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Additional Hospitality Resume Samples
Hotel Reservationist Resume Samples
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6-10 years of experience
- Greeted customers in person and answered reservation related requests and queries efficiently. Booked phone and online reservations for hotel guests.
- Attended several phone calls at a time and providing customers with required information about the hotel products, packages, services, facilities, and local tours, attractions, and events.
- Supervised cleanliness practices in the hotel rooms as well as the reception counter. Assisted guests and visitors of the resort tours, attractions, and events.
- Organized files, gathering daily reports, and sorting end of the day reports
0-5 years of experience
- Booked Hotels for crews of up to 44 individuals
- Researched more cost-effective hotel rates and negotiated with hotel management
- Reconciled monthly American Express charges averaging $350,000 per month
- Input journey management tickets for safety and tracking crew members en route to destinations
- Processed uniform orders for all crews based in Alvarado
- Answered and processed all incoming calls to the company
0-5 years of experience
Answer inbound calls for [company name] brands and accommodate the guests' needs
- Quickly and effectively making reservations at the different brand of hotels
- Data entry, communication skills and a positive attitude in this position
- Learning the region and hotels in that region assigned to give the best service to the guest and assist in making their stay very pleasant
0-5 years of experience
- Answered all incoming telephone calls made to the [company name]
- Maintained updated on casino/hotel promotions, hours of service, directions, and weather reports.
- Followed all dress codes/ grooming guidelines as stated in the Employee Handbook.
- Maintained follow up procedures when concerting our guests' requests.
- Delivered all guest messages in a timely manner.
- Helped check in guests and carry luggage
- Maintained excellent customer service
0-5 years of experience
- Assisted customers with reservations at the front desk and scheduled on the phone
- Provided guests with all relevant information regarding their stay to ensure the highest customer satisfaction
- Assisted customers with check-out process
- Provides other assistance to all guests as needed
0-5 years of experience
Answered all incoming calls to the casino and operated the switchboard system. Answered any question that guests may have had and transferred calls to the correct department.
- Also answered in house calls from casino workers and transferred their calls as needed.
- Was always pleasant and helpful and made sure that all the guest's questions were answered in a polite and timely manner.
- Currently employed at [company name] as a Hotel Reservationist. Was promoted from a PBX operator due to my ability to connect with people and how I pay close attention to detail.
- Makes hotel reservations for the casino hotel using specific computer programs. Follows protocol and makes reservations in a timely fashion.
- Demonstrates great communication skills and works with other co-workers well. Also performs tasks for other departments on a daily basis.
- Must be very patient with guests who do not speak English very well.
- Kept the office organized, replenished supplies as needed and cleaned the office as well.
0-5 years of experience
- Answering inbound calls from customers, scheduling and reserving hotel rooms.
- Informing customer of points of interest in the area they were travelling and explaining check in procedures.
- Taking credit card information for deposit to hold reservations
- Quit working here because I was moving back to HI. After husbands deployment
0-5 years of experience
Book hotel reservations
- Work Call Center
- Resolved customer issues on a needed basis
- Direct calls to proper departments