Emergency Dispatcher Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Emergency Dispatchers work in call centers, hospitals, police stations and fire stations. Their duties are taking emergency phone calls, determining the nature of the emergency, gathering information, offering advice and dispatching the right emergency units. Top skills listed on Emergency Dispatcher resume examples are strong communication abilities, decision-making capacity, listening skills, operating communication equipment, using maps and being comfortable with talking to people in delicate emotional states. No formal education is required for the job, but candidates must display emergency training and qualification in their resumes.

Looking for job listings? Check out our Emergency Dispatcher Jobs page.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

Emergency Dispatcher

Directed incoming requests for emergency assistance to appropriate assets: Police, Fire, Medical.

  • Monitored and operated multiple police and fire frequencies.
  • Monitored and operated silent alarm panels and notify responsible parties.
  • Provided the public with basic instructions to safeguard persons in hazardous conditions prior to the arrival of trained fire/police personnel (i.e.; CPR, Heimlich, Emergency childbirth, etc.)
  • Communicated pertinent information via integrated communication systems utilizing multi-channel emergency radios, multi-line telephone communication systems, teletype and facsimile equipment.
  • Operated CAD and Positron equipment.
  • Conducted inquiries on individuals using the automated wants and warrants system
  • Issued, tracked, and maintained case incident numbers, logs, and other records relating to emergency responses.
Candidate Info
12
years in
workforce
2
years
at this job
BA
Criminal Justice
MA
Criminal Justice
2

911 Emergency Dispatcher

Received emergency calls by telephone, radio system, and computer aided dispatch systems.

  • Questioned callers to obtain the information required to determine the most appropriate course of action, with the goal of the safest best emergency resolution outcomes.
  • Created and maintained logs of all calls received and prepared written reports as necessary.
  • Was skilled in remaining calm and mentally sharp in even the most stressful of emergency calls.
Candidate Info
11
months in
workforce
11
months
at this job
Education
3

Emergency Dispatcher

Answered and processed emergency and non-emergency calls

  • Dispatched police officers and fire personnel to emergency calls for service
  • Researched information for police officers and detectives upon request
  • Monitored and responded to all radio transmissions from police and fire personnel
  • Used FCIC/NCIC CPLIMS, D.A.V.I.D., and Enhanced 911 information systems
  • Gathered information and sent out AMBER Alerts
  • Transmitted pertinent information (aka BOLOs) via radio to police officers
  • Maintained logs and records for tow trucks, criminal case files, and FDLE
  • Contacted and dispatched FPL, Red Cross, People's Gas, TECO, Public Works, etc.
Candidate Info
3
years in
workforce
3
years
at this job
AA
Paralegal Studies
4

Emergency Dispatcher

Answered multiple incoming lines from the general public and provided onsite service.

  • Entered appropriate data for each call or customer in a timely manner, generated reports.
  • Dispatched appropriate fire or police response to each call.
  • Contacted appropriate personnel to advise and notify of monitored situations.
Candidate Info
14
years in
workforce
5
years
at this job
AA
Computer Science / Communications
5

Emergency Dispatcher

  • Monitored emergency alarms in a 24/7 call center environment while communicating with subscribers and clients to relay information and collect data.
  • Updated system information, documented activity, reviewed account information and detailed requests from customers along with providing technical support to installers in the field.
  • Dispatched emergency services as required, such as Police, Fire, and EMS services to residential and commercial locations along with providing escalated support if the need arose.
  • Became CSAA certified, which enables myself to become first point of contact for emergency calls, some which require interpersonal skills to calm down customers in distress.
Candidate Info
6
years in
workforce
5
months
at this job
Accounting
6

Emergency Dispatcher

Answered emergency 911 and non-emergency business calls.

  • Dispatched Police, Fire, and Ambulance.
  • Assisted in all areas of administrative work including data entry, receptionist duties, and file organization.
  • Prepared all outgoing correspondence in a timely manner.
Candidate Info
10
years in
workforce
6
years
at this job
HS
High School Diploma
7

Emergency Dispatcher

Answering 911 calls for service for Police/Fire/EMS and entering calls for service.

  • Dispatching units for calls for service and monitoring the location of all units.
  • Filing of subpoenas for attorneys, internal police and fire request.
  • Making audio discs for attorneys (private, county and state level) and for internal requests by Police and Fire department personal as well as the Media.
  • Pulling information off NICE Loggers to a PC through a reproducer.
  • Decision making on sensitive subpoenas for evidence in court hearings and handing out to Media.
  • Expunging of past discs, NICE logger discs and subpoena packets.
Candidate Info
15
years in
workforce
11
years
at this job
Homeland Security Emergency Management/intelligence
Science And Psychology
8

Emergency Dispatcher Operator

Responsible for handling all incoming alarm signal activities and taking appropriate action per instruction

  • Made outbound calls in order to contact customers, emergency contacts, and Police/Fire Departments regarding alarm activates
  • Updated restricted data such as phone numbers and addresses
  • Documented all alarm activity and subscriber phone calls via PC and activity reports
Candidate Info
8
years in
workforce
2
years
at this job
AAS
Medical Insurance Billing And Coding
Medical Secretary
9

Emergency Dispatcher

  • Researched and dispatched emergency complaints from the public regarding water and sewer emergencies.
  • Logged all runs including dispatch time, arrival time, and disposition.
  • Created work orders to request equipment repair.
  • Updated and maintained records of past and current water equipment repairs.
  • Notified appropriate agencies about street closings due to repair work
Candidate Info
1
year in
workforce
1
year
at this job
Human Resource Management
10

Animal Warden/ Community Emergency Dispatcher

  • Established good community relations and aided in the effort of ensuring the safety of all residents and incoming guests.
  • Enforced state and local laws regarding animal cruelty, animal registration, and other animal related laws as well as partnered with local law enforcement.
  • Worked in collaboration with the Regional Officer of the Philadelphia SPCA branch to solve ongoing animal cruelty cases in the community.
Candidate Info
2
years in
workforce
1
year
at this job
AS
Criminal Justice
Criminal Justice, Communications

Free Professional Resume Critique

We have partnered with TopResume to bring you a FREE resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume – and how to improve it.

Browse
Upload Resume File