specialist II

Post Claims Assistance

  • Assisted defaulted students with their loans and counseled them regarding their options.
  • Completed the FCRA certificate program for Data Furnishing on credit bureaus.
  • Updated credit bureaus as to the status of consumer's credit information.
  • Responded to borrower correspondence via fax, email, and mail.
  • Troubleshoot issues with borrower accounts and resolving consumer complaints and disputes.
Candidate Info
6
years in
workforce
2
years
at this job
Sociology
9

Corporate Loan Servicing Specialist

  • As an interim lender, assisted in the transfer of loans to over 30 different investors (under the guidelines of each individual investor).
  • Responded to emails in a group Inbox from loan officers, closers, escrow agents, branch and regional managers to assist with getting pertinent information to the appropriate parties involved in the transfer of loans.
  • Answered customers service calls in a call center environment assisting customers with payments, escrow information and other various mortgage tasks ensuring the completing of each transfer.
  • Forwarded borrow payments to investors via Fed Ex scheduling each forward per the investors guidelines.
  • Maintain two separate mortgage databases updating borrower contact and mortgage information
  • Calculate, balance and document cash at the end of each day.
  • Maintain a level of corporate professionalism, excellent customer service and confidentiality with fellow teammates and borrowers.
Candidate Info
42
years in
workforce
6
months
at this job
10

Loan Servicing Specialist

  • Maintained and kept track of step rate loans
  • Reviewed and completed the recast process on Fannie Mae and Freddie Mac loans.
  • Tracked and input daily rate index.
Candidate Info
13
years in
workforce
1
year
at this job

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