Email Support Resume Samples

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Email Support staff provide assistance to company customers via email. Key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists. A successful example resume for Email Support should focus on abilities such as customer service, good writing skills, patience, attention to details, selling skills, conflict resolution, and computer literacy. The ideal candidate should make display of some college education in his or her resume and previous customer service experience.

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1

Broadcast Email Support Specialist

  • Assisted in email marketing campaigns including e-renewals, e-bills, and e-direct mail for 60+ publishers, maintaining over 150 publications.
  • Assisted in the design and HTML programming for email campaigns.
  • Monitored all internet transactions via database queries and company reports.
  • Coordinated and reviewed fulfillment marketing data and database reports.
  • Ensured quality and efficiency of fulfillment with testing of all applications.
  • Assisted in marketing campaigns for more than 300 companies which rely heavily upon database/direct mail marketing, including publishing giants, such as; Source Interlink, Dennis Publishing, F&W Publications and Bonnier Corporation.
Candidate Info
9
years in
workforce
5
years
at this job
HS
High School Diploma
2

Email Support Representative

  • Utilizes Zendesk as a CRM to manage up to 200 client contacts per day
  • Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance
  • Collaborated in a 10-person pilot team to contact and verify 9,000 retail investors through inbound, outbound
Candidate Info
2
years in
workforce
4
months
at this job
BS
Business Administration
3

Reservation Specialist/email Support

  • Receives, processes, and verifies the accuracy of customers' requests and booking confirmations via email.
  • Receives inbound calls and communicate appropriately.
  • Initiates as the channel coordinator in assisting guests with special requests and arrangements with apartment hosts.
  • Coordinates with different booking channel agents regarding a reservation.
  • Answers inquiries of hosts/channels and guests by phone or email.
Candidate Info
2
years in
workforce
9
months
at this job
BS
Business Administration
4

Vehicle Solutions Specialist/email Support Agent

  • Provide technical support assistance
  • Look up account details and request
  • Resolve Client Conflicts
  • Accurately document, research and resolve customer service issues.
  • Adhere to metrics such as emails per hour and quality, and customer satisfaction
Candidate Info
12
years in
workforce
2
years
at this job
HS
High School Diploma
C
Phlembotomy
5

Email Support Specialist

  • Email support for customers traveling to destinations worldwide
  • Specializing in tours, excursions and special events
  • Worked escalated refund requests
  • Coordinated large group reservations
Candidate Info
11
years in
workforce
1
year
at this job
HS
High School Diploma

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