Front Desk Clerk Resume Samples

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Front Desk Clerks work in almost any industry and they are responsible for greeting visitors and performing clerical tasks. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. The most successful resume samples highlight the following qualifications: basic IT skills, communication abilities, courtesy, accuracy and the capacity of working under minimal supervision. No formal education is mandatory for this role, although some employers may prefer candidates holding a Bachelor's Degree in a relevant field.

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1

Front Desk Clerk

Verified customers' credit, and establish how the customer will pay for accommodations

  • Greeted, registered, and assigned rooms to guests of [company name]
  • Recorded guest comments or complaints, referred customers to managers as necessary
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment
  • Maintained a professional relationship with visitors throughout their stay by phone and direct contact
  • Analyzed information and evaluated results to choose the best solution and solve customer problems
  • Used computers and computer systems to program, write software, set up functions, enter data, or process information
Candidate Info
4
years in
workforce
1
year
at this job
2

Front Desk Clerk

Accommodated hotel, and resort patrons by registering and assigning rooms to guests

  • Monitored and updated occupancy status of rooms
  • Performed data entry
  • Managed and balanced guests accounts
  • Made and confirming reservations
  • Generated night audits
  • Presented statements to guests and collected payments
  • Set-up continental breakfast for hotel guests
Candidate Info
6
years in
workforce
4
years
at this job
BBA
Bachelor of Business Administration
MBA
Information System
3

Front Desk Clerk

Provided information to guests in a 150+ room hotel ;about hotel policies, services and amenities, and provided information to guest about the local area (e.g. directions, places to eat)

  • Trained 6 new staff members, including front desk clerks, housekeepers, and maintenance workers
  • Sold rooms to walk-in customers, entering/changing reservation information on the computer system
  • Posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability
  • Listened to and resolved guest complaints, via operating the hotel switchboard or PBX
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Candidate Info
6
years in
workforce
1
year
at this job
HS
College Prep
BA
Business Administration
4

Front Desk Clerk

Performed customer service in a courteous manner

  • Checked-in guests, log-in guest information, handling payments and giving personal tours of facility
  • Assisted with housekeeping duties, making beds, cleaning client rooms/kitchen & stocking of kitchen supplies
  • Answered multi-line phones and transferring calls to staff members
  • Performed Data Entry and other Office/Administrative duties as needed
Candidate Info
8
years in
workforce
2
years
at this job
Office Specialist
5

Front Desk Clerk

Answer telephone calls on a daily basis to make reservations for guests and co-op owners at the resort

  • Assist in check-in and check-out for hotel guests
  • Complete a full night audit in the Room Master system at the end of every business day
  • Show rooms to new interested guests
  • Diligently file all paperwork into specified folders to retrieve information in a timely manner
  • Provide detailed information on the surrounding area for guests to make arrangements
  • Helped train new employees
Candidate Info
6
years in
workforce
3
years
at this job
AS
Culinary Arts & Restaurant Management
6

Front Desk Clerk

Greeted and welcomed all hotel guests with a smile.

  • Processed many reservations and walk-ins per shift.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to keep hotel rooms up to par.
  • Verified that personal and payment information on guest accounts was accurate and complete.
Candidate Info
5
years in
workforce
4
years
at this job
HS
High School Diploma
AAS
Associate of Applied Science
7

Banquet Captain/front Desk Clerk

Supervising and Coordinating banquet events

  • Responsible for making sure assigned events are organized and executed to ensure complete guests' satisfaction
  • Welcome and register guests and offer them services and room rates
  • Handle guest check ins and outs in a welcoming and specialized manner
  • Provide the maximum quality of service to the guests
Candidate Info
7
years in
workforce
1
year
at this job
HS
High School Diploma
8

Front Desk Clerk

Analyze health insurance benefits and verify insurance eligibility

  • Schedule and confirm appointments
  • Collected and posted fees according to protocol; prepared and balanced daily financial registers
  • Answering telephone calls and dealing with face to face enquiries.
  • Maintaining a clean reception area to show a professional image.
  • Checking patients in and out.
Candidate Info
5
years in
workforce
2
years
at this job
Adult Education
9

Administrative Assistant to The Mayor/ Front Desk Clerk

First point of contact for service and work order requests.

  • Coordinated such things as vehicle registrations and tracking, fuel accountability, moving/land
  • Heavy customer service interacting with several levels of management from over 30 organizations daily
  • Conducted training presentations for current and incoming staff members
Candidate Info
10
years in
workforce
1
year
at this job
BS
Business Administration
10

Front Desk Clerk

Worked directly with the public, concentrating in the hospitality industry. As a front desk clerk I was the first impression that anyone has of the hotel.
Key Points

  • Working well under pressure and maintaining a consistently pleasant and professional personality when communicating with the public.
  • Providing excellent customer service was one of the most important job duties as a front desk clerk.
  • Greeting customers and answer their questions in a friendly, conversational manner.
  • Strive to provide guests with the best experience possible and work problems quickly.
Candidate Info
6
months in
workforce
6
months
at this job
HS
High School Diploma

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