Front Desk Supervisor Resume Samples

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Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. The most successful sample resumes highlight strong communication abilities, leadership, supervisory skills and the capacity to solve problems fast and efficiently. Formal education is not mandatory for this role, but many candidates for the job hold a college degree.

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1

Front Desk Supervisor

Property Designated Trainer for new Front Office Associates, created and implemented new training program

  • Maintained Marriott brand standards and programs
  • Oversaw and supervised all duties performed by Front Office employees
  • Coached and counseled employees using proper techniques
  • Achieved a Marriott Eastern Region high score of 94.9% in hotel's 2013 Quality Assurance audit
  • Achieved a #8 Rank within TPG Hotels for Sell Out Efficiency through execution of Perfect Sell Incentive
  • Implemented service tactics to generate increases in department Guest Satisfaction Survey results, including a 15% increase in "Elite Member Appreciation" and a 7% increase in "Arrival Experience" year over year
Candidate Info
5
years in
workforce
7
months
at this job
BS
Hospitality And Tourism
2

Front Desk Supervisor

Managed and adjusted completive rates for an 80 room property boosting demand and revenue.

  • Oversaw Front-Desk agent work and assisted with operations to ensure guest satisfaction.
  • Monitored and maintained clean and organized work area.
  • Created new guest profiles and practiced proper billing procedures.
  • Collaborated with various departments of the hotel to provide a four star level service.
  • Assist Guests with Local recommendations for restaurant and attractions.
  • Forbes Five Star Hospitality Service Trained (2014)
Candidate Info
3
years in
workforce
3
years
at this job
BS
Hotel Management
3

Front Desk Supervisor

Part of pre-opening team and achieved Five Diamond within the first four months and Five Stars within two years.

  • "Connoisseur"- Official department trainer for Front Office. Created training program which included the development of training manuals, implementing Standard Operational Policies, training staff and new hires.
  • Ensured adherence to "Five Diamond" company standards and philosophy for all departments through training and monitoring performance through service audits.
  • Act as "Manager on Duty" and handled and resolved opportunities from guests and the public to ensure guest satisfaction where expectations were high.
  • Responsible for the meet and greet of hotel guests, VIP's political figures, CEOs, and celebrities.
  • Participated in Resume meetings & Next Day Arrival meetings to ensure accuracy of reservations & guest requests were met.Worked closely with Event Managers to discuss details of resumes in depth to ensure client satisfaction
  • Assisted with hiring of new staff and writing department schedules.
  • Increased revenue for the hotel through upsell incentives during check in and exceeded our projected goal by over $125,000.
  • Successful at enrolling guests into our Starwood Preferred Guest Program (SPG) exceeding the projected goal of 14% by 8% within the first two months.
  • Attended various industry and networking events throughout the Miami community to promote the St. Regis brand. Also attended business and social events to build customer relationships for the resort.
Candidate Info
9
years in
workforce
2
years
at this job
BS
Hospitality Management
S And Marketing
4

Front Desk Supervisor

Ensured room assignments and special requests were met for VIP's and room blocks

  • Developed and implemented new Standard Operating Procedures (SOPs) for Front Desk operations
  • Trained 5-10 new front desk agents per season
  • Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary
Candidate Info
4
years in
workforce
4
months
at this job
BA
Psychology
5

Front Desk Supervisor

Greeted incoming patients and directed them in person to the proper areas; keeping the flow of patients moving smoothly while maintaining a neat and welcoming front office

  • Verified patient's current addresses, phone numbers, and patients' insurance coverage
  • Located, reviewed and updated files for the physician
  • Performed billing and coding, collecting copayments and processing insurance claims
  • Scheduled follow-up patient appointments and appointments for referred specialists, surgery or hospital procedures
  • Coordinated business lunches, attorney appointments, and promotional marketing events
Candidate Info
13
years in
workforce
3
years
at this job
AS
Health Science
6

Front Desk Supervisor/senior Front Desk

Exceeded sales quotas by over 50% two years in a row as part of a four person team

  • Created and implemented an emergency backup operating procedure to ensure regular business activities remained on going during unscheduled black outs
  • Created and implemented an emergency action plan to evacuate large amounts of people and maintain their safety during a natural disaster
  • Created and maintained employee handbooks used company wide
  • Streamlined office procedures to ensure accuracy and increase productivity
  • Worked in unison with all departments to facilitate smooth operations and guest satisfaction
Candidate Info
22
years in
workforce
8
years
at this job
HS
Business Administration, Liberal Arts, Anthropology
7

Front Desk Supervisor

Created AR process for Membership Department, increasing recovered dues by 7.5%

  • Responsible for supervising 9 front desk staff
  • Implemented standard 4-hour shift blocks, reducing budget overages by $1000 a month
  • Created part-time volunteer opportunities through involvement with Part-time Staff Committee
  • Trained six new staff members; built Front Desk Training Manual to streamline training process, including chapters on Membership Sign-up and Using Financial Tools
Candidate Info
6
years in
workforce
1
year
at this job
BS
Psychology
MA
Accounting
8

Front Desk Supervisor

Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures

  • Coordinated front-office activities of hotels or motels and resolved problems
  • Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds
  • Collected payments and recorded data pertaining to funds and expenditures
Candidate Info
25
years in
workforce
6
years
at this job
9

Front Desk Supervisor

Duties include responding to complaints and service issues utilizing the H.E.A.R.T method and maintained a weekly schedule for the Front Office.

  • Supervised the Guest Service Assistants and assisted the Front Office Manager in day-to-day activities which included scheduling, hiring, and training of the new associates.
  • Maximized room revenue by working alongside the Director of Revenue to ensure that all guests met with satisfaction and that the hotel meets its bottom line for profit.
  • Knowledge of Night Audit and the accounting aspect of Front Office Operations.
Candidate Info
10
years in
workforce
5
years
at this job
BS
Business Administration And Marketing
10

Front Desk Supervisor

Supervised the Front Desk Agents on a daily basis

  • Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner
  • Answered the hotel's switchboard on a timely basis, and directed each call to the appropriate party
  • Processed guest check-in and check-out activities in a timely and professional manner
  • Performed excellent guest service satisfaction which resulted in repeat visits, personal awards, and outstanding hotel reviews
  • Performed any other managerial duties assigned to me
Candidate Info
16
years in
workforce
5
months
at this job
AAS
Hospitality Management

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