Help Desk Resume Samples

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Help Desk professionals offer technical support to individuals and corporations. Common duties listed on a Help Desk resume include taking phone calls, providing support via email, identifying computer problems, translating complex concepts into simple terminology, and tracking common customer difficulties. Based on our most successful example resumes, the ideal candidate should demonstrate computer systems expertise, troubleshooting skills, problem solving orientation, patience, customer service abilities, and teamwork. Most Help Desk employees hold a college degree in a computer related discipline.

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1

Help Desk Technician

Deliver product installation technical support via phone, email, and web to 10 to 15 clients daily. Install and configure computers, telephones, VoIP, and peripherals in client locations. Perform troubleshooting on computer hardware, printers, software, and IP networks. Complete basic installations such as pulling cable and mounting devices. Schedule customer appointments. Train customers to configure and install computer programs and hardware.

  • Demonstrated technical aptitude and problem solving skills by removing computer virus without reformatting entire hard drive.
  • Recognized by superiors for exceptional work and diligence. Dedicated team member, resolved computer issues and repaired problems during off-hours and at home.
  • Improved client computer functionality and speed by installing virus programs and running optimization programs, which boosted client satisfaction.
Candidate Info
13
years in
workforce
7
years
at this job
AS
Computer Technology
2

IT Tier 1 Help Desk

Provided first call resolution for Windows 7 software and hardware for over 2,000 county employees.

  • Assisted with server and network outages and deployed broadcast information to users as per the CIO.
  • Utilized a ticketing BOSS ticketing system to record and track user incidences while relaying information to Tier II staff and Network Administrators.
  • Installed and configured anti-virus software and educated user's on cyber security as directed by CIO.
  • Assisted with risk with risk mitigation.
  • Supported Wi-Fi and LAN configurations.
  • Provided excellent customer service in a fast and friendly matter to aggressive or upset users.
Candidate Info
2
years in
workforce
1
year
at this job
AS
Science
AS
Science
3

Help Desk Technician

Responsible for Tier I and Tier II diagnosis and resolution of hardware, software, and virus-related issues for students, faculty, and staff throughout the university

  • Provided remote technical support via Internet, telephone, and Email
  • Managed student and faculty accounts through Active Directory
  • Partnered with Tier III peers to resolve issues requiring escalation
  • Documented over 6,500 support interactions in detailed tickets, resolving 54% upon first- interaction; diligently followed-up to ensure swift and accurate resolution
  • Designed and maintained PC and iPad images for student loaner program
  • Assisted in campus-wide technology inventory and disposal projects
  • Trained new employees on technical and organizational procedures
  • Researched and developed knowledge-based articles, increasing first-interaction
Candidate Info
5
years in
workforce
4
years
at this job
BA
Information Management And Systems
4

Systems Support Representative/ Help Desk

Implemented a funds wiring system at an enterprise level enabling the company to monitor any fraudulent activity within the corporation.

  • Key employee selected to intercept illegal banking activities world-wide, notifying customers of many nationalities regarding risks of fraud and provide steps to inhibit any additional activities on major accounts.
  • Assisted branch personnel and online banking clients within a help-desk type environment for systems support of various applications.
  • Provided localized help desk support to internet clients for Community Trust Bank enabling frequent users immediate troubleshooting support for uploading deposits and file transactions.
  • First tier trainer managing business support for Human Resources on Business Banking applications to allow specialized service in the industry assisting in technical/applications.
  • Streamlined various systems in a smaller banking institution to maximize enterprise profits by implementing the "Enterprise Funds Wiring System" to process transactions to other financial institutions.
  • Performed active directory password resets and general computer applications troubleshooting for branch banking representatives.
Candidate Info
7
years in
workforce
11
months
at this job
AS
Business Management
5

Personal Banking Support Analyst / Help Desk

Provided technical support via the telephone, email, and remote desktop/laptop to branch and banking personnel who experienced hardware and software problems using technical support documentation, remote management tools, and Instruction

  • Reset employee passwords and increased / decreased employee security levels
  • Served as immediate contact for banking personnel to familiarize them with banking policies and procedures
  • Configured Outlook for users on the network
  • Educated internal customers on the use of banking software internal and external
  • Logged Trouble ticket and Solutions in Remedy
Candidate Info
4
years in
workforce
1
year
at this job
AAS
Law Enforcement
BS
Criminal Justice
6

Help Desk Analyst

Managed It personal within the IT Department and also met the clients needs.

  • Assisted with assigning IP Addresses and re-imaging PCs, Laptops, and all other types of equipment
  • Configured and set up workstations and laptops in accordance with the company's policy
  • Maintained Active Directory, created and deleted user accounts, and assigned different rights to users and groups within Windows 7
  • Configured Windows 2003 and 2008 servers
  • Created the Active Directory structure and mapped connections to printers and other peripheral devices
  • Created static IP addresses to specific computers and maintained records of all machines going to different users
  • Monitored 5 different servers that the company acquired. Provided support to mobile device users
Candidate Info
36
years in
workforce
7
months
at this job
C
Certificate
7

Help Desk

Provided technical support to military officers

  • Analyzed and provided troubleshooting on software and hardware issues
  • Resolved issues pertaining to computer workstation and network configuration.
  • Respond to a variety of queries pertinent to software, email configurations, computer-related questions, etc.
  • Served as onsite information technology liaison.
  • Installed operating system, software, antiviruses and patches.
  • Documented and maintained I.T. processes
Candidate Info
3
years in
workforce
3
years
at this job
Communication
Cyber Intelligence
8

Senior Help Desk Specialist

Provided helpdesk support for 150 proprietary applications and 8,000 team members using skill-based routing, Citrix applications, and Remedy software.

  • Provided on-site support in branch locations during transition to standard Siemens operating systems, expediting issue resolution to ensure successful project outcomes.
  • Composed and maintained technical documentation to expand knowledge base and provide resources for product support.
  • Conducted troubleshooting for installation of hardware/software, desktops, docking stations, laptops, VPN configuration, modems and NIC cards to enhance network connectivity and minimize down time.
  • Collaborated with developers to plan and implement software releases, effectively communicating changes and providing expanded customer support to improve satisfaction survey results by 56%.
Candidate Info
11
years in
workforce
3
years
at this job
Databases
9

Senior Help Desk Technician

Installed and configured workstations utilizing Novell Netware 5.0 and Windows 2000 operating systems

  • Installed computer application software such as Office 2000 and database applications
  • Provided computer hardware and software help desk support for over 2000 users
  • Managed a team of seven as Project Lead for new hire laptop deployment and asset management program
  • Provided Lotus Notes 5.0 support for end users and resolved networking issues
  • Managed multiple open calls using the Remedy help-desk software and assigned tickets to technicians
Candidate Info
9
years in
workforce
2
years
at this job
BA
Computer Information Systems Science
10

Help Desk Consultant

Evaluated complex data with computer systems to find inefficiencies, analyze weaknesses or security threats

  • Examined new and innovative solutions to problems
  • Analyzed data while listening and speaking directly to clients to construct written recommendations and resolutions.
  • Collaborated with a large team of consultants and company liaisons
  • Presented results and recommendations to contracted company and management
Candidate Info
8
years in
workforce
10
months
at this job
AS
Psychology
BA
Psychology & Criminal Justice

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