Knowledge Manager Resume Samples

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Knowledge Managers are professionals handling an emergent but crucial management function, and whose responsibilities are helping executives and managers maximize business performance, providing solutions to increase staff productivity, reducing costs, improving business processes, and supporting various areas of governance. Knowledge Managers often emphasize in their resumes technical expertise, business acumen, leadership, communication and interpersonal skills, and computer competencies. A degree in management, business administration or IT is common experience in most Knowledge Manager resume samples.

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1

Portal Knowledge Manager

Built and deployed an enterprise architecture using the Livelink software suite for the AF-DCGS, Air Force Distributed Common Ground System environment, in classified and un-classified environments.

  • Established a shared vision/strategy with leadership feedback, then deployed plans for a 75% adoption rate of portal workspace usage.
  • Gathered customized team requirements for an overall estimated 35% improvement (conservative), in team efficiency with the use of enhanced knowledge tool sets.
  • Developed enterprise search techniques and taxonomy methods using categories & attributes for a 65% improvement in data retrieval results.
  • Defined a Portal Project Plan & Road-Map, continuously engaged command leadership in dialogue & reviews, and satisfied new project needs as we achieved 100% award fees for 3 consecutive years.
Candidate Info
3
years in
workforce
3
years
at this job
BS
Design Engineering
MA
Knowledge & Information Technology
2

Project Manager/knowledge Manager

Led global team in creating policies and procedures, training, and ITIL processes for a major outsourced services customer.

  • Negotiated and implemented related contractual agreement and related deliverables with customer.
  • Hired and managed contract resources
  • Enabled and facilitated access to corporate-wide intellectual and business assets across global organization by instituting new content management and processes and tools to support cost-saving virtual collaboration
  • Improved profitability through creation of consistent processes. Established Best Practices, reusable knowledge assets, and virtual collaboration environments
  • Led global team in creation of ISO 9001-compliant processes focused on shortening development time and consistent delivery of proven solutions to major corporate clients
Candidate Info
7
years in
workforce
5
years
at this job
BA
English
3

Knowledge Manager

Designed, trained, and rolled out Knowledge Management (KM) module of HP Service Manager for 650 Global
IT employees in 9 countries, which resulted in a 20% decrease in call escalations to Level 2/3 Support.

  • Managed, organized and led 14 Knowledge Management council members to promote Knowledge Centered
  • Created and monitored KPIs to ensure deliverables met management expectations
  • Authored and governed SharePoint site for Knowledge Management, which included change / release
Candidate Info
17
years in
workforce
2
years
at this job
AA
Civil Engineering
4

Knowledge Manager

Managed the development and dissemination of loyalty case studies, white papers and research briefs for the US, Canada, APAC, and London.

  • Developed a production process for the execution of content including design and print.
  • Successfully coordinated logistics for 24 external influencer events and conferences. Participant numbers ranged from 150 to 4,000.
  • Negotiated and maintained sponsorship relationships with outside partners.
  • Developed and managed a marketing budget in excess of $1M for the US region.
Candidate Info
21
years in
workforce
2
years
at this job
BA
Speech Communication
5

Knowledge Manager Lead, Administrative Assistant

Knowledge Analyst provided expert personnel support to over 36 military and civilian l headquarters
personnel, and 400 personnel located at 33 field units and three HUMINT Support Elements

  • Counseled Army, Navy, Air Force, Department of Defense military and civilian Defense Intelligence Agency
  • Delivered timely guidance on all military services evaluation systems and DoD civilian appraisals rule
  • Ensured data integrity for Defense Intelligence Agency's personnel information database upgrade
  • Contributed to training 33 officers en-route to new Attaché positions yearly throughout Asia pacific region
  • Led knowledge management staff assistance inspection team of field units and HUMINT Support Elements
Candidate Info
6
years in
workforce
3
years
at this job
AAS
Information Management
BS
Political Science
6

Global Operations Practice Knowledge Manager

Customer Experience Knowledge Expert

  • Working with Practice Area Leadership, facilitated the development and distribution of knowledge products, including development / coverage of topical expertise specifically for CRM, Sales Enablement and Marketing Effectiveness
  • Redesigned expertise operating model to improve specialized support services to case teams, drive collaboration across topics and ensure business continuity
  • Developed case team primer process for Sales force Effectiveness/CRM, acting as guru/SME on live projects; process rolled out PA-wide
  • Responsible for capacity management; ensuring resources appropriately deployed against business priorities
  • Responsible for driving Global Knowledge recruitment; 58% growth during tenure
  • Wrote, oversaw the execution of global PA on boarding program ensuring new staff are consistently integrated and trained
Candidate Info
16
years in
workforce
2
years
at this job
BA
Psychology
7

Knowledge Manager

Responsible for the design, development, and delivery of an adaptive and interactive knowledge management ecosystem to support employees globally

  • Applied best practice principles of content management to define architecture elements and guidelines to provide consistent structure and user experience
  • Developed and managed the overall content management lifecycle strategy and related tools in support of sales enablement (SharePoint, Salesforce, etc.)
  • Researched and adapted internal and external benchmark data to drive consistent messaging of our brand throughout the industry
  • Acted as the source and authority for socialization of information across the sales organization
Candidate Info
20
years in
workforce
3
years
at this job
BA
Bachelor of Arts
8

Knowledge Manager

Created project management tool; identified & prioritized 51 organizational projects--benchmarked as organizational template, praised by senior leadership.

  • Uncovered network/operational deficiencies in multi-million dollar facility; crafted/pursued technology upgrades--boosted capabilities 25%
  • Supervised 11 employees; conducted performance evaluations, career progression and guided personnel in career and personal development; Assisted employee in ways to accomplish goals.
  • Result-driven; Identified & resolved automation deficiencies; performs the updates, implements configuration management across six web platforms.
  • Designed organizational SharePoint site; integrated 5 extension programs--delivered single repository & oversight to departments.
  • Constant professional; manage relationships with vendors and outside contract manager.
Candidate Info
8
years in
workforce
2
years
at this job
AAS
Information Technology
BA
Business Administration
9

Knowledge Manager

Managed a knowledge sharing system for a U.S. Navy aircraft carrier overhaul project.

  • Coordinated and facilitated the capture, validation, and implementation of lessons learned and best practices for use by the aircraft carrier maintenance community using after action
  • Developed, administered, and analyzed evaluation instruments for learning sessions to identify areas for improvement.
  • Provided over-the-shoulder user training for repositories, databases and other network
  • Maintained web portal information to provide a current and accurate source of information for the aircraft carrier maintenance communities of practice.
Candidate Info
12
years in
workforce
3
years
at this job
BS
Workforce Education And Development
MS
Adult Education
10

Knowledge Manager

  • Promoted knowledge sharing for the CVN 72 RCOH (Reactor Carrier Overhaul) Program through a variety of knowledge sharing events such as Retrospect's, Hotwashes, and Lean Events
  • Executed project management principles to organize, facilitate, and host knowledge sharing events between the Navy and Northrop Grumman Shipbuilding (NGSB)
  • Identified and mitigated risks as they arise to ensure the cost, schedule and performance of the CVN 72 program is not compromised
  • Benchmarked with other Shipyards performing aircraft carrier availabilities to promote the sharing of best practices across the aircraft carrier community
  • Developed and deployed a process to disposition and retire (as necessary) Proven Practice Replication (PPR) items that should no longer be reviewed during an RCOH availability
Candidate Info
11
years in
workforce
4
years
at this job
BS
Industrial And Systems Engineering
Engineering Management

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