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Additional Information Technology Resume Samples
IT Trainer Resume Samples
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0-5 years of experience
Produced redesign of training agendas, facilitator guides, and training materials for classroom based training sessions at [company name] resulting in increased training satisfaction from 67% to 84%.
- Conducted all training of LCM (life cycle management) projects starting after July 2010.
- Developed departmental processes that led to IT Training receiving IT Department recognition for ingenuity.
- Served as Product Manager for Turning Technologies Student Interaction devices which are now utilized in 100% of classes for underclassmen.
- Served as lead instructor of ServiceNow implementation at [company name] specializing in Change Management and IT Service Continuity Management.
- Worked with Enterprise Architecture team to implement SCRUM methodology to project management at [company name].
0-5 years of experience
Developed company-wide training program. Prepared written and electronic documents for user enhancement. Implement business applications for company agents.
- Increased productivity of 100+ employees through classroom training on desktop applications.
- Assessed skills through set-up and use of interactive Excel spreadsheet.
- Improved agent warehouse efficiency by providing training specific to operational organization and management functions; traveled to 15+ distribution centers within U.S.
- Published computer based training for warehouse management system.
- Facilitated regional training for 50+ users.
0-5 years of experience
Developed curriculum and materials. Delivered IT training courses in both group and one-on-one settings. Worked directly with clients/users to assess needs, analyze data, and design high-quality, customized programs and materials.
- Ensured adherence to client, FDA, and SOP processes.
- Created IT department monthly metrics and presented to upper management on a quarterly basis.
- Support and maintain the corporate IT license and contract records with proper category management and vendor relationship management.
- Consistently achieved high level of customer satisfaction.
0-5 years of experience
Provided technical support for students using Access, Excel, Word, Dreamweaver, Flash, Fireworks, and HTML
- Provided hardware/software support for 30 computers
- Troubleshot equipment when problems occur, analyze equipment, and determine appropriate solutions
- Overseen the installation of software and diagnosing (troubleshooting)
- Developed detailed plans and lab procedures
- Maintained and updated Baltimore's NAF High School website using SiteExecutive Content Management System
0-5 years of experience
Facilitated training for new and tenured agents on procedures, hardware, software, sales, and customer service.
- Developed and launched successful New Hire and up-skill training for multi-site call center.
- Introduced new methods for communicating trends and changes to supervisors and agents in real-time.
- Created comprehensive web based trainings, manuals, facilitator guides, job aides, knowledge articles, and training materials
- Increased new hire retention through more hands on training and post training support.
- Developed and maintained call center SharePoint sites.
6-10 years of experience
Company provided high-end computer network training and IT engineering consulting services to corporations and Microsoft Certified Technical Education Centers throughout North America. Clients included: Walt Disney Corporation, Southwest Bank of Texas, Halliburton Corporation, Florida Highway Patrol and Texas Children's Hospital, among others.
- Specialized in the training and implementation of Microsoft Back Office products, including SMS, SQL and TCP/IP
- Trained over 3,000 adult students on 30 different IT subjects
- Performed systems evaluations and made recommendations for maximizing client network systems
- Designed, developed, implemented and maintained client networks
- Provided project planning and management
- Performed systems configuration, troubleshooting, application installation, database configuration and administration, batch files scripting, backups and recovery, security, documentation creation and overall network maintenance
- Lead migrations and implementations for Active Directory, Exchange Mail Server and SMS software
- Created ZTAC's Train-the-Trainer Instructional Techniques Workshop, a program designed to help IT trainers become more effective instructors. ZTAC's Train-the-Trainer Workshop was certified by Microsoft Corporation and CompTIA. The workshop was attended by over 2,000 students from the United States, Canada, Mexico and Australia
- Managed company budget and personnel including 15 contract instructors and consultants
- Generated revenue in excess of […]
0-5 years of experience
Designed new process maps, work flows and procedures for Change, Incident, and Problem Management to improve effectiveness for end-user community and IT-related functions.
- Designed BMC Remedy reports and macros to assist with managing aged tickets.
- Managed aging ticket process and queues for 120 support groups.
- Recommended specific service level (SLA) metrics be initiated for support groups. Created weekly and ad-hoc trending reports demonstrating improved service levels and aged ticket resolution for executive management
- Prepared technical training materials and conducted training seminars on Remedy, ITIL related processes, and other areas for entire support organization.
- Prepared reports and facilitated weekly meetings with support group managers regarding process improvements
- Designed new Knowledge Base for help desk usage.
0-5 years of experience
Provided initial and sustainability classroom and one-on-one training in satellite communications for Joint Communications Support Element (JCSE). Training material included but not limited to: basic RF theory, modulation, transponders, safety, VSAT terminals.
- Planned, developed and implemented SATCOM portion of a command-wide training program.
- Assisted squadrons in training evolutions then provided feedback to squadron leaders of the technical performance of personnel involved.
- Served as a Subject Matter Expert in satellite communications.
0-5 years of experience
Prepared and delivered classes for teaching desktop applications using off-the-shelf software that included word processing packages and bespoke applications.
- Developed curriculum and materials used to train workgroup management teams.
- Facilitated periodic training sessions on how to use Digital Media System and MS Office applications.
- Installed system and application softwares on PC's
- Evaluated, configured, maintained and recommended hardware and software products
- Create partitions, images drives and recovering images.
0-5 years of experience
Assessed IT training needs and development. Implemented courses and materials to address them.
- Project managed firm-wide implementation of e-learning and development of courses.
- Participated in planning and execution of firm-wide software roll-out.
- Resolved user issues through coordination with technical staff.
- Trained IT applications and supported users in multiple offices.
0-5 years of experience
Assessed needs of organization to develop and implement technical sales training program.
- Created and implemented new Hybrid Care Training program, to focus on Sales Solutions, Network, and Nextel Applications.
- Decreased sales ramp up time by increasing knowledge of Nextel product and process.
- Designed facilitator and participant guides, improving knowledge.
- Conducted focus groups to assess learners' on-the-job performance and training impacts.
0-5 years of experience
Trained Consultants in UNIX and SQL scripting.
- Offered specific training programs to help IT consultants maintain and improve skills in Operating Systems Administration, IT security, Project Management and Trade Lifecycles.
- Presented information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
- Developed training materials and procedures, and trained consultants in the proper use of hardware and software.
- Trained 250+ consultants and achieved significant improvements in their productivity.
- Conducted interviews with College Graduates & Military Veterans for potential IT roles with clients.
0-5 years of experience
Managed administrative operations for an office with over 40 agents
- Developed and implemented policies and procedures, to ensure operational integrity
- Executed office procedures, prepared forms/documents, and managed employees' timesheets
- Managed IT/Helpdesk functions, diagnosing and resolving technical issues to ensure maximum uptime and efficiency
- Facilitated with upper management & assisted in Buyer sales matters
0-5 years of experience
Conducted orientation, training and guidance to users of the firm wide application system.
- Conducted both instructor-led and online courses.
- Developed firm wide e-learning material and training documentation.
- Developed both instructor led and webinar courses firm wide.
- Assisted with maintaining firm wide training schedule.
0-5 years of experience
Developed curriculum, including technology-focused and technology based (e-learning) curricula
- Evaluated and recommended tools and training methods
- Conducted classroom based training on Information Assurance, Network Policies and IT Applications
- Provided group facilitation & organization development consulting
- Produced learning aids and process documentation
6-10 years of experience
- Trained all clinicians, doctors, nurses, and administrative staff on Askesis and AllScripts software programs (over 500 staff)
- Provided tier 1 software support for Askesis and AllScripts
- Designed and developed training curriculum and manuals for 500 staff
- Designed, deployed and maintained the organization's internet and intranet websites and SharePoint Services intranet
0-5 years of experience
Managed a project to add an online rewards program to the existing Learning Management System (LMS).
- Collaborated with Marketing team and Learning Management to define and document requirements.
- Interviewed and selected third party to develop and integrate the program based on budget, technical capabilities, maintenance availability, and customer service.
- Prepared testing plans and facilitated user acceptance testing (UAT).
0-5 years of experience
- Focused on District-specific needs, such as executed one-on-one training, worked on special projects, and trained new hires
- Collaborated with District Support Specialist(DSS) for District/Market specific projects and initiatives
- Maintained and planned my own schedule/calendar and prepared expense reports
- Assisted DSS in ensuring consistent use of TREND
- Participated in new acquisitions as needed
0-5 years of experience
Responsible for developing and delivering business process and systems training.
- Developed the implementation strategy for company-wide training initiatives.
- Produced a library of 100+ e-learning interactive simulations for business and technical skills using ToolBook 9.0, then deployed on corporate intranet.
- Worked with IT team to ensure all web-based training materials were accessible by the field in both Citrix and PC environments.
- Responsible for Version Control of all training documentation and timely delivery of updates to all system users.
- Responsible for tracking branch compliance, identify potential issues, and deliver weekly status reports to executive leadership.
- Provided post-implementation support to all corporate and field employees.
0-5 years of experience
- Managed and scheduled 6 Computer Lab Assistants
- As a manager set performance goals and conducted evaluations on performance and reported to Senior Management
- Served as Campus Cruiser Portal Administrator for faculty, staff and students
- Managed and scheduled Student Computing Lab operations
- Developed training materials for campus-wide distribution
- Scheduled and trained employees and students on various software systems
- Promoted within 11 months to the next job level
6-10 years of experience
- Increased employee effectiveness via group training presentations of policies, procedures and technologies
- Improve operational effectiveness through new application, operating system and hardware roll-outs for internal users and external clients
- Developed extensive Technical Field Manual to facilitate uniformed client IT service
- Trained and mentored new and experienced PC specialists regarding technical and client-facing skills
- Performed system and data integration for clients with proprietary hardware and software
- Served in a Level 1 and 2 Help Desk roles supporting 500+ internal users and external clients
- Participated in company and departmental hardware and software roll-outs
- Used business relationships to generated new and additional volume for and from clients
0-5 years of experience
Mycroft is a leader in Identity and Access Management Solutions. It has provided solutions in Compliance, Data Protection
Management, Controls and Attestation and Identity and Access Management over the past 20 years.
- Received the Fundamentals Implementer Training from Sailpoint
- Conducted Training on Sailpoint IdentityIQ, exploring IDM concepts including Provisioning and Certification
- Integrated Oracle 11gR2PS2 on remote Amazon AWS Instance
- Conducted Training Demos in Identity and Access Management Products in Oracle
0-5 years of experience
- Designed an interactive employee training curriculum for Microsoft Windows 2000/XP and Office 2003 software
- Re-built Access database for managing training records
- Conducted process analysis for departments to identify gaps and act as liaison between business and IT
- Trained employees and provided technical computing support
0-5 years of experience
- Developed curriculum, including technology-focused and technology based (e-learning) curricula
- Evaluated and recommended tools and training methods
- Conducted classroom based training on Information Assurance, Network Policies and IT Applications
- Provided group facilitation & organization development consulting
- Provided program/curriculum evaluation and assessment
- Produced technical writing (learning aids and process documentation)
0-5 years of experience
- Answered main help desk line for 9 offices within NC, SC, and GA
- Remotely controlled users systems to debug and solve issues
- Used Microsoft help forum to discover how to fix a user's computer after having been infested with a virus that our firewall didn't catch and fixed clients system and helped team increase firewall security
- Updated software and network settings on users computers remotely and physically
- Wrote and presented a few training segments for MS Excel, Digital Camera and Video Equipment, and Google Search Engines for IT staff and employees
- Used TRACK-IT help desk software to track all issues
0-5 years of experience
Responsible for developing and delivering business process and systems training.
- Developed the implementation strategy for company-wide training initiatives.
- Produced a library of 100+ e-learning interactive simulations for business and technical skills using ToolBook 9.0, then deployed on corporate intranet.
- Worked with IT team to ensure all web-based training materials were accessible by the field in both Citrix and PC environments.
- Responsible for Version Control of all training documentation and timely delivery of updates to all system users.
- Responsible for tracking branch compliance, identify potential issues, and deliver weekly status reports to executive leadership.
- Provided post-implementation support to all corporate and field employees.
0-5 years of experience
- Assisted with Project Management from bid stage through project closeout and follow up.
- Provided IT support, software testing, training and equipment management for branch location
- Facilitated company training via phone, video and internet.
- Implemented branch location security ID cards.
- Created system training manuals for branch location and corporate office.
0-5 years of experience
Trained Line all 500 staff, managers, and executives on new software.
- Created manuals and guides for new software.
- Give input on all new software being considered to be implemented into agency.
- Created project plans and see projects come to conclusion.
- Keep track of those who have been trained and those who have not.
6-10 years of experience
Created training materials, course outline, quick reference guides for various subjects/applications
- Coordinated all new hire training
- Provided users "One-on-One", desk side, Ad Hoc and classroom setting training on new and existing technology
- Supported 500+ users in various applications and hardware in a Windows XP client environment such as Office 2010, XP, CMS, DeltaView, InterAction, Citrix, PCs, Laptops, and more
- Assisted users with various applications desk side and remotely using Manage Console
- Logged calls in IQ Track call tracking database