Help Desk Technician Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Help Desk Technicians provide support to end users by phone, on email or on site. The most successful resume samples for this job mention duties such as taking phone calls, answering to customer inquiries, diagnosing technical issues, running tests, troubleshooting equipment, and updating software. Based on our collection of resume examples, these professionals should demonstrate customer service orientation, strong communication and interpersonal skills, attention to details, teamwork, and computer proficiency. Successful candidates hold at least a high school diploma and are offered on-the-job training.

Looking for cover letter ideas? See our sample Help Desk Technician Cover Letter.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

Help Desk Technician

Operated as a service point-of-contact for help desk. Assisted users by diagnosing, troubleshooting and resolving support tickets.

  • Provided daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.
  • Deployed, maintained and operated numerous devices such as PCs, data projectors, iPads, smartphones, and sound systems.
  • Assisted in the installing and maintenance of the networking infrastructure. Helped transition wireless network from hot-spots to 100% signal coverage by installing and upgrading switches, APs and routing Cat5 cable.
Candidate Info
1
year in
workforce
1
year
at this job
AS
Computer Science
2

Help Desk Technician

Served two key clients of Sutherland, one that manufactured electronic devices for the consumer market and one that manufactured electro-mechanical devices for the consumer market. Provided inbound callers and e-mailers with technical support on behalf of these clients. (All client names proprietary.)

  • Provided sales representatives of client that manufactured electronic devices with technical support on Microsoft Outlook, printers, and network connections. Responded to inbound calls.
  • Provided customers of client that manufactured electro-mechanical devices with technical support on these devices. Responded to inbound calls and e-mails.
  • Consistently demonstrated comprehensive product knowledge and represented both of these key Sutherland clients enthusiastically and professionally.
  • Successfully managed a demanding workload in responding to telephone calls and e-mails.
  • Consistently provided superior quality, timely problem-solving to callers and e-mailers.
  • Contributed to call center team productivity and customer satisfaction by serving as an escalation point for technical issues other help desk technicians were resolving for their callers.
  • Earned a reputation for genuine desire to provide outstanding assistance to callers and for patience, always demonstrating empathy for the problems callers were facing, and the ability to effectively diffuse situations involving callers under pressure.
  • Received a Five-Year Award for excellent service to Sutherland and its clients.
Candidate Info
11
years in
workforce
7
years
at this job
BA
Biology
Pharmacology Studies
Environmental Studies
3

Senior Help Desk Technician

Provide technical and troubleshooting support to faculty, staff and students on hardware and software

  • Researched and implemented new imaging processes for Windows 8 machines
  • Led documentation efforts to ensure ease of access to critical information
  • Handled 10+ technical/mission critical calls daily for 1500+ users and 500+ computers
Candidate Info
6
years in
workforce
4
years
at this job
BA
Computer Science And Mathematics
4

Help Desk Technician

Regulary provided efficient technical support over the phone and network

  • Provided dial in support for 1100+ stores to troubleshoot hardware and software problems.
  • Responsible for dispatching and logging technical calls to the proper support areas.
  • Managed multiple networking protocols, installed routers and configured IP addresses.
  • Created training instructions on retrieving data, and shipping and tracking logs.
  • Supervised daily retrieval of sales data.
Candidate Info
15
years in
workforce
15
years
at this job
BS
Business Administration
5

IT Help Desk Technician

  • Provided Macintosh, PC, printer, and networking end user technical support for law school students, faculty, and staff in person, via email, and via telephone
  • Promptly logged and updated status and progress of projects in support ticketing systems
  • Assisted supervisor as part of the interview committee to hire a fourth student Help Desk technician. Trained new hire from 09/2012-09/2013 in Help Desk systems, procedures, and etiquette
  • Significantly improved to nearly 100% the likelihood of the Help Desk’s ability to provide a clean, freshly updated Macintosh or PC laptop for use as a loner or by supervisors at any given time
  • Performed hardware and software troubleshooting, maintenance, and installation as required by supervisor, students, staff, or faculty
  • Created and maintained all Help Desk forms and signage including 2012 and 2013 Macintosh and PC annual technology guides for students
  • Assisted in daily maintenance and support of Law Library and Help Desk copiers, printers, and computers
Candidate Info
4
years in
workforce
2
years
at this job
BA
History, Anthropology
6

Help Desk Technician

Assist user with ADP Drive application from Account, Sales, Service and part functions.

  • Installed and configured printer, workstation, scanner and point of sale devices.
  • Created user manuals and provided technical support sessions for new employees.
  • Setting up of conference facilities (video and tele-conference), and providing technical support.
Candidate Info
10
years in
workforce
2
months
at this job
Digital Media Arts
7

Help Desk Technician

Analyzed and troubleshot computer support problems as well as apply knowledge of software, hardware products and services to resolve problems of users.

  • Implemented and tested new software as well as upgraded existing software.
  • Provided second level support to internal help desk to solve user concerns with specific applications.
  • Assisted in software selection and development of procedures provided support for software, printing, and network access issues.
Candidate Info
8
years in
workforce
6
years
at this job
BS
Computer Engineering
8

Help Desk Technician

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/solutions, and maintained equipment inventory lists

  • Provided computer help desk support via telephone, face to face and remote desktop communication with end-users utilizing customer service techniques and strong communication skills
  • Prioritized and escalate issues where required
  • Installed operating systems, software, antivirus and patches, and peripherals for users to ensure optimal performance
  • Provided technical training on hardware/software for new and existing users
  • Created help desk documentation with step by step instructions on problem solving techniques
  • Resolved technical problems with Local Area Network (LAN), Wide Area Network (WAN) and other systems
Candidate Info
6
years in
workforce
3
years
at this job
BA
Management Information Systems
9

Help Desk Technician

Provide technical support to customers regarding service issues on telephone, email and through tickets

  • Analyze and troubleshoot software and hardware issues
  • Create help desk documentation with step by step instructions on problem resolving techniques.
  • Managed and successfully assisted in creating and reactivating over two thousand six hundred different unclassified user accounts, along with two hundred classified user accounts. Processed over one thousand two hundred service desk trouble call tickets and coordinating with over ten various departments at Joint Base Lewis McCord's Network Enterprise Center.
  • Maintained a Secret Clearance to obtain classified documents, and handle government equipment.
  • Managed remedy system to create all, source of trouble ticket to satisfy customers tech issues.
  • Responsible for over, one million dollar government equipment's such as computer laptops, printers, and scanners.
Candidate Info
8
years in
workforce
4
years
at this job
Information Tech Specialist
10

Help Desk Technician

Worked as a contractor to EDS to support the ATF

  • Installed and configured software and drivers
  • Diagnosed and repaired Operating System problems.
  • Administered user's rights, memberships, and access in Active Directory.
  • Diagnosed and corrected first level networking issues.
  • Diagnosed and corrected first level wireless networking issues.
  • Diagnosed, assigned, and monitored hardware repairs.
Candidate Info
21
years in
workforce
7
months
at this job
Information Technology

Upload Your Resume for a Free Critique

  • Get personalized feedback on improving your resume to land more interviews.
  • See how you resume performs in automated scanners most employers use.
  • Delivered in 48 hours
In partnership with
Browse
Upload Resume File
Privacy Protected