Hotel Clerk Resume Samples

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Hotel Clerks work at the front desk of hotels and play a major role in the hospitality industry. Hotel Clerk resume samples describe duties such as answering inquiries, taking messages and passing them to the guests, collecting payments, billing, handling bookings, and solving complaints. The job requires a skillset focused on courtesy and customer service: a friendly attitude, problem-solving skills, communication abilities, and computer literacy. Those seeking to work at the front desk of a hotel need to make display of a high school diploma in their resumes. Hotel management qualifications represent an advantage.

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1

Hotel Clerk

Assured complete guest satisfaction.

  • Communicated with potential guests in person and telephone and assisted them with their hotel reservations.
  • Applied computer skills to check in guests and schedule reservations and group functions.
  • Maintained hotel cleanliness/organization.
  • Organized and stocked carts/closets to retain orderly environment.
  • Responded to guest requests to ensure complete satisfaction.
Candidate Info
5
years in
workforce
5
years
at this job
AAS
Health Information Technology
2

Hotel Clerk

Greeted, registered and assigned rooms to guests

  • Executed daily operations of fire safety equipment
  • Issued room key and fixed key cards
  • Explained features of room, such as operation of television
  • Trained staff in overall maintenance and delivered messages to guests
  • Supervised 3 employees and resolved conflicts
  • Called taxis for guests and kept records of calls for servicing
Candidate Info
6
years in
workforce
6
years
at this job
AS
Occupational Studies
3

Hotel Clerk

Ensured reservations are took correctly and courteously

  • Maintained the hotel clean and neat on daily basis.
  • Provided information on shopping, dining, entertainment, and travel directions.
  • Computed bill, collected payment, and made change for guests as per requirement.
Candidate Info
4
years in
workforce
1
year
at this job
HS
Us
4

Hotel Clerk, Bookkeeper, Shift Lead, and Night Auditor

Managed all employees on the floor.

  • Coordinated employee breaks and lunches.
  • Managed customer service desk: handled refunds, reservations, checkins/outs.
  • Balanced cashiers tills and office at the end of the night.
Candidate Info
2
years in
workforce
2
years
at this job
Business Management
5

Hotel Clerk

Assigned rooms to guests on a daily basis.

  • Issued room key and escort instructions of the hotel.
  • Handled the incoming mail and messages of customers.
  • Provided information about hotel services and facilities to customers.
  • Ensured reservations are taken correctly and courteously.
  • Computed bill, collected payment, and made change for guests as per requirement.
  • Provided information about hotel services, facilities, and shopping, dining, entertainment, and travel directions.
  • Maintained the hotel clean and neat on a daily basis.
Candidate Info
5
years in
workforce
3
years
at this job
C
Computer Accounting Clerk
C
Administrative Office Assistant
AS
Business Administration
6

Hotel Clerk

Handled front counter by checking guests in and managing occupancy of business

  • Responsible for managing financial logs
  • Handled money, cash drawer, and credit card machine
  • Collaborated with other businesses in regards to reservations via telephone
  • Monitored video surveillance to ensure safety of customers
  • Provided customer service and handled incoming complaints
Candidate Info
6
years in
workforce
1
year
at this job
7

Hotel Clerk

Used LMS program to check in & out guest

  • Directed guest to their destination in the city of Las Vegas
  • Solved guest complaints and satisfied their needs to ensure a comfortable stay at the hotel
  • Set-up group reservations and room blocks
  • Handled daily cash, credit card and direct bill transactions
  • Provided fast, fun, friendly and aloha spirit guest service
Candidate Info
2
years in
workforce
5
months
at this job
BA
Hotel Management
8

Rides Operator/ Hotel Clerk/ Custodial/ Food Cart Worker

Presented information to park guests and directed them to the adventure of a lifetime

  • Member of a team that helped keep the park clean
  • Served food to guests
  • Assisted the guess with checking into the Disney hotels
Candidate Info
7
months in
workforce
7
months
at this job
BS
Agricultural Economics
MS
Agricultural Economics
9

Hotel Clerk

Maintained a cash register

  • Strengthened sales and customer loyalty by showing a friendly, helpful attitude
  • Scheduled customers to rooms and worked with a credit card system
  • Handled customer inquiries, including complaints and problems
Candidate Info
3
months in
workforce
3
months
at this job
Liberal Arts
10

Hotel Clerk

  • Greeted, registered and assigned rooms to guests.
  • Issued room key and escort instructions to bellhop.
  • Offered information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
  • Explained features of room, such as operation of radio, television, telephone and night-lock.
  • Kept records of calls for service.
  • Developed an understanding of hotel lodging property procedures and chain of administrative command.
  • Increased property revenue by yield management control and reservation control.
Candidate Info
9
months in
workforce
9
months
at this job

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