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Additional Administrative Resume Samples
Front Office Manager Resume Samples
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0-5 years of experience
Lead and directed a team of 41+ associates including 5 managers in a 1,073 room, 4 star, 4 diamond union property while helping to improve overall associate and guest satisfaction.
- Produced excellent customer service scores and well trained staff by focusing on management from the lobby
- Led the rollout of new Renaissance brand initiatives, including FOH training, and ensured compliance
- Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals
- Mentored and developed all members of staff, assisted 5 members in obtaining positions of greater responsibility
- Consistently achieved budgeted financial goals while maintaining consistent service standards
0-5 years of experience
Responsible for the operation of the front office departments to include Guest services, Concierge, Bellman and Shuttle Service.
- Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner.
- Supervised a staff of 15 guest service employee.
- Ensured all employees were properly trained, knowledgeable and provided excellent guest service.
- Assisted with the daily administrative duties of the hotel.
0-5 years of experience
Instituted daily agent inspections to ensure service standards are being maintained.
- Implemented mentor program to improve line level communication
- Created Guest Receptionist manual to standardize receptionist training.
- Achieved four diamond rating through personal customer service.
0-5 years of experience
Supervise staff of 12 for an 8 practitioner practice
- Coordinated successful transition from paper charts to Electronic Medical Records
- Ensure practice revenue and expense goals are met or exceeded
- Maintained all medical inventory and reconciliation of purchase orders
- Controlled and analyzed data entry points for Electronic Medical Record to ensure compliance
- Responsible for staff scheduling, verifying insurance benefits, and handling revenue
- Responsible for staff understanding and compliance with medical protocols, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, infection control protocols and applicable OSHA standards
0-5 years of experience
Responsible with supporting the General Manager in the day-to-day leadership and overseeing the front office operations.
- Assigned duties and shifts to workers
- Coached and counselled employees to ensure adherences to hotel policies, standards and procedures.
- Recruited, managed, trained and developed the front office/desk team.
- Analyzed, investigated and resolved guest complaints
- Coordinates monthly staff meetings that address any outstanding issues and record the minutes as well as record the agenda.
- Reconcile the daily cash log and night audit report
- All other duties as assigned by the General Manager
0-5 years of experience
Performed medical billing functions associated with revenue cycle, ensuing signatures and assignment of appropriate codes to all diagnosis and services
- Executed follow up with hospitals and insurance companies, ensuring all claims come to fruition and successfully recovered $20K in outstanding debt
- Supported physicians, reviewed notes and obtained clarifications
- Managed front office and telephones, ensuring superior customer service experience
6-10 years of experience
Responsible for front office employees including front desk and reservation agents, phone operators, and bellmen.
- Performed the duties of revenue manager and reservations manager.
- Resolved guest issues in a professional and compassionate manor.
- Screened, hired and trained new employees.
0-5 years of experience
Manage Front Desk Agents, Concierge, and Bellstaff including training, coaching, performance and salary reviews, and discipline
- Manage scheduling and payroll for department ensuring that the department operates according to budget
- Act as Manager on Duty while working, resolving guest complaints to ensure an outstanding experience for each guest
- Initiated an upgrade incentive program for front desk associates resulting in a 20% increase in upgrade revenue during the first year
- Member of Brand Champion Committee, Priority Club Champion Committee, Green Committee, and Emergency Preparedness Committee
0-5 years of experience
- Oversaw all front office operations
- Negotiated all advertising and created all in-house promotional materials
- Elevated exposure on social media to include linking up with national personal relations firms
- Implemented GDS (global distribution system) into business model
- Increased overall guest survey scores as well as hotel Revpar
0-5 years of experience
- Player-Coach who oversaw all front office operations
- Negotiated all advertising and created all in-house promotional materials
- Elevated exposure on social media to include linking with national Personal Relations firms
- Implemented GDS (global distribution system) into business model
- Increased overall customer satisfaction scores while also driving greater revenues per transaction
0-5 years of experience
- Trained staff and implemented polices and procedures for an effective and efficient summer season
- Forecasted upcoming weeks to schedule employees for front desk, house porters and dock porters to ensure coverage for all aspects of the guest experience
- Managed the dining room and kitchen through breakfast and dinner service
- Communicated with other departments regarding all relevant matters in a timely fashion
- Oversaw the daily activities of the property as a duty manager