General Manager Resume Samples

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General Managers are in charge of coordinating staff and oversee day-to-day operations in a company. Typical resume examples for General Managers list duties such as recruiting new employess, identifying new business opportunities, handling budgets, promoting the company to its stakeholders, ensuring a high level of customer service and implementing company policies. Based on our resume samples, key qualifications for the job are leadership, decision making, analytical thinking, quality management, teamwork, communication, and computer competencies. General Managers come from various educational backgrounds, and many candidates hold a degree in business administration.

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1

General Manager

Accountable for managing profitability with annual sales exceeding $3 Million while simultaneously increasing brand recognition through efficient operations

  • Achieved 3% sales growth to budget annually
  • Consistently maintained best in company cost of goods to budgeted goals
  • Increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality
  • Managed controllable costs to ensure adherence to budget guidelines and expectations
  • Accomplished Human Resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates
  • Facilitated vender relationships for purchasing and cost control capitalizing on the economy of scale
  • Analyzed sales statistics to properly forecast, schedule and control labor costs
Candidate Info
10
years in
workforce
4
years
at this job
2

General Manager

Initiated and lead the completion of objectives in Property Improvement Plan, keeping improvements ahead of schedule as well as keeping improvements under budget.

  • Leveraged revenue management opportunities, which increased revenue by 15.5% over previous year sales and increasing ADR by 6.2%.
  • Coordinated web and social media outlets to generate more online presence resulting in a higher rate of group bookings and overall sales, as well as receiving Trip Advisor's Certificate of Excellence for 2014.
  • Analyzed account receivable and negotiated payment terms for past due accounts which resulted in the collection of $20,000
  • Created targeted marketing program to generate goodwill within the community, with limited budget, resulting in the organization becoming a cornerstone within the community.
  • Developed relations with local university to become primary provider of lodging for university operations and events.
Candidate Info
5
years in
workforce
3
years
at this job
BS
Hotel
3

General Manager

Hired to work with the owner on all aspects of start-up for this independently owned eclectic American restaurant in one of the fastest growing and most popular areas of downtown Knoxville.

  • Held a key leadership role in the restaurant's start-up including menu development, pricing, operational procedure development, and restaurant workflow planning.
  • Screened, interviewed, hired, and trained the entire team of 60 front and back of house employees on all aspects of operations, menu, food/service quality, and performance expectations.
  • Maximize profits through effective cost control, staff scheduling, inventory management, and ordering.
  • Exceeded initial weekly sales expectations of $30,000/week by maintaining levels at $35,000 to $40,000 during the high volume season.
Candidate Info
12
years in
workforce
7
months
at this job
4

General Manager

Initially stated as Crew Member and promoted to Shift Leader position in less than a year. Currently serving as General Manager in charge of spearheading all aspects of restaurant operation encompassing hiring and recruitment of employees, training supervision, scheduling, payroll, coordination with human resources, and food and office supply inventory management.

  • Supervise and direct a team of 10, including 2 shift leaders to ensure smooth follow of store operation.
  • Ensure all customers have a great dining experience by identifying their needs, providing excellent customer service, preparing orders, and effectively dealing with suggestions and complaints.
  • Created a motivated and positive store environment to inspire employees and make the customer feel welcome.
  • Trained and developed all staff members to ensure delivery of quality service and uphold service standards.
  • Effectively led and motivated team to reopen the store after three weeks due to Hurricane Sandy.
Candidate Info
7
years in
workforce
4
years
at this job
Nutrition
Management
5

General Manager

Property in QA failure for Condition and Service scores. Major issues of Condition remedied within 60 days, Service scores reached threshold in 60 days, and property would pass QA at this time.

  • Delivered increases in GOP and NOI than Budgeted, Forecast, YOY by 4%, 3% and 8% respectively.
  • Instituted aggressive Revenue Management strategy that is showing increases in ADR by 6% and RevPAR by 7%.
  • Initiated Service Culture change program to increase Guest experience and scores.
  • 294 Suites, Team of 120 Associates, 14,000 sq. ft. of Meeting space, $6m F&B revenues.
Candidate Info
21
years in
workforce
9
months
at this job
Psychology
6

General Manager/managing Partner

Senior Manager of unique casual dining restaurant franchise business responsible for all aspects including development, design, and long term business planning. Specifically accountable for the development of company Human Resource and staffing procedures. Managing the daily operations including vendor sourcing, entertainment booking, and profit and loss for restaurant operation with over $2m in projected sales.

  • Developed and executed company hiring and training program meeting start up hiring targets and achieving turnover rates of 25% below the national average for casual dining restaurants during the first 5 years of operation.
  • Consistently achieving top quartile customer satisfaction scores.
  • Authored company rules and regulations, employee handbook, and performance review process.
  • Implemented company procedures for workman's comp and general liability reporting. Trained and educated management staff on crisis management.
  • Developed and executed local marketing strategy including special event promotions resulting in a 13% sales lift.
  • Planned and executed numerous fundraising events with local non-profit organizations raising over 15k dollars for the local community.
  • Served as speaker and subject expert on social media marketing for local Chamber of Commerce.
Candidate Info
24
years in
workforce
6
years
at this job
BA
Communications
7

General Manager

Successfully operated a full line Mack dealership with responsibility of budgeting and departmental
management. Provided leadership and oversight of new and used truck sales, a full line service
department and parts department. Established dealership goals and mile stones to exceed corporate
goals in sales, budget, absorption and operational efficiencies.

  • Raised Customer Satisfaction Index (CSI) from Needs Improvement to Best in Class within ninety days of taking over dealership and maintained level for entire tenure.
  • Fulfilled Service Manager and Truck Sales positions while recruiting for qualified candidates in addition to GM position.
  • Restructured all three departments for efficiency and staffed all vacant positions with qualified
  • Increased sales by department a minimum of 35% annually and achieved all manufacturer
Candidate Info
40
years in
workforce
4
years
at this job
8

General Manager

Responsible for all sales and operations in a retail furniture store with over $7.5 million in annual sales

  • Generated top 5 regional comp sales increases during all sales events from Nov 2010-Dec 2013
  • Developed core store associates that resulted in two promotions to Store Manager, and three promotions to Assistant Manager
  • Built a team whose main priority is customer service and accomplished this through hiring, coaching, and changing store culture.
  • Worked with operational leaders to improve audit compliance scores from poor to excellent.
  • Reduced inventory shrink from near max limits to the best results in store history.
  • Consistently performed in the top 10 of 29 store region in the "Big 4" sales metrics of Bedding sales, Fabric Protection sales, EPP warranty, and Delivery income.
  • Led a market team to provide all local stores with weekly competitive shopping reports of our competition to ensure we will always have the best competitive offer in the marketplace.
Candidate Info
10
years in
workforce
6
years
at this job
9

General Manager

Provided daily operational direction and planned business and financial strategies as a member of the Board of Directors. Provided input for both short and long term expense and capital planning.

  • Scheduled projects, determined workforce requirements, and allocated resources to maximize productivity.
  • Recruited, mentored, and coached a staff of 25 professional associates in delivering customer-focused performance.
  • Prepared and negotiated contracts and interpreted terms for administrative staff, clients, and developer representatives.
  • Negotiated contracts to achieve $125K in expense reductions on a $38M project.
  • Secured permits/licenses and conducted project inspections to ensure compliance with building and safety codes and regulatory standards.
  • Effectively liaised between management, clients, architects, designers, consultants, suppliers, and contractors to coordinate activities and resolve multidimensional problems.
  • Consistently completed programs within schedule and budget.
Candidate Info
17
years in
workforce
17
years
at this job
BS
Construction Management
MA
Organizational Management
JD
Juris Doctor
10

General Manager

Eighteen hole public golf course and state-of-the-art 103 tee practice center leased to American Golf by the Archdiocese of Chicago.

  • Hired, trained, and coached 70 employees for the golf course and practice center operations and maintenance department
  • Established marketing programs and products to achieve over 56,000 rounds in year 1997
  • Improved Golf Course net operating income from $580,000 in 1994 to $951,000 in 1998
  • Achieved over $1.2m in gross income from Practice Center operations in 1998
Candidate Info
8
years in
workforce
3
years
at this job
BS
Business

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