Front Desk Officer Resume Samples

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Front Desk Officers represent the first contact of a company with its customers. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. A high school diploma is sufficient for the job, although a degree in a relevant field is common experience in many candidates' resumes.

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1

Asst. Front Desk Officer

Actively converted customer inquiries into confirmed sales and took bookings from various sources.

  • Maintained rate parity through all the distributing channels.
  • Updated online agency extranet as day to day operation.
  • Ensured smooth check-in and check-out of all guests through properly handling guest accounts.
  • Improved customer service through the development of new policies and procedures.
  • Troubleshot and resolved problems and handling customer complaints.
Candidate Info
2
years in
workforce
1
year
at this job
C
Retail Management
BA
Hospitality Management
MA
Finance
2

Front Desk Officer

Attending to customers, keeping records of visits and appointments.

  • Collating and entering into the system daily sales
  • Making schedule and organizing meetings
  • Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
  • Ensured the optimum comfort of all guests in reception area and accommodated special requests.
Candidate Info
3
years in
workforce
1
year
at this job
MBA
Health Services
3

Front Desk Officer

  • Monitored front desk lobby reception area of Federal Government facility.
  • Led and assisted with front office functions.
  • Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face.
  • Responded promptly to customer inquiries, handled and resolved customer complaints.
  • Completed and maintained visitor logs as required.
Candidate Info
4
years in
workforce
4
years
at this job
4

Cashier & Front Desk Officer

Handled cash, check, credit card, and billing transactions.

  • Balanced cash registry; reconciled daily transactions and monthly GL accounts.
  • Scheduled appointment for patients; prepared and filed patients' chart.
  • Answered patients' and customers' inquiries.
Candidate Info
12
years in
workforce
9
months
at this job
AS
Accounting
BS
Chemical Engineering
5

Front Desk Officer

Greet guests on arrival and provide information regarding availability, room types, room rates

  • Assign rooms to guests pertinent to their needs and choice
  • Collect payments for rooms and board
  • Instruct bell boys to assist guests with luggage
  • Provide information regarding hotel policies and activities in response to queries both on the phone and in person
  • Maintain inventories pertinent to vacancies, reservations and rooms
  • Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
Candidate Info
7
years in
workforce
4
years
at this job
AS
Hospitality & Tourism Management
6

Front Desk Officer / Office Support Staff (retired)

Greeted personnel and interacted with clients entering the building for services

  • Processed cash, debit and credit card transactions
  • Entered data into spreadsheets to complete statistics and kept records for access control to facility
  • Provided information services to personnel
  • Communicated and coordinated services with other departments
  • Issued keys, provided access to high security area and entered information into database
  • Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually
  • Patrolled hospital area and assisted officers making arrests
  • Patrolled main hospital and campus garages and wrote tickets for parking violations
  • Escorted patients from the emergency room area for medical evaluations
  • Assisted hospital staff with difficult patients
Candidate Info
30
years in
workforce
30
years
at this job
C
Certificate
7

Front Desk Officer

Managed front desk tasks for a 200-room full serviced hotel.

  • Recommended top dining and entertainment options for guests.
  • Served as public relations representative for hotel.
  • Greet all guests in a courteous and professional manner.
  • Foster strong working relationship with all hotel departments.
  • Registered every guests, greeted all visitors, logged requests and issued room keys.
  • Processed guest payments for room charges, food and beverage charges, and phone charges.
  • Balanced all rebates and miscellaneous charges.
  • Generated computer bills, collected payment, and converted foreign currency for guests.
Candidate Info
9
years in
workforce
2
years
at this job
HS
Computer Studies
8

Spa Therapist & Front Desk Officer

Performing spa services according to standard operating procedure with attention to details.

  • Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals.
  • Trained to answer by heart any questions about the treatment, spa procedure, product used and the spa profile itself.
  • Offering prompt resolution to any problem that arises with the treatment.
  • Well-trained to give client's the truly grateful treatment they deserved. Removing the negative energy from the mind, body and soul.
  • Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians.
  • Always have positive mental attitude, friendly & warming, healing hands and beautiful & charming smile.
Candidate Info
9
years in
workforce
2
years
at this job
AS
Computer Science
9

Front Desk Officer Manager

Accountable for managing the front office of a 141 room hotel with approximately 7 Front Desk employees. Responsible for guest satisfaction and quality assurance scores, elevate associate satisfaction, while improving sales and ensuring top line sales dollars are brought to the bottom line.

  • Completed GF Training - 2011
  • Assisted with Guest Room Inspections
  • Did Monthly Hotel Audit's
  • Supervised the Front Desk Associates
  • Made up the Staff's Schedule
  • Contacted guests to increase satisfaction
Candidate Info
21
years in
workforce
3
years
at this job
AS
Hospitality Management
10

Front Desk Officer

Directed the visitors and customers to their rooms and local attractions

  • Answered all incoming calls and made outgoing calls
  • Took deliveries coming into the hotel
  • Welcomed arriving visitors and provided information to them
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
Management

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