Fraud Specialist Resume Samples

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Fraud Specialists are in charge with detecting and investigating fraud. Other job duties listed on a Fraud Specialist resume example are implementing fraud prevention programs, assessing fraud risks, conducting interviews, dealing with witnesses, and reporting findings to management. The ideal candidate for this job should be able to demonstrate the following skills in his or her resume: financial expertise, an investigative nature, effective communication, integrity, attention to details, and computer proficiency. Most Fraud Specialists are trained in finance or accounting.

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1

Call Center Fraud Specialist

  • Consistently demonstrated ownership while resolving complex customer service issues
  • Researched fraud claims from partner merchants and customers
  • Maintained standards of customer focus
  • Facilitated escalation of issues to appropriate internal partners
Candidate Info
19
years in
workforce
11
months
at this job
Mathematics / Computer Science
2

Security Fraud Specialist

  • Detected and prevented a fraudulent wire and account take-over totaling in $200K
  • Cohesively worked with various departments and teams to avert a potential $1 million loss
  • Reviewed Customer Identification Program documents with attention to detail to comply with BSA for new membership
  • Analyzed member accounts financial behavior to avoid and mitigate fraud/loss to Navy
  • Provided members educational lessons regarding fraud and identity theft daily
  • Report unusual and suspicious activity through submission of SAR reports
Candidate Info
5
years in
workforce
1
year
at this job
GED
Business Office Technology
BS
Business Finance
3

Fraud Specialist II (senior Fraud Investigator/business Analyst)

Protect company revenue by analyzing reports, evaluate fraud scripts in an automated fraud detection system built to minimize financial loss, managed a quality assurance program and other projects.

  • Collaborated with IT to build custom reports during a phone software overhaul that resulted in less than 1% impact to productivity reporting.
  • Reduced operational deficiencies by 25% after identifying multiple application issues.
  • Participated in a billing system conversion project that improved agent usability and efficiency.
  • Investigated a unique case that led to an FBI investigation and court action against the perpetrator.
  • Created and implemented a performance score card that management utilized to make sound personnel decisions.
  • Managed fraud work queues which led to a 20% reduction in invalid referrals. This allowed victim cases to be investigated and addressed in a timely manner.
  • Chosen by management to be on the Equipment Fraud Team where I saved the company over $1 million in fraudulent equipment transactions.
  • Selected to be a mentor for new hire training.
  • De-escalated volatile calls and minimized the need for management support.
Candidate Info
24
years in
workforce
12
years
at this job
BS
Business Administration
4

Seasonal Remote Member Services Fraud Specialist

  • Identified fraudulent activity on customer’s tax return by being proficient with all fraud systems used for assigned job functions
  • Addressed identity theft and advised recommended actions to take to clear their credit and protect against future fraud
  • Researched, resolved, documented, and responded to customers regarding fraud
Candidate Info
15
years in
workforce
1
year
at this job
HS
Business
Accounting
5

Escalation Fraud Specialist

Look for trends to proactively identify characteristics of "good" vs. "fraudulent" orders

  • Take inbound calls from representatives when calls escalate.
  • Analyze available information via multiple internal and external tools to identify the issue and bring resolution in order to improve current cash flow and revenue stream initiatives
  • Reduce fraud losses while improving customer experience & protection
Candidate Info
3
years in
workforce
8
months
at this job
HS
High School Diploma
6

Lead Fraud Specialist

  • Lead team of chargeback agents by guiding them through processes to determine fraudulent activities in clients' accounts
  • Make-certain that all chargeback activities are handled in accordance to statutory requirements
  • Investigated fraud
  • Collected information to assist in performing detailed research to determine if fraud claim is valid
  • Predicted levels of fraud risk developed procedures used to control fraud risk and maximized profit
  • Responsible for managing monitoring and coordinating fraud risk management projects
Candidate Info
10
years in
workforce
5
years
at this job
BS
Health Care Management
7

Enterprise Fraud Specialist

  • Researched customer’s financial statements to resolve customer complaints.
  • Created and edited correspondence between the operations department and internal and external customers.
  • Audited researchers’ cases providing feedback to management for training opportunities identified.
Candidate Info
5
years in
workforce
2
years
at this job
BA
Business Administration
8

Fraud Specialist

  • Use various tools to identify and prevent fraudulent orders from processing.
  • Assist with special .com holds projects such as the double address report, top customer report, mass release, and Kount suspect queue
  • Provide back up to delivery resolution and reconciliation tasks including chargebacks, checks and prepaid scratches
  • Share ideas and feedback that helps keep the department running smoothly. This includes catching pricing errors that impacted queue volumes, customer satisfaction and company profit margins
Candidate Info
16
years in
workforce
4
years
at this job
Psychology, English
Speech Communications
9

Fraud Specialist

  • Assisting customers who have experienced fraud on their online banking.
  • Verifying or identifying transactions to detect or prevent financial crime activities in order to mitigate risk or recover losses.
  • Determining level of compromise and taking appropriate security measures to protect the customer from additional fraud
  • Awarded top performer
Candidate Info
14
years in
workforce
3
years
at this job
10

Ops Fraud Specialist 2

  • Identify credit card behaviors that pose future risk to the client and Citi
  • Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages
  • Investigate unbilled and posted transactions to resolve identity and transaction fraud
  • Achieve monthly individual and team based targeted performance goals
  • Commit to treating clients and teammates with the utmost integrity and respect
  • Challenge yourself to go one better for clients and raise the bar for excellence in customer service
Candidate Info
3
years in
workforce
5
months
at this job
HS
High School Diploma
Criminal Justice

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