Employee Relations Manager Resume Samples

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Employee Relations Managers' duties vary, though they are usually responsible for handling issues that may develop between the general work force and management. Resumes for this position showcase such responsibilities as assisting managers with their hiring needs through all the facets of the recruiting process; and collaborating with managers to improve employees' experience by mitigating risk, improving training, and evaluating cultural alignment of recruiting and training practices with corporate priorities. People interested in this career may need to have a degree in business or administrative services, as shown by example resumes in the field.

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1

Employee Relations Manager

Employee Relations Manager serving as safety and business strategist.

  • Managed cash audits, bank deposits, and monitored customer transactions of up to $10,000 per day.
  • Streamlined business practices and increased profitability of employee shifts by 18%.
  • Monitored employee safety in compliance with ServSafe hazard analysis and critical control standards.
  • Managed 100% of employee hiring, scheduling, and training of twenty employees per shift.
  • Maintained high level of customer service to increase individual branch loyalty and repeat business.
Candidate Info
6
years in
workforce
6
years
at this job
AS
Business Administration
2

Employee Relations Manager

Responsible for investigating, interviewing and making recommendations on reported policy violations throughout the southeast region consisting of 690 stores, with more than 100,000 associates in 15 states and, Puerto Rico. Acted as a liaison between department managers and hourly employees by providing advice and counsel regarding personnel practices, company procedures and employment laws. Developed strong relationships with business partners to promote good employee relations across the organization. Provided guidance to managers on appropriate disciplinary action regarding policy violations.

  • Investigated and resolved more than 2,000 cases involving a variety of employee relations issues.
  • Manned the emergency after hours phone 24/7 on multiple occasions handling calls to resolution involving threat of violence, actual violence, threat of suicide along with employees reporting to work under the influence.
  • Managed a case load of 40+ per week, which involved meeting 28 metrics and was able to successfully meet or beat case closure deadlines.
  • Successfully defended six EEO charges and one wrongful termination class action law suit involving wrongful termination.
Candidate Info
12
years in
workforce
2
years
at this job
BS
Business Communications
3

Employee Relations Manager

Responsible for the overall administration of the Recruiting & Retention Department.

  • Managed online job requisitions, screened and interviewed applicants, conducted phone interviews with qualified candidates, set-up new hire paperwork and orientation
  • Supervised staff of four to ensure daily and weekly retention goals are met
  • Handled all client concerns with involved caregivers to ensure investigations are handled in a fair manner including drug testing, written statements, and reporting incidents to State
  • Administered ongoing training program for all employees to participate in on a regular basis
Candidate Info
13
years in
workforce
6
months
at this job
AAS
Associate of Applied Science
4

Employee Relations Manager II

Assist with onboarding new hires with administering Code of Business Conduct training, employment verification, and scheduling union orientation. Responsible for annualized attendance reporting and presentations for Mobility Sales & Service Vice-Presidents. Serve as a liaison and subject matter expert on grievance issues between CWA Union Locals, Management, Labor, and HR for multiple locations for 1400 + bargained employees. Facilitate grievance meetings and apply negotiation skills to resolve complex issues. Coordinate and lead quarterly working relations meetings between management and the local CWA Union. Represent organization for company wide diversity and inclusion initiatives. Serve as Treasurer on board of directors of Women of AT&T-Washington State with primary duties of tracking expenses and maintaining annual budget.

  • Streamlined grievance process for multiple call centers resulting in a decrease in 40% of formal grievances filed
  • Reduced organization's annualized absences by 18% year over year as a result of providing monthly reports for VP review
  • Implemented a facility plan in the event of a work-stoppage during contract negotiations which resulted in successful training of 40+ management employees
  • Awarded Member of the Year 2013 for my contributions as a board member of Women of AT&T
Candidate Info
17
years in
workforce
8
years
at this job
BS
Business Hr Management
5

Training/employee Relations Manager

Oversaw complete scope of training program initiatives for startup casino and resort. Directed instructional design, facilitation methods, implementation, and evaluation/assessment of instructional programs. Selected learning materials, reviewed course curriculum and sourced outside vendors. Collaborated with Vice President of Human Resources to steer mass hiring and handle recruitment, interviewing, and selection of approximately 500 employees. Managed $50K budget and worked closely with senior and mid-level managers including Vice President of Operations and Vice President of Finances.

  • Developed effective on-boarding process for hourly, supervisory, and managerial staff, making it possible to meet strategic goal of having prepared workforce ready for grand opening.
  • Met first year retention levels of 70% set by Vice President of Human Resources, avoiding significant costs related to high employee turnover in first year of operation.
  • Delivered high level of customer training, resulting in first year profits exceeding expectations.
Candidate Info
3
years in
workforce
2
years
at this job
BS
Business Administration
MBA
Master of Business Administration
Art
6

Employee Relations Manager

Identified staff vacancies and recruited, interviewed and selected potential applicants.

  • Provided current and prospective employees with information about policies, job duties, working conditions, wages and employee benefits.
  • Performed conflict resolution and team building exercises to ensure company moral remained high.
  • Designed and implemented various employee incentive and reward programs for increased productivity.
  • Planned and conducted new employee orientations foster positive attitudes towards organizational objectives.
  • Revamped and redesigned employee healthcare benefits package, while increasing benefits and lowering companies total cost.
  • Strengthened relationships with functional departments, making HR a strategic partner in process development, staffing, and employee relations.
  • Assisted in restructuring the HR department, consolidating 3 separate departments into one. Increased employee retention and satisfaction by providing more opportunities for advancement.
Candidate Info
7
years in
workforce
1
year
at this job
MA
Communications Management
Communications
7

Employee Relations Manager

Provided all facets for Human Resources and Labor advice to 1800 Management, Union and Union-Free employees including coaching and counseling on performance and management issues, conflict resolution, and contract administration.

  • Team building, relationships developments and conflict resolution reduced the grievance and NLRB charges by 75%
  • Arbitration hearings reduced by 50% over a four years period.
  • Developed a safety and attendance incentive system.
  • Managed the Asset Recovery Center for the Safeway NorCal Distribution recycling thousands of tons.
  • Established the first Joint Labor Management Committees.
  • Successfully defeated organizing campaign directed towards the Company's administration employees
Candidate Info
23
years in
workforce
10
years
at this job
8

Region Management Development Coordinator - Employee Relations Manager

Responsibilities included management development for 2,500+ supervisors and managers over a 3-state territory.

  • Provided classroom training in all leadership disciplines including performance management.
  • Generated additional revenue, improved employee satisfaction, improved production, and increased customer satisfaction by applying motivational techniques.
  • Team leader for 6 management development managers and 6 employee relations managers.
  • Improved the region employee opinion survey by 15% during 2 year assignment.
  • Ratified the teamster-UPS contract by the highest percentage in the country.
Candidate Info
6
years in
workforce
2
years
at this job
Business Administration
9

Employee Relations Manager / Senior HR Specialist

Privately held corporation employing over 800 associates provides claim audit and recovery services to the health care and property & casualty industries.

  • Manage all areas of employee relations including benefits administration, leave policies, talent development, corrective coaching, progressive discipline and separations.
  • Introduced robust talent management tool and a new competency model.
  • Implemented corporate Wellness Program to focus on healthy lifestyles, reduce absenteeism, and control rising healthcare costs for a self-funded plan.
  • Launched an automated, online employee benefits administration program to increase employee self-service and allow HR team to focus on more strategic initiatives.
  • Managed a company-wide compensation audit that resulted in new job evaluation factors, expanded grade levels, and a salary structure that encourages talent development and rewards top performers.
  • Developed and Implemented Affirmative Action, Drug Testing and other related plans for implementation in 2011
Candidate Info
35
years in
workforce
8
years
at this job
10

Employee Relations Manager

Internal consultant on diverse organizational issues and facilitator of appropriate interventions.

  • Completed the Targeted Selection Certification Program and implemented programs to improve the competency-based selection process for hiring talented and culturally diverse team contributors.
  • Established recruitment guidelines that would ensure compliance with all EEO guidelines.
  • Developed and implemented a college relations program to increase employee diversity.
  • Created a college intern program.
Candidate Info
1
year in
workforce
1
year
at this job
BA
Psychology
MBA
Master of Business Administration

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