Front Office Agent Resume Samples

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Front Office Agents are employed by a variety of businesses, especially hotels, and complete the following duties: greeting guests, taking incoming phone calls, answering to client inquiries, assigning rooms, accommodating special requests, collecting payment, using office equipment, and keeping the reception area clean and organized. Based on our collection of resume samples in the field, essential skills are customer service, organization and planning, availability for work in shifts, computer competences, teamwork, and problem solving. Employers choose resumes displaying training in office management or hospitality.

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1

Front Office Agent

Ensure the flawless execution of hotel operations, standards and customer service. Lead corporate directed sales and marketing strategies focused on acquiring/retaining guests and driving revenue.

  • Maintained a thorough understanding of the hotel's organizational mission and business priorities
  • Served as concierge, reservations and front office agent for a full-service 470 rooms hotel while maintaining the highest level of poise and professionalism
  • Managed pre-arrival process and responsible for daily accounting; facilitate immediate service recovery
  • Trained four new associates on front desk operation and adherence to Hyatt standards
  • Developed positive rapport with guests, gain an understanding of their needs and to build long-lasting relationships; create a "guest centric" culture and environment
  • Partnered with the management team to optimize hotel room inventory and meet 100% occupancy goal; manage opening and closing rates and third party portals in order to maximize both occupancy and ADR
Candidate Info
5
years in
workforce
1
year
at this job
AAS
Hospitality Management
2

Front Office Agent/venezia Registration Concierge

Interacted with 28 Front Office or Hotel professionals consistently on a daily basis to service 60-104 registration transaction while working with multiple departments, agents to create enjoyable and seamless interaction with guest.

  • Support recent newly employed Team Member Agents and Assistant Managers to allow progress to flow effortlessly.
  • Self-sufficient to quickly and effectively solve customer challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Candidate Info
11
years in
workforce
9
years
at this job
BS
Bachelor of Science
3

Front Office Agent/venezia Registration Concierge

  • Interacted with 28 Front Office or Hotel professionals consistently on a daily basis to service 60-104 registration transaction while working with multiple department agents to create enjoyable and seamless interaction with guest.
  • Support and train recent newly employed Team Member Agents and Assistant Managers to allow progress to flow effortlessly.
  • Self-sufficient to quickly and effectively solve customer challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve department and customer service.
Candidate Info
11
years in
workforce
9
years
at this job
BS
Bachelor of Science
4

Front Office Agent/ Night Auditor

  • Implement high-impact sales and market initiatives, resulting in increased occupancy and profitability.
  • Proficient with the flow cycle from the time a guest makes reservations until the guest checks out.
  • Operate front office operating system to generate revenue or allowances and expenses reports in the form of the Guest Ledger Summary and the Daily Restaurant Summary.
  • Administer and reset the accounting system for all new operations.
  • Prepares a daily balance sheet of all revenue and settlement accounts every night and file up details for reference.
  • Responsible for ordering snack and beverages through various vendors for hotel pantry.
Candidate Info
5
years in
workforce
2
years
at this job
5

Front Office Agent

  • Assisted with guest check ins/outs
  • Assisted with group arrivals/departures
  • Acted as guest services agent/concierge
  • Completed daily checklists
Candidate Info
3
years in
workforce
2
years
at this job
AA
International Shipping And Logistics
AA
Hospitality Management
6

Front Office Agent

  • Answered and responded to all inquiries and internal/external calls; transferred calls to the relevant departments/managers
  • Checked-in and checked-out guests while providing relevant information to promote a memorable experience
  • Utilized the resort data processing software to post charges and deposit payments to guest rooms which enabled prompt payment to suppliers
Candidate Info
4
years in
workforce
4
years
at this job
AS
Business Studies
BS
Public Health

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