Head Teller Resume Samples

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Head Tellers help customers of the bank make deposits, withdrawals and other types of transactions while also supervising the other tellers of the bank. Responsibilities exhibited on example resumes of Head Tellers include training tellers for job duties and company policies and procedures or arranging for training to be provided, and supervising the work of teller staff to ensure adherence to deadlines, policies and procedures. Applicants should be able to list at least a high school diploma or GED on their resumes, and they must also be able to pass both a math proficiency test and a background check.

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1

Head Teller

Personally marketed the benefits of debit cards to customers; issuing 10-20 debit cards monthly that contributed to company profits.

  • Researched the value of customer's bonds and clearly communicated their worth; customer was pleasantly surprised and cashed in the bonds.
  • Gained a reputation for proactive customer service; called before CD's were due and earned many customer appreciation comments.
  • Educated 5 Tellers to balance the day most efficiently; reviewed Branch Account Sheet step by step to eliminate rework and time.
  • Proactively contacted customers impacted by compromised Debit Cards through Target; resulting in zero losses by our customers.
  • Recognized the potential negative impact of an outdated "Do No Open Account List"; requested the project and updated the list to minimize losses.
Candidate Info
36
years in
workforce
2
years
at this job
Early Childhood Education
2

Head Teller

Led teller team of 3 associates while ensuring business operations were handled effectively, adequate staffing levels were maintained, training initiatives were executed and safety/risk management procedures were followed.

  • Performed general teller duties, as needed, including handling cash, balancing drawer and petty cash in both drive thru and teller line.
  • Maintained proper cash limits, cashed checks, accepted deposits, processed withdrawals, issued/redeemed bonds and sold official instruments.
  • Consistently provided excellent customer service by building relationships and enthusiastically assisting customers.
  • Trained teller line associates on banking procedures to ensure consistency within the Branch.
  • Identified sales referral opportunities and participated in product sales campaigns.
  • Significantly contributed to team environment by continuously coaching others and leading by example.
Candidate Info
33
years in
workforce
7
years
at this job
HS
High School Diploma
Business Administration
3

Senior Teller (assistant to Head Teller)

Processed all consumer and business account transactions accurately and efficiently

  • Balanced cash drawer on daily basis; performed foreign currency handling and reporting
  • Listened carefully connecting with customers to understand their top financial priorities and to present products and solutions that would be most beneficial for them
  • Assisted customers with inquiries and problem resolution in a professional manner
  • A consistent "Top Performer in Sales Referrals"
  • Recognized in corporate digital news report for exceptionally friendly and helpful customer service
Candidate Info
55
years in
workforce
16
years
at this job
Accounting, Medical Assisting And Business Science
4

Head Teller

Provided legendary and exceptional Customer Service in a fun, fast-paced environment

  • Supervised and led the Teller line and the Platform team while supporting, mentoring, and coaching team members in their professional development
  • Demonstrated competency and accountability with Store operational standards
  • Encouraged a positive work environment for the employees as well as the customers
  • Coached team members on identifying sales opportunities and refer customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals
  • Used my training, knowledge and skills to assist Customers at the Teller window as well as on the Platform
Candidate Info
7
years in
workforce
2
years
at this job
AS
Science
BS
Management
5

Head Teller

Supervised and coordinated activities of employees engaged in receiving and paying out money while keeping records of all financial transactions.

  • Instrumental in balancing all teller cash draws to ensure accuracy each day and minimize losses.
  • Trained new tellers in customer service and standard banking procedures to ensure uniformity of services provided and reduce customer frustrations.
  • Successfully managed a five person team providing daily teller activities to clients.
  • Consolidated and balanced daily transactions, using adding machine and computer.
  • Monitored and reviewed financial institution's security procedures and controlled access to the vaults to protect bank from fraud.
Candidate Info
12
years in
workforce
7
years
at this job
6

Head Teller

Organized branch files on a daily basis.

  • Processed sensitive client transactions while maintaining a friendly and professional demeanor.
  • Assisted the Operations Manager with keeping daily operations in compliance with company policy and procedures.
  • Managed the branch vault, in custody of over $200,000.
  • Provided excellent customer service and achieved the highest number of teller referrals, earning the honor of being the only Teller CitiStar in the region for three years in a row.
Candidate Info
17
years in
workforce
10
years
at this job
HS
High School Degree
7

Assistant Head Teller

Supervised a staff of 10 tellers to guarantee that excellent customer service was provided at all times.

  • Demonstrated competency and accountability with the company's store operational standards.
  • Delegated projects to team members to manage.
  • Scheduled branch personnel and adjusted any staffing issues.
Candidate Info
2
years in
workforce
5
months
at this job
BA
Psychology
8

Head Teller

Responsible for supervising, mentoring, coaching, interviewing and training five tellers

  • Maintained an efficient teller line by consistently monitoring teller transactions for errors and audit issues
  • Consistently reached and/or exceeded personal sales goals and assisted other tellers in achieving their goals
  • Responsible for daily scheduling, cash management, vault, strike, reports
  • Cross-trained in Customer Service giving me the ability to assist customers with opening accounts, wire transfers, safe deposit boxes, certificates of deposit, stop payments, and transaction disputes
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Business Administration
9

Head Teller

Trained and supervised a team of 5 tellers in day to day operations and sales promotion. Operated and maintain 2 ATM machines. Referred 5+ new customers to appropriate staff on a daily basis. Ordered cash and prepared daily and monthly activity reports for managers.

  • Promoted to Head Teller within 6 months.
  • Brought new customers with my ability to translate from English to Albanian.
  • Created a new shorter way to settle ATMs.
  • Created a new monthly report that improved the audit process.
Candidate Info
9
months in
workforce
9
months
at this job
C
Business Administration & Bookkeeping
BA
Bachelor of Arts
10

Head Teller

Supervised and scheduled work of branch tellers to ensure efficient teller operations.

  • Provided guidance to tellers in complex customer transactions, and ensured accurate daily reports.
  • Performed quarterly audits, and managed overdraft reports.
  • Made independent decisions regarding planning, organizing, and scheduling work.
  • Trained and motivated new tellers.
Candidate Info
18
years in
workforce
5
years
at this job
AS
Retailing Mid
BA
Family And Consumer Science

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