Lead Teller Resume Samples

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Lead Tellers' duties vary, depending on the bank for which they work, but one constant is that they supervise the other tellers who work at the bank. Sample resumes of Lead Tellers showcase skills like supervising multiple tellers including scheduling, training, assignment of work, ensuring corrected balancing and performance; and approving loans within specified limits and referring loan applications outside those limits to management for approval. Lead Tellers' resumes must show a high school diploma at a minimum, along with the ability to perform basic math functions.

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1

Lead Teller

Accurately managed customers' transaction, including check cashing, account deposits and withdrawals

  • Secured confidential information and records using the highest of standards
  • Maintained positive professional relationships with customers and coworkers
  • Trained and developed incoming employees
  • Handled customers' inquiries and follow up if needed
Candidate Info
7
years in
workforce
3
years
at this job
BA
Business Administration
2

Lead Teller

Provided guidance and workflow directions to tellers in the area of transactions, referrals and services.

  • Provided approvals in accordance with bank's policies and procedures when needed to complete certain transactions.
  • Partnered with Service Manager on completing control tasks on a timely manner. Performed daily and monthly audits on all cash vaults and ATMs.
  • Took ownership of Teller Journals and coached tellers on identifying solutions.
  • Partner with Bankers to enhance, coach and motivate tellers and build a proactive relationship between the two job families.
Candidate Info
13
years in
workforce
4
years
at this job
Human Resources Management
3

Lead Teller

Have held three separate positions within Wells Fargo. These include teller, customer sales and service representative, and lead teller.

  • Consistently met sales goals as teller. As CSSR, was placed in a roving role and delivered high quality service.
  • As lead teller, managed teller line in supervisor's absence. Accelerate team's sale with coaching and motivation to ensure line met goal.
  • Took on several duties outside of role such as daily sales success planner, ATM custodial duties, and training.
  • Reduced branch loss as fraud champion.
Candidate Info
6
years in
workforce
4
years
at this job
HS
High School Diploma
Business Administration
4

Lead Teller

Filled in for store manager and service manager

  • Trained, supervised and coached four tellers to achieve incentive payout
  • Worked closely with Service Manager ensuring teller line was operating efficiently
  • Managed and resolved customer conflicts
  • Followed procedures and regulations to minimize fraud
Candidate Info
4
years in
workforce
8
months
at this job
BS
Accounting
5

Lead Teller

Leadership position accountable for soliciting consumer/business accounts and developing long lasting relationships with clients.

  • Successfully developed tactics to increase sales goals and profitability within my branch.
  • Receive and implement innovative marketing principles and promotional sales events for commercial projects to further support financial growth.
  • Counsel high net-worth individuals with regard to investment opportunities, credit opportunities, and monetary returns.
  • Cross-sell banking services and products to clients.
  • Participate in community events, such as the Chelsea's Light, to professionally network alongside other managers and regional supervisors.
  • Generated more than 20+ perfect surveys in customer service and obtained a top ranking sales goal every quarter.
  • Developed a strategic sales campaign, assisting tellers to improve across the board and moving them into the leader boards.
Candidate Info
9
years in
workforce
7
years
at this job
BA
Communication
6

Lead Teller

Supervised all tellers while working

  • Handle responsibilities of approving transactions and scheduling workflow
  • Perform the tasks of hiring and providing training to teller staff
  • Provides excellent customer service while processing transactions, and recommending additional products and services to meet customers' needs.
  • Achieved Silver in sales 1st & 2nd quarter, and Gold in sales 3rd and 4th quarter of 2013
  • Currently #3 in sales in the Downtown District, as well as Top 35 in State of Oregon
Candidate Info
3
years in
workforce
2
years
at this job
BS
Earth Science
7

Lead Teller

Opened and close the branch. Maintained the Vault and associated security procedures. Opened and closed debit cards and handled account maintenance. Organized and removed files that had been truncated in the branch.

  • Reduced loss to customer and bank by closing debit and credit cards and placing stop payments on checks.
  • Supervision of six tellers. Activities including scheduling, oversight of employees and customer satisfaction.
  • Audited cash drawers, ATM, teller cash dispensers, and main vault to balance daily.
  • Responded to e-mail inquiries submitted by different departments to perform appropriate maintenance.
Candidate Info
6
years in
workforce
3
years
at this job
8

Bank Teller/assistant Lead Teller

Assumed the role of Lead Teller when necessary

  • Implemented branch operational responsibilities
  • Identified and referred sales opportunities
  • Remained knowledgable on fraud and security bulletins
  • Processed transactions within established policies and procedures to ensure operational excellence
  • Maintained supply and sale of consignment items
  • Oversaw daily operations and balancing of branch ATMs
Candidate Info
6
years in
workforce
3
years
at this job
BA
Art History
9

Lead Teller

Delivered prompt, accurate and excellent customer service.

  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
  • Trained employees on cash drawer operation.
  • Adhered to [company name] security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Maintained confidentiality of bank records and client information.
  • Received regional branch recognition award for outstanding customer service
Candidate Info
5
years in
workforce
1
year
at this job
HS
High School Diploma
Business Law Academic
Early Childhood Education
10

Lead Teller/operations

Superior communication and organizational skills. Familiar with banking policies and procedures as well as banking products and services. Extensive knowledge of retail service, payment transactions and cash handling. Comprehensive knowledge of operating vault, coin vault, coin machine, day safe and ATM. Remarkable ability to effectively supervise, coach, train and inspire team members to excel. Excellent customer service skills and proven ability to recognize and respond to sales opportunities

  • Assisted Tellers with out-of-balance reconciliations ensuring appropriate corrections are made.
  • Informed and updated team about all operational, procedural and policy changes.
  • Identified red flags to detect fraud and prevent losses to the Bank.
  • Ensured all transactions performed are in accordance with established policies and procedures.
  • Prepared weekly Teller work schedules and all work assignments to ensure all time periods are covered.
  • Prepared daily totals and corresponding tickets for batch transactions.
  • Handled customer inquiries regarding basic account information.
  • Monitored and maintained an adequate supply of currency and coin's.
  • Balanced cash drawer and vault according to established schedule and performance standards
  • Vault Custodian/Travelers Cheques Custodian/ ATM Custodian
Candidate Info
6
years in
workforce
3
years
at this job
Communication/speech Skills For Executive Assistants

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