Front Desk Manager Resume Samples

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Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. Previous experience in the field is required, as well as leadership, communication skills and the ability to solve problems efficiently. Based on our example resumes, most candidates hold a college degree in a relevant field, while a high school diploma is the minimum education requirement for the role.

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1

Front Desk Manager

Locally directed daily operations of a 425-room flagship property with union and non-union staffing.

  • Reviewed and briefed GSA's with house count, daily events, Trip Advisor status, and overall daily agenda.
  • Supervised front desk, bellman, concierge and engineering departments ensuring quick completion of work and follow up for satisfaction.
  • As night manager was M.O.D. and authorized with authority of the General Manager.
  • Responsibilities included, but not limited to, inventory accounting, payroll, scheduling, discipline and training; managing junior managers and supervisors, leaded department stand outs and forecasting meetings.
  • Handled guest/clients special requests, needs and complaints.
  • Facilitated large high profile events and emergency / crisis situations, provided personalized attention to VIP's.
  • Consulted in hiring talent and evaluated for job performance, position advancement, and termination.
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Associate of Science
2

Front Desk Manager

In addition to managing the front desk team: used main computer program (Myriad) to create sales and returns, answered a multi-line phone system, provided customer service in person and by phone, and handled daily cash and credit card transactions.

  • Hired and trained front desk staff in customer service, cashiering and all Myriad procedures
  • Prepared tax and insurance paperwork for all new staff members
  • Trained new staff of 2 departments in computerized time card and email procedures
  • Authorized to carry all keys with access to the safe and selected personnel records
  • Developed good rapport with multiple office equipment and supply vendors
  • Responsible for entering and compiling sales figures in end of month sales reports for the store manager
  • Recognized by being put in charge of reports that involve confidential monthly sales figures and revenue estimates for the 3 stores in the company
Candidate Info
8
years in
workforce
6
years
at this job
AS
Business With A Specialization
3

Front Desk Manager

Managed all areas of Front Office department: Front Desk, Concierge, Butlers, Butler Services (PBX), Valet, Bellmen, Shuttle, Concierge and Ski Valet. Provided oversight of guest services rituals and traditions including Family Traditions program.

  • Ensured consistent service through daily briefings and communications
  • Developed and implemented training for seasonal staff
  • Established regular inventory program for all department supplies
Candidate Info
15
years in
workforce
9
months
at this job
BS
Technical Sales
MA
Business Administration
4

Front Desk Manager

Managed account and financial reporting for hotel with $70,000 monthly income

  • Used QuickBooks to manage day to day financial duties for the company
  • Processed payments and reconciliations, including money orders, cashier's checks, and credit card payments
  • Matched purchase orders, expense reports and/or receipts with monthly credit card statements
  • Single handedly managed hotel reservations achieving 100% occupancy for the entire summer
  • Recognized for outstanding customer service
  • Developed and launched online reservations
  • Assisted with website updates and social media exposure
Candidate Info
6
years in
workforce
1
year
at this job
MA
Master of Arts
5

Front Desk Manager

Managed Front Desk team of professionals.

  • Served as mentor to junior team members. Managed the day-to-day tactical activities within the Hotel. Recruited and hired new staff. Worked as a team member performing front desk, cashier duties, maintenance and housekeeping issues. Managed quality communication with guests.
  • Promptly responded to general inquiries from guests, staff, and upper management. Guaranteed positive customer experiences and resolved all customer complaints in a timely manner.
  • Regularly updated the maintenance database using computer workstations.
  • Contacted housekeeping or maintenance staff when guests reported problems. Supervised all front desk staff. Monitored the appearance and performance of the front desk staff.
  • Certified Food Safety Manager
Candidate Info
12
years in
workforce
11
months
at this job
HS
High School Diploma
AA
Information Technology
6

Office/ Front Desk Manager

Responsible for managing the Front Desk of a multi complex fitness/ Recreation facility

  • Managed customer service department, [company name] programs.
  • Responsible for the completion and the entering process of new applications
  • Supervised, trained and mentored 18 team members to achieve company goals
  • Recruited new staff and volunteers for various departments,
  • Assisted in training seminars focusing on customer service and computer systems.
  • Processed an average of 100-150 applications daily.
  • Responsible for maintaining company policies and procedures.
Candidate Info
7
years in
workforce
5
years
at this job
AA
Associate of Arts
7

Front Desk Manager

  • Received silver level status in 2010/2011 for guest verbatim commendations (35 Way-to-go's)
  • Initiated Nextel pager system integration for all bell service operations
  • Ensured that payroll is updated daily and tracked any potential overtime to follow budget guidelines
  • Responsible for the pre-screening and scheduling of interviews for all new applicants in the Front Office
  • Trained, coached, and supervised staff of up to 40 associates
  • Promoted from Assistant Front Desk manager to Front Desk Manager
Candidate Info
5
years in
workforce
1
year
at this job
BS
Hospitality Management
MA
Master of Arts
8

Front Desk Manager

Management of inventory for hotel supplies, office supplies and food.

  • Manage/update/process all reservations online and by phone.
  • Manage and update all marketing websites.
  • Provided excellent customer service to meet the guests' needs. Guided guests to tourist places and suggested services around the city.
  • Checked in/out guests; registered and assign rooms to hotel guests.
  • Communicated guest room problems to housekeeping, maintenance staff, and upper management.
  • Established customer payments methods, processed payments and conducted audits to close shift.
  • Directly reported to owner and recommended solutions to many issues and complaints.
Candidate Info
7
years in
workforce
3
years
at this job
HS
High School Diploma
AS
Business Administration
9

Front Desk Manager

Opened the office in the morning and prepared all areas prior to employee and patient arrival.

  • Performed the daily duties of the front desk (answering the phone, checking-in/checking-out patients, monitoring the sign-in/sign-out sheet, etc.).
  • Utilized and mastered the Periovision database program; also received some experience and training with SoftDent database program.
  • Prepared orthodontic contracts.
  • Scheduled patient appointments and ensured that the schedule was full on a daily basis by contracting patients on a call list.
  • Oversaw collections and entered payments.
  • Notified patients of and confirmed appointments for 6-month check-ups.
  • Reviewed and corrected all data entry on a daily basis to ensure that all data was entered properly before submitting insurance claims.
  • Confirmed appointments one day prior to patient arrival.
  • Salesperson:
Candidate Info
18
years in
workforce
18
years
at this job
10

Front Desk Manager

Greeted members with a positive and uplifting attitude.

  • Motivated employees to increase efficiency by organizing different programs.
  • Supervised 15 employees, creating monthly schedules, completing payroll,
  • Trained employees in front desk operations, including cash handling, customer
Candidate Info
12
years in
workforce
1
month
at this job
Math
Business Administration

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