Front Desk Representative Resume Samples

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Front Desk Representatives work at the reception area of an organization where they complete a variety of clerical duties. Resume samples for Front Desk Representative showcase duties like greeting guests, maintaining the reception area clean and organized, answering to guest questions, solving complaints, sorting mail, and replenishing office supplies. Employers choose resumes highlighting the following qualifications: customer service, knowledge of company procedures, multitasking, being able to work under pressure, and basic bookkeeping. Most eligible candidates hold a high school diploma and have experience in a relevant position.

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1

Front Desk Representative

Provide superb guest service while performing all front desk tasks for an extended stay property. Insure efficiency and excellent guest survey scores by guiding the guest through check in and check out process. Seize opportunities to mold guests' stays into unique and memorable experiences

  • Coordinate multiple departments including Engineering and Housekeeping to ensure extended stay guests have worry free Marriot experience
  • Ensure all guest transportation needs are satisfied by utilizing hotel shuttle, taxis, and independent transportation professionals
  • Provide quick and friendly service while multitasking in a fast paced work environment
  • Perform Housekeeping/Steward tasks as required by daily work routine.
  • Communicate all guest needs and issues to management and staff via e-mail and face to face interactions
Candidate Info
6
years in
workforce
1
year
at this job
Italian
Arabic Literature
2

Front Desk Representative

  • Answered and directed phone calls
  • Created reservations for guest via phone and in person
  • Accommodated guest's special needs and requests
  • Conflict resolution for guests who are displeased with services
  • Cleaned and maintained gift shop
  • Process credit card payments
Candidate Info
10
years in
workforce
2
years
at this job
AS
Arts
BA
Science
3

Front Desk Representative

  • Addressed client needs
  • Answered telephone calls
  • Provided excellent customer service to clients and potential clients
  • Provided exceptional product and merchandise information to clients
  • Promoted spa services and retail products to clients
  • Processed all cash, check and credit card transactions
  • Replenished floor stock to ensure product availability
  • Assisted spa technicians with room set-up
Candidate Info
7
years in
workforce
4
years
at this job
HS
High School Diploma
Cosmetology Program
4

Front Desk Representative

  • Greet all guests in courteous and professional manner
  • Manges a variety of customer service and adminstrative task
  • Perform front-desk reception within high volume envrioment
  • Balance all payment process
  • Recommended top dining and entertainment options for guests
  • Log in guests request and deliver items to guests' room
Candidate Info
6
years in
workforce
1
year
at this job
HS
High School Diploma
5

Front Desk Representative

  • Promoted positive guest relations to all individuals approaching the Front Desk
  • Liaised with vendors to resolve issues with Internet phone and in room movies.
  • Issued keycards and location instructions to each guest
  • Cleaned and maintained lobby and common areas restocking supplies and watering plants
  • Advised housekeeping staff when rooms have been vacated and are ready for cleaning
  • Deposited guest valuables in hotel safes or safe-deposit boxes
  • Showed excellent listening skills with the ability to acknowledge the issue, displayed empathy and concern over their problem, analyzed the root cause and assure a resolution
  • Demonstrated a sense of urgency and pride while executing tasks and processes
  • Engaged in genuine conversation while completing check-ins quickly and accurately
  • Understood and followed all company-defined policies and procedures
Candidate Info
2
years in
workforce
1
year
at this job
HS
High School Diploma
6

Lead Dental Assistant Front Desk Representative

Handles all administrative duties, All front desk activities as well such as answering calls, Scheduling, Billing and handling all insurance verifications.

  • Perform general chair side duties, assist with surgical extractions, and Endodontic procedures
  • Record treatment information
  • Instruct patients in oral hygiene
  • Prepping the operatory and patients, Sterilization, radiology
Candidate Info
2
years in
workforce
2
years
at this job
HS
High School Diploma
HS
High School Diploma
7

Front Desk Representative

  • Energetic and employee with strong customer service skills
  • Multitask on a daily basis by answering phones, scheduling appointments and collecting insurance payments
  • Help translate important medical information to patients in Spanish
  • Deliver clear spoken written communication with patients, doctors, insurance companies and law firms
  • Schedule appointments for patients before they leave the office
  • Organize work area daily to create efficiency
Candidate Info
6
years in
workforce
3
years
at this job
AS
Criminal Justice
8

Front Desk Representative

  • Answer phones in a pleasant manner using the "shop call" formula
  • Provide each guest with quality customer service
  • Check each guest in and out of the system
  • Verify and update guest information in operating system
  • Maintain lobby, pool and kitchen areas
  • Keep guest supplies in stock
Candidate Info
9
years in
workforce
7
months
at this job
HS
High School Diploma
AS
Business Administration
9

Front Desk Representative/ Receptionist

  • Answer and return phone calls from customers
  • Pitched sales to new customer and provided tours.
  • Booked and created new schedule for new customers in the system
  • Handled emails
  • Took class payments from customers
  • Clean work area before, during and after shift
Candidate Info
5
years in
workforce
4
months
at this job
BS
Nursing
10

Front Desk Representative

  • Greet and welcome hotel guests with a smile.
  • Organize, stock and maintain the front desk area.
  • Deal with hotel guest problems and concerns.
  • Resolve guest issues.
  • Run nightly audit and complete daily accounting reports
Candidate Info
2
years in
workforce
1
year
at this job
HS
High School Diploma

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