Field Service Engineer Resume Samples

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Field Service Engineers travel to remote locations to repair, maintain and troubleshoot mechanical and electronic equipment for clients. Example resumes in this field highlight such responsibilities as investigating, troubleshooting, and resolving issues that occur on shop floor processes that effect product quality, yield cost, and performance; and supporting new systems and equipment by providing online and in-service support throughout the world. Applicants should be able to show at least a high school diploma on their resumes, though an associate's degree in a related field is recommended.

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1

Field Service Engineer

Provided standard programming, custom programming, system installation, system commissioning, of [company name]robotic electrical, software, mechanical products and applications.

  • Consistently achieved 100% budget and time targets in the installation of vision robotic cells for Ford Edge/Ford Flex, and provided mechanical and electrical system support for customer production and maintenance teams.
  • Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.
  • Improved territory technical support with courtesy visits to customers, and supplied sales leads for maintenance and engineering services.
  • Increased sales by providing custom 2D / 3D vision robotic programs used in system development for feasibility studies.
  • Prepared detailed reports for management regarding robotic / system detects affecting installation, operation, and preventive maintenance.
Candidate Info
6
years in
workforce
4
years
at this job
BS
Manufacturing Engineering
MA
Operations And Project Management
Engineering Studies
2

Field Service Engineer

Design, installation and maintenance of stored energy systems

  • Responsible for the day-to-day planning, management and control of multiple projects
  • Consistently produced profits ranking myself in the top 20 of 135 men across the country with the same position and earned bonuses/incentive pay each quarter
  • Cross-sold an array of peripherals to national accounts and generated new business in the South Florida territory
  • Experience with Procurement, Inventory Management, Logistics and Scheduling administration
  • Efficiently and effectively managed multiple projects at one time on a revolving basis
  • Successfully introduced cold-calling to management and trained coworkers on techniques to make these convert to new business
Candidate Info
9
years in
workforce
1
year
at this job
BS
Anthropology
MA
Master of Arts
3

Field Service Engineer

Demonstrate proficiency in utilizing specialized instruments in performing various boiler tests on large coal-fired and gas-fired boilers

  • Generate, maintain, and present comprehensive reports to customers detailing data and observations; and recommend appropriate courses of action
  • Maintain coordination with customers regarding technical matters and developments
  • Structured and instituted new process for sieving and analyzing coal samples, which optimized the rate of completion and minimized the amount of failed test
  • Established reputation for consistently meeting deadlines and requirements for the completion of testing and reports through collaboration with clients, which resulted to customer satisfaction and repeat business
Candidate Info
6
years in
workforce
2
years
at this job
BS
Mechanical Engineering
4

Field Service Engineer

Supported customers throughout the world with installation, maintenance, repair and necessary training for MLCC capital equipment. Documented service issues, installation reports, and site visits in Siebel service software.

  • Turned around troubled customer relationship, resulting in continued sales of equipment, by working closely with key stake holders during field visit lasting 3 weeks resolving all system issues.
  • Created numerous solutions while in the field, by using local resources to resolve problems that were then adapted or implemented by engineering.
  • Developed consistent track record for the resolution of escalated customer service issues not resolved by other FSE's.
Candidate Info
23
years in
workforce
4
years
at this job
Building Powerful Communication Skills
Epa Universal Refrigeration Technician
5

Field Service Engineer, New England

Performed detailed system equipment installations while training operators within product guidelines and objectives and simultaneously providing optimal customer satisfaction standards

  • Proactively maintained company assets, adhering to strict guidelines and precise time frames
  • Successfully drove revenue growth initiatives and established strong relationships with internal and external sales partners and key stakeholders
  • Served as a valuable liaison and facilitator for multiple high end clients, rapidly identifying and successfully resolving discrepancies and conflict by demonstrating tact and diplomacy
  • Educated and properly interfaced among a diverse clientele-base on topics including the latest corporate initiatives and product specs
  • Recognized for consistently meeting and exceeding all performance goals and business targets on schedule
Candidate Info
6
years in
workforce
6
years
at this job
6

Field Service Engineer

Scheduled and provided phone and onsite support of custom hardware and applications for both laboratory and process chromatography instrumentation, including automated sampling systems

  • Provided on-site calibration services for all the instrumentation achieving high levels of customer satisfaction.
  • Consistently exceeded inventory management matrix goals for personal and team inventory
  • Achieved recognition within the team as a technical resource for providing strategic solutions to hardware and software issues.
Candidate Info
5
years in
workforce
3
years
at this job
BS
Chemistry
7

Field Service Engineer III

Responded to field service calls for acceptance testing, rework and preventive maintenance in less than 24-hours nationwide. Upgraded software and repaired equipment in support of customer maintenance packages, installed patches and troubleshot system difficulties. Interpreted technical documents and researched repair approaches quickly returning telecommunications systems to operational. Acted as lead on major projects and trained seven new field technicians.

  • Performed installs and upgrades, installed patches to fix software glitches, overnight, insuring minimal interruption to client business and service.
  • Performed assigned technical tasks acceptance testing, rework programs, upgrades, core expansions, repair/installation/maintenance and audits utilizing Procomm Plus software.
  • Perfected upgrade protocol and completed four to five hour projects in only two to three hours.
  • Supported remote access to more than 180 discrete sites using dialup/VPN.
  • Escalated issues as needed and maintained communication with customer and technical teams. Extensively utilized Job Progress Log to record and track issues.
  • Conducted new turn up; tested software and system connectivity, ensured network interfaces and ran beginning to end analysis prior to client release for over ten different companies.
Candidate Info
16
years in
workforce
11
years
at this job
Fiber Optic Course
Basic Electronics Course
Avionics Radar Repairer, Us Army Signal School, Ft Gordon, Ga (diploma)
8

IT Systems Field Service Engineer

Hand Selected (1 of 1000 ITs) for a NAVY's top priority assignment, as the IT Systems Field Service Engineer for the European and Middle Eastern Maritime Areas of Operations

  • Saved the Navy on average $300,000 a year by providing direct IT support in response to IT systems casualties on U.S. vessels at sea
  • Troubleshot, isolated, resolved and documented complex network problems across multiple platforms to include Windows (XP, 2003, 2008), Unix (HP-UX, Sun SOLARIS, Red Hat Linux), Security Systems (IDS, IPS, HBSS)
  • Configured and troubleshot CISCO Routers and layer 2 and 3 Switches, Windows Active Directory, DHCP, DNS, Application, Database, Backups and Print Servers
  • Managed Security Monitoring Tools (Packet Shaper, Sniffers, Audit Logs, Retina, Anti-Virus Patch Management Systems)
Candidate Info
13
years in
workforce
3
years
at this job
C
Advanced Leadership
C
Leadership
AAS
Computer Studies
9

Field Service Engineer

Performed preventative maintenance and repair of [company name] instruments at various customer hospital and laboratories throughout the Southwest region and abroad.

  • Provided excellent customer service by providing safe, timely and accurate repairs in a courteous and professional manner.
  • Maintained accurate instrument service reports and documentation through online service documentation systems.
  • Actively involved in identifying instrument failures and providing detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions.
Candidate Info
13
years in
workforce
2
years
at this job
10

Field Service Engineer

Handled client relationships, managed multiple concurrent projects throughout various stages of completion. Commissioned integrated lighting control systems and facilitated unified building controls.

  • Appraised and verified bill of material items provided to on site contractors
  • Operated digital control system commissioning devices
  • Performed on site evaluations; ensuring safe operations
  • Ensured proper documentation of all on site developments and provided continual updates to all concerned parties
  • Interfaced with the customer and acted as a liaison between customers and control system manufactures while concurrently handling on site operations
Candidate Info
7
years in
workforce
7
months
at this job
HS
Electronics
BS
Technical Management

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