Hotel Receptionist Resume Samples

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Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, billing, and solving any possible complaints. Typical Hotel Receptionist resume examples highlight problem--solving abilities, good verbal and written communication skills, computer literacy, and a polite attitude. No formal education is required for the job, and many candidates highlight hotel management courses in their resumes, besides their high school diplomas.

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1

Hotel Receptionist

Responsible for providing efficient reception for Guests, including check in/out and answering phones.

  • Ensured that both the Front Office Manager and Reception Supervisors were kept up-to-date of any relevant feedback from guests and, or, other departments.
  • Provided professional as well as friendly customer service at all times.
  • Assisted other departments whenever needed.
Candidate Info
16
years in
workforce
10
months
at this job
Music Performance
Music
Mcse Courses
2

Hotel Receptionist

Greeted, registered, and assigned rooms to guests

  • Answered telephonic and in-person queries related to hotel services and resolved any issues
  • Processed guests' check ins and outs
  • Prepared and completed room and restaurant bills
  • Assisted guests' in storing valuables in secure deposit box
  • Liaised with other departments of hotel
  • Handled payments through cash, checks and credit cards
Candidate Info
2
years in
workforce
2
years
at this job
3

Hotel Receptionist

Greeted, registered, and assigned rooms to guests

  • Operated the switchboard and PBX
  • Answered telephonic and in-person queries related to hotel services and resolved any issues
  • Processed guests' check ins and outs
  • Prepared and completed room and restaurant bills
  • Assisted guests' in storing valuables in secure deposit box
  • Liaised with other departments of hotel
Candidate Info
8
years in
workforce
5
months
at this job
Tourism And Hotel Management
Accounting
English
4

Hotel Receptionist / Assistant Front Office Manager / Front Office Manager

  • Registered hotel guests, made reservations, transmitted and received messages
  • Calculated bills, collected payments, ran various reports via computer for management
  • Reviewed and handled guest comments and complaints
  • Managed Front Desk operations including cashier, ensuring that policies and procedures were maintained
  • Supervised and trained Front Desk staff
Candidate Info
5
years in
workforce
4
years
at this job
C
International Tourism And Hotel Management
BA
Philology
5

Hotel Receptionist

Greeted, registered, and assigned rooms to guests.

  • Answered phone calls and in-person inquiries.
  • Processed guests' check ins and outs while providing excellent customer service.
  • Handled and resolved customer complaints and/or issues.
  • Improved front-desk efficiencies while providing positive customer service.
Candidate Info
4
years in
workforce
1
year
at this job
BA
Education
6

Hotel Receptionist/night Auditor

Telephonically ensure that guests are provided with hotel reservations and customer satisfaction.

  • Coordinated successful check in and check out procedures for all guests.
  • Responsible for billing to ensure guests are being charged appropriately.
  • Assisted guests with registration in the rewards program and explain the procedures of use.
  • Ran daily credit card transactions through a settlement process.
  • Recorded daily room occupancy and rate totals.
  • Recorded revenue totals for cash, checks, and credit card transactions.
  • Generated automated accounting reports for the manager's review.
  • Handled 3rd party reservations and ensuring proper processing.
  • Settled Corporate Accounts and sending reports to those entities for billing purposes.
Candidate Info
5
years in
workforce
2
years
at this job
7

Hotel Receptionist

Informed visiting guests about availability of rooms

  • Allotted rooms and checked the identity of the person through valid identity proofs
  • Greeted customers and answered their queries
  • Maintained records of guests and visitors coming in and going out of hotel
  • Offered guests something to drink as per the availability of the resources
Candidate Info
5
years in
workforce
1
year
at this job
HS
High School Diploma
AS
Associate of Science
8

Hotel Receptionist

  • Welcomed guests in the hotel in a polite, friendly and helpful manner
  • Handled late arrivals and assisted with early check-in and check-out
  • Arranged brief tours of hotel's rooms and facilities
  • Operated switchboard and directed calls appropriately
  • Took reservations using hotel's accounting system and website
  • Dealt with and resolved customers' complaints
  • Managed group bookings for meetings and conferences
Candidate Info
7
years in
workforce
4
years
at this job
Tourism
9

Hotel Receptionist

  • Managed hotel cash flows and processed guest payments.
  • Managed hotel telephone bookings system.
  • Facilitated guest arrivals, departures and room allocation.
  • Provided prompt and exemplary customer service.
  • Trained reception staff on hotel's computerized booking system.
Candidate Info
2
years in
workforce
9
months
at this job
BA
Psychology / Africana Studies
10

Hotel Receptionist

Answered/directed phone calls to appropriate places

  • Arranged daily continental breakfast for guests
  • Greeted and checked in guests
  • Managed online reservations
  • Balanced monthly reservation report
  • Controlled daily intake of money/credit card transactions
Candidate Info
13
years in
workforce
2
years
at this job
Education

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